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      1. Ken Garff Honda Of Orem | Your New Honda Is Right Here‎


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        We Are Ken Garff, We Hear You. Browse Our Inventory Of Honda Vehicles Today. Honda Sensing. KBB Brand Image Award. 2018 Green Car Of Year. Honda Rental Cars. We Hear You. Ridgeline Truck Of Year. Models: Accord, Civic, CRV, CRZ, Fit, HRV, Odyssey, Pilot, Ridgeline.
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      Ken Garff Honda of Orem | Honda Dealer in Orem, UT


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      Ken Garff Honda of Orem. 195 East University Parkway, Orem, UT, United States. Phones. Sales: (866) 679-6766 (866) 679-6766. Service: (801) 701-2201 ...
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      Ken Garff Honda of Orem - 195 E. University Parkway, Orem, Utah 84058 - Rated 3.6 based on 100 Reviews "I had the greatest experience buying a Honda CRV.
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      Ken Garff Honda Of Orem - 43 Reviews - Auto Repair - 195 E ...


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      Car dealer in Orem, Utah
      Address: 195 E University Pkwy, Orem, UT 84058
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      Hours

      Ken Garff Honda of Orem
      9AM–9PM
      Wednesday9AM–9PM
      Thursday9AM–9PM
      Friday9AM–9PM
      Saturday9AM–8PM
      SundayClosed
      Monday9AM–9PM
      Tuesday9AM–9PM
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      Ken Garff Honda of Orem Service Department
      7AM–6PM
      Wednesday7AM–6PM
      Thursday7AM–6PM
      Friday7AM–6PM
      Saturday8AM–5PM
      SundayClosed
      Monday7AM–6PM
      Tuesday7AM–6PM
      Hours:
      Closed ⋅ Opens 9AM Thu
      Auto repair shop: Closed ⋅ Opens 7AM Thu
      · See more hours
      Wednesday9AM–9PM
      Thursday9AM–9PM
      Friday9AM–9PM
      Saturday9AM–8PM
      SundayClosed
      Monday9AM–9PM
      Tuesday9AM–9PM
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      Phone: (866) 679-6766
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      195 E University Pkwy, Orem, UT
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      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      Reviews from the web
      Cars.com4.4/541 reviewsKelley Blue Book4.5/5124 reviews
      Popular times
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      Based on visits to this place.
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      9 AM: Usually a little busy
      10 AM: Usually as busy as it gets
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      1 PM: Usually a little busy
      2 PM: Usually as busy as it gets
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      5 PM: Usually a little busy
      6 PM: Usually not too busy
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      8 PM: Usually not busy
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      9 AM: Usually a little busy
      10 AM: Usually as busy as it gets
      11 AM: Usually as busy as it gets
      12 PM: Usually a little busy
      1 PM: Usually as busy as it gets
      2 PM: Usually as busy as it gets
      3 PM: Usually as busy as it gets
      4 PM: Usually a little busy
      5 PM: Usually a little busy
      6 PM: Usually not too busy
      7 PM: Usually not too busy
      6a
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      People typically spend 15 min to 1 hr here
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      Reviews
      "Bought a used car, great service, super friendly staff."
      "Most places have free popcorn & drinks...here they also offer fresh fruit."
      "Great people, great experience, no pressure from them, got what we wanted."
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      Ken Garff Honda of Orem
      Ken Garff Honda of Orem
      on Google
      2019 Odyssey LX for $359/mo Lease Offer
      Dec 1 - Dec 31
      7 hours ago
      Buy
      Schedule Your Service Online
      Oct 5 - Jul 31
      Oct 5, 2018
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      Ken Garff Honda of Orem
      195 E University Pkwy, Orem, UT
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      4.0
      745 reviews
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      Renzo Gagliardi
      Renzo Gagliardi
      3 reviews
      a week ago-
      Shawn S. was the best at trying to find the best car and deal for us! He even invited us to lunch because we lost track of time looking at cars and test driving! Overall, everyone at Ken Garff is always pursuing their best to provide the …MoreShawn S. was the best at trying to find the best car and deal for us! He even invited us to lunch because we lost track of time looking at cars and test driving! Overall, everyone at Ken Garff is always pursuing their best to provide the best customer service! Great experience and 100% recommended! In the end we got the car we fell in love with and they (specially the sales Manager) did everything to help us find the best loan and APR for us. Thank you for helping us buy our very 1st NEW car.
      Response from the owner2 days ago
      Thank you for taking the time to review us! We really appreciate your kind comments and will make sure that Shawn sees this. Congratulations on your new car!
      Alyssa Johnson
      Alyssa Johnson
      2 reviews
      a month ago-
      I experienced nothing short of incredible service here!! My salesman was McKay and he was incredibly patient with my endless test driving and was diligent in finding me a car that I loved. Andy in the financial department did an amazing job …MoreI experienced nothing short of incredible service here!! My salesman was McKay and he was incredibly patient with my endless test driving and was diligent in finding me a car that I loved. Andy in the financial department did an amazing job of finding me a loan with the lowest interest rate possible. Several days after purchasing the car, McKay called me to make sure I was completely satisfied with my purchase. I would recommend this dealership to anyone and am extremely thankful for their help!
      Response from the ownera month ago
      Thank you for the glowing review Alyssa! We are glad you enjoyed working with us. Congratulations on your new car!
      John Gordon
      John Gordon
      1 review
      a week ago-
      From the test drive to driving away with a paid-for car, it was about a four hour commitment over a 2-day period. Pretty pain free. We were treated respectfully even though we opted out of all the high-profit margin add-ons. I would recommend Garff Honda as a good place to do business.
      Response from the ownera week ago
      Thank you for taking the time to review us, we appreciate it. Congratulations on your new car!
      Michael Duggan
      Michael Duggan
      1 review
      2 months ago-
      Dominick was the nicest guy. Friendly, Patient with us and not pushy. BEST EXPERIENCE my wife and I have ever had buying a car. The entire staff was great!!! Got a car that fit our needs perfectly. We will definitely go back for our next car. We LOVE our Honda CR-V!!!
      Response from the owner2 months ago
      Thank you for this glowing review Michael! We will definitely pass along your message to Dominick. Congratulations on your CR-V!
      Kurt Jensen
      Kurt Jensen
      3 reviews
      2 weeks ago-
      I've bought parts here for years and never had a problem. the service is fast and friendly. I always sent my wife to parts places for me to see how they treat her first If they treat her like she is ignorant then they lose my business forever. I am willing to pay a little extra to get great service.
      Response from the owner2 weeks ago
      We are so happy to hear that you are willing to work with us. We love our part's employees and we hope that you will continue to do business with us.
      Kathy Johnson
      Kathy Johnson
      6 reviews · 5 photos
      2 days ago-
      We had such a great experience with our sales person (Mark W). He was very knowledgeable, professional and not pushy. He helped us quickly get exactly what we needed right in our budget.
      Response from the ownera day ago
      Thank you for the review! We will make sure Mark sees your comments. Congratulations on your car!
      Jesse Riley
      Jesse Riley
      4 reviews
      2 weeks ago-
      Honda’s response is a total cop out and a lie, no one ever looked into it and reached out to me. See review below. …MoreHonda’s response is a total cop out and a lie, no one ever looked into it and reached out to me. See review below.

      DO NOT BUY HONDA! We will never buy another Honda again. We had an Odyssey for 6 years were so that we loved and my wife had decided she would be a lifelong Honda owner. Bought 2016 Pilot and loved all of the upgrades and what a great car it was. Started having issues with it a couple of months ago, having the whole dashboard light up like a Christmas tree and it would run rough. My wife or I would have to disconnect the battery EVERY SINGLE TIME before driving it and it would drive ok again. Took it to Ken Garff Honda and were told that it was a manufacturer defect, IT HAD ORIGINALLY BEEN MADE WITH THE DEFECT. They originally said because it was just out of warranty they could not do anything about it. We appealed and they said their best offer was to cover half of the $2500 in repairs. So we are stuck with $1250 in repairs for car that is only 2 years old! we spent the extra money because of how dependable Honda's are. We are repairing, selling and buying something else. Hope that $1250 was worth it to lose life long Honda customers.
      Response from the ownera month ago
      Jesse, we are so sorry to hear about this experience. We are looking into it and someone from our store will reach out to you soon.
      Linda Oldroyd Ellsworth
      Linda Oldroyd Ellsworth
      6 reviews
      a month ago-
      Really enjoyed the buying experience from Ken Garff. The salesman wasn't too pushy, and we were in and out pretty quick, but it wasn't until after we got home we saw on the Carfax website that the car we had just purchased had been in a …MoreReally enjoyed the buying experience from Ken Garff. The salesman wasn't too pushy, and we were in and out pretty quick, but it wasn't until after we got home we saw on the Carfax website that the car we had just purchased had been in a fender bender. I appreciate it when a dealership is upfront and honest about those things. Even though it wasn't a salvage or rebuilt title, I still would have liked to have known, because we overpaid for a car that had been in an accident. Had a much better experience this month at Velocity in American Fork buying a car for my daughter.
      Response from the owner4 weeks ago
      We are sorry to hear about this experience Ms. Ellsworth. We really appreciate you taking the time to let us know about your experience. We will reevaluate our training to make sure that something like this doesn't happen again in the …MoreWe are sorry to hear about this experience Ms. Ellsworth. We really appreciate you taking the time to let us know about your experience. We will reevaluate our training to make sure that something like this doesn't happen again in the future. Please don't hesitate to reach out directly to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 if you need anything in the future.
      Ashley Wagstaff
      Ashley Wagstaff
      5 reviews
      a week ago-
      Great experience! They went and got the car in the color I requested from a different location for me. They were patient with me no matter what my questions were. They made sure to show me all the things the car does that I may not have been aware of. Thank you Mitchell & Colton!
      Response from the ownera week ago
      Thank you for the glowing review! We really appreciate you taking the time to write this. Congratulations on your new car!
      Micah Croft
      Micah Croft
      3 reviews
      3 weeks ago-
      Very smooth sale. They even gave us a price lower than what was quoted! Did not feel pressured and they had us in and out quickly. The best new car buying experience I have had!
      Response from the owner3 weeks ago
      Thank you for the glowing review! We are so glad to hear that you enjoyed working with us. Congratulations on your new car!
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      thewilkbunch
      thewilkbunch
      3 reviews
      a month ago-
      Today was my first time working with Ken Garff Honda. I had to take my car in for the airbag recall. I'm not sure I can say that I have ever been the recipient of such amazing customer service. From the moment I drove my car into the …MoreToday was my first time working with Ken Garff Honda. I had to take my car in for the airbag recall. I'm not sure I can say that I have ever been the recipient of such amazing customer service. From the moment I drove my car into the service reception, to the Service Technician I worked with, to the woman who helped me with my complimentary rental car and every other employee we came across. This is not hyperbole...it was the best customer service I have ever experienced. In a world where customer service seems to be a lost art, they are a breath of fresh air and have a customer for life in me.
      Response from the ownera month ago
      Thank you so much for your glowing review! We are so glad to hear that you enjoyed working with us.
      Markanthony Sotomayor
      Markanthony Sotomayor
      3 reviews
      2 weeks ago-
      Greatest people ever known. Knowledge of every aspect when it comes to cars and safety. When it comes to caring about your loved ones, know you'll be handled with care for you and your family.
      Response from the owner2 weeks ago
      Thank you for this review!
      Ashley Downs
      Ashley Downs
      3 reviews
      a week ago-
      Absolutely the best experience I’ve ever had buying a car. Mckay made it so easy and smooth. I will definitely buy cars here in the future.
      Response from the owner2 days ago
      Thank you for your review! We love hearing from our customers and we will make sure that Mckay sees your kind comments. Congratulations on your new car!
      natascody6412
      natascody6412
      2 reviews
      a month ago-
      I had a great buying experience!
      Lena did a great job and was very friendly. I’ve been looking for a car for a long time. I’ve been to 10+ dealers and Lena knew more about the cars I wanted …      More      I had a great buying experience!
      Lena did a great job and was very friendly. I’ve been looking for a car for a long time. I’ve been to 10+ dealers and Lena knew more about the cars I wanted then anyone I talked to.
      Over all great experience. Thanks!
      Response from the ownera month ago
      Thank you for the glowing review! We will make sure Lena is recognized for this. Congratulations on your new car!
      casey christopherson
      casey christopherson
      2 reviews
      2 months ago-
      We have purchase 3 used and 3 new cars here over the years. Great experience every single time. Honest and easy to deal with. Not the pressure and hype I have experienced at other dealers. These guys are interested in making the customer happy and do a good job at it- I'm happy!!!
      Response from the owner2 months ago
      Thank you for the positive comments Casey. We are happy to have you as a return customer and we are glad to hear that you have enjoyed working with us. Congrats on your new car!
      Cristina Guzman
      Cristina Guzman
      3 reviews
      5 days ago-
      I have gotten all 3 of my cars from Ken Garff Honda In Orem. They always get me an amazing deal and they are always so nice which makes the experience 10 times better. I would definitely recommend them if you’re looking for a great car for a great price!
      Response from the owner2 days ago
      Thank you for the glowing review!
      Brian Radford
      Brian Radford
      2 reviews
      a month ago-
      We recently purchased a vehicle from Ken Garff Honda of Orem and it was a great experience. The sales representative was easy to get along with, was not pushy at all, and was able to respond to any questions that we had. We enjoy their service and their selection is just what we were looking for.
      Response from the ownera month ago
      Brian, congratulations on your new car! We are so glad to hear that you enjoyed working with us and we were able to get you the car you wanted. Thank you for taking the time to tell us about it.
      JustBreathe
      JustBreathe
      Local Guide · 83 reviews · 5 photos
      4 weeks ago-
      Great experience purchasing a new Odyssey. JJ (General Manager) held to his word and made it a great experience. Will be purchasing again in the future. Ask for Paul if you choose to work with this dealership. He's genuine and will do what it takes to make your experience nothing short of epic.
      Response from the owner4 weeks ago
      Thank you for the review! We really appreciate hearing when customers enjoy working with us. We will make sure that JJ and Paul see your kind words. Congratulations on your new car!
      Yvette Edery, Rodeo Vegan MUA
      Yvette Edery, Rodeo Vegan MUA
      Local Guide · 110 reviews · 213 photos
      2 months ago-
      Renee is so cool. This place has amazing pop corn. I love Ken Garff. I love Honda. The hot chocolate is amazing too. The service here is timely, the people I like their personalities. I needed the break. I needed to car shop. I needed to charge my phone. They gave me the space I needed.
      Response from the owner2 months ago
      Thank you for the review! We are so glad to hear that you enjoyed coming to our store. We really appreciate you taking the time to tell us about it.
      Lindsay Christensen
      Lindsay Christensen
      7 reviews
      2 weeks ago-
      Everyone at Ken Garff in Orem went above and beyond to help me and my husband with our new car. I was recently in an accident that totaled my car, about 2 weeks shy of closing on our first home. Insurances weren’t helping us, and we needed …MoreEveryone at Ken Garff in Orem went above and beyond to help me and my husband with our new car. I was recently in an accident that totaled my car, about 2 weeks shy of closing on our first home. Insurances weren’t helping us, and we needed a new car ASAP. Everyone at Ken Garff was willing to wait to process all of our paperwork until we close on our house, which has been such a huge weight off of our shoulders. While I still wouldn’t recommend buying a new car and a new house at the same time, I highly recommend coming here for your next car purchase. Their customer service goes above and beyond what you’d expect from a car buying experience. They care more about the customer rather than the commission. We love our new CRV and will recommend Ken Garff in Orem to anyone!
      Response from the owner2 weeks ago
      Thank you for taking the time to tell us about your experience. We try really hard to be accommodating for our customers and we are happy to hear that we were able to help you out. Congratulations on your new car, and your new home!
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      Amanda Olsen
      Amanda Olsen
      4 reviews
      3 months ago-
      I love the service department here. They are super friendly and speedy. I do keep buying new cars though. It’s a little dangerous for me to get my car serviced here...but they are so great, I keep coming back. I feel well taken care of by their service department. JB was great today!
      Response from the owner3 months ago
      Thank you for taking the time to review us Amanda. We are grateful that you choose to keep coming back to us!
      Michael Smith
      Michael Smith
      Local Guide · 32 reviews · 8 photos
      a month ago-
      They are generally pretty quick with my oil changes, especially considering how busy they are when I go. I always make a appointment before hand which I think helps. The employees are nice as well, and I like the free soda/hot chocolate and popcorn. Who wouldn’t.
      Response from the ownera month ago
      Thanks for the review Michael! Come enjoy our snacks anytime!
      Kaio Bezerra
      Kaio Bezerra
      2 reviews
      2 months ago-
      Dominick was an absolute stud. Honestly, best car salesmen I have eveworked with. The entire process went smooth and really fast. Best experience in car dealerships in Utah, very unique positive culture and genuine customer service. 100% recommend this place and Dominick.
      Response from the owner2 months ago
      Thanks for the glowing review Kaio! We love working with Dominick as well. We will be sure to pass along your kind comments. Congratulations on your new car!
      Laycee Young
      Laycee Young
      Local Guide · 41 reviews · 1 photo
      3 weeks ago-
      Everyone in parts was very nice and helpful. Held a battery for us to come get. The transaction was fast and easy when we got there.
      Response from the owner3 months ago
      Thank you for the stars!
      q
      q
      1 review
      6 days ago-
      Bought a Honda Pilot 2017. When I hit 30k I started to have problems. By the time I went in I couldn’t use my warranty because they said I was over the limit by 500 miles. I had to buy an extended warranty for them to fix the problem (all …MoreBought a Honda Pilot 2017. When I hit 30k I started to have problems. By the time I went in I couldn’t use my warranty because they said I was over the limit by 500 miles. I had to buy an extended warranty for them to fix the problem (all my dashboard warnings were going off) They had to fix my fuel injector. 2000k later my check engine light came on again and my vehicle is again sputtering when I take off. Honda has not been very helpful. This was the first time I bought from Honda Orem and this will be the last. They have not been helpful at all. Worst vehicle experience ever!!!
      Response from the owner2 days ago
      We are so sorry to hear about this experience. We would love to have the opportunity to speak with you about it and get some more information from you. We can't look you up based off your Google username, would you mind reaching out to our …MoreWe are so sorry to hear about this experience. We would love to have the opportunity to speak with you about it and get some more information from you. We can't look you up based off your Google username, would you mind reaching out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com? We look forward to hearing from you.
      Klay Ashby
      Klay Ashby
      4 reviews
      a day ago-
      Sales associate agreed to replace front bumper cover as condition of purchase, but will not return calls or respond in any way. Have contacted store six times already and was very polite, but maybe I need to be as rude as they seem to be …MoreSales associate agreed to replace front bumper cover as condition of purchase, but will not return calls or respond in any way. Have contacted store six times already and was very polite, but maybe I need to be as rude as they seem to be unprofessional to get results.

      Sales experience was good otherwise, but I would not recommend this sales person.

      Update. After a hopeful comment on my post suggesting that I would be hearing from the sales manager, nothing ever happened. I still hope Charlie Madon will uphold his promise to replace the front bumper cover cover, but I'm not holding my breath. The finance team even told me that any items like that were separate from the as-is document I signed, so not to worry about it. At this point I feel ripped off and lied to. I was hoping beyond hope for integrity in an industry not known for having any.
      Response from the owner3 weeks ago
      Klay, we would love the opportunity to speak with you about this and try to make it right. We are having a hard time finding your information under your google username. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com. We look forward to hearing from you.
      jered Lemieux
      jered Lemieux
      5 reviews
      2 weeks ago-
      This is the best dealership around hands down! If you need a car I’d definitely stop by here!
      Response from the owner2 weeks ago
      Thank you for the glowing review!
      Skyler Halford
      Skyler Halford
      3 reviews
      2 months ago-
      Mark was very helpful and competent. We didn’t feel pushed. Mark was patient with us and got us the car we wanted even though it wasn’t on their lot that day. Mark didn’t play any games with us. He was straight forward and it was a pleasure doing business with him.
      Response from the owner2 months ago
      We are glad to hear that you got the car you wanted. We will be sure to pass along your kind comments to Mark. Congrats on your new car!
      Jeremy Reynolds
      Jeremy Reynolds
      1 review
      a month ago-
      Great overall experience. Everyone was very nice and helpful. I worked with Dominick and he was great!
      Response from the owner4 weeks ago
      Thank you for taking the time to review us. We will make sure Dominick sees your kind comments.
      J Spencer
      J Spencer
      5 reviews · 1 photo
      2 months ago-
      I was towed in on Garff Care as my car became disabled. I was quoted over $1300 for the repair. When I opted out of the quoted work and came in to get my car a week later I was charged $65 for 'diagnosis'. Plus my window was down. I paid …MoreI was towed in on Garff Care as my car became disabled. I was quoted over $1300 for the repair. When I opted out of the quoted work and came in to get my car a week later I was charged $65 for 'diagnosis'. Plus my window was down. I paid you guys $65 to drop my window and keep it down for who knows how long? My regular mechanic quoted the repair for just less than $600. Guess how much the tow quote was to get it from Honda to the mechanic—yep, $65. So this Garff Care benefit pitched at time of sale has been exposed as a simple scam... "We'll rescue you on the Wasatch Front if a car you buy from us breaks down... but if you refuse the overpriced service, we'll charge you—indirectly— for the tow." I've bought 3 cars from Garff in 12 years. They've lost a customer.
      Response from the owner2 months ago
      We are sorry to hear that your car broke down, and we are glad that you took the time to tell us about your experience. We are looking into this and someone from our store will be contacting you soon.
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      Jessica Reed
      Jessica Reed
      12 reviews
      3 months ago-
      We went to check out a used Honda Odyssey. We were informed pretty soon after getting there that it had already been sold, which is fine. But they didn’t try to help us find anything else. They made me feel unwelcome, and said they only …MoreWe went to check out a used Honda Odyssey. We were informed pretty soon after getting there that it had already been sold, which is fine. But they didn’t try to help us find anything else. They made me feel unwelcome, and said they only sold good cars, and didn’t offer to show me any of them. We were prepared to potentially drop $55,000 on a car but didn’t get the time of day. Won’t be back.
      Response from the owner3 months ago
      Jessica, we are sorry to hear that this was your experience at our store. We would love the opportunity to speak with you about this and see if there is anything we can do to improve the situation. Would you please reach out to our Brand …MoreJessica, we are sorry to hear that this was your experience at our store. We would love the opportunity to speak with you about this and see if there is anything we can do to improve the situation. Would you please reach out to our Brand Advocacy Manager at your earliest convenience? Carli Anderson - 801.714.2284 or carlia@kengarff.com. We look forward to speaking with you.
      Nathan Hadfield
      Nathan Hadfield
      4 reviews
      2 weeks ago-
      Mark Walker was great to work with. Not pushy, very patient. Great experience.
      Response from the owner2 weeks ago
      Thank you for the review. We will make sure that Mark sees your kind comments.
      Jason Transtrum
      Jason Transtrum
      2 reviews
      2 months ago-
      Paul Stewart is a rock star. He is great to work with. He asks good questions about what we were looking for and did a great job of matching up a great vehicle. Ken Garff Honda is top notch!
      Response from the owner2 months ago
      Thank you for taking the time to review us Jason. We really like working with Paul and we will make sure he sees your kind comments. Congratulations on your new car!
      Adam McCune
      Adam McCune
      3 reviews
      2 months ago-
      We had a very good experience with Randy our sales person and Andy our finance guy. Great people, great experience, no pressure from them, got what we wanted. They don’t get a 5 only because there were one or two minor things they said they car could do that it didn’t. But overall, very satisfied.
      Response from the owner2 months ago
      Thank you for taking the time to review us Adam. We appreciate your feedback. Congratulations on your new car!
      Colby C
      Colby C
      Local Guide · 23 reviews · 3 photos
      3 weeks ago-
      I get yearly email notifications about my car purchase which is a nice touch. Whether it's automated or personal I get a nice email from the seller saying thanks again for your purchase, let us know if you need anything else! I'm getting a …MoreI get yearly email notifications about my car purchase which is a nice touch. Whether it's automated or personal I get a nice email from the seller saying thanks again for your purchase, let us know if you need anything else! I'm getting a little tired of the flyers I get about my car being a hot item and them wanting to trade me up! You don't get near what you can for a trade in and it's rather annoying to be offered so low. Great service as I got about 9 free oil changes that were semi synthetic I believe! Problem is I had an issue with the drain plug not being installed properly on one service and I took it to Hyundai in Lindon to find that out and run some tests as it was causing my car to shut down. I was driving in a few parking lots when it decided to just shut down my car. I would turn the key and it would just click. I shut it down then started back up and it was fine, but it wasn't until they fixed the issue at Hyundai that it stopped happening. I went back to this location to explain and they were nice enough to top me off with oil again but there was oil splattered all under the underside of my vehicle. Also, not too long after my oil change my underguard, the black plastic that protects the underside of your engine started to fall off on the freeway. Seems like the black clips that get put in either failed or weren't properly installed. To say the least the front end was being blown down to the point that it started to grind on the freeway and broke off the front bits so I had to macgeiver the front end until I got back from work and then had to zip tie it. It's the underside of the vehicle so it's not a big deal that it looks ghetto, but simple attention to detail when changing the oil would have been nice for them to either let me know or at least take time and install it properly! (I've heard this is sometimes removed to change the oil.)
      Response from the owner2 weeks ago
      Colby, thank you for taking the time to tell us about your experience. We appreciate honest feedback that let's us know where we can improve. We would love to remove you from our mailing list, but we need more information from you to look …MoreColby, thank you for taking the time to tell us about your experience. We appreciate honest feedback that let's us know where we can improve. We would love to remove you from our mailing list, but we need more information from you to look you up in our stystem. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com so we can get that taken care of. Thank you!
      Jay Clayton
      Jay Clayton
      1 review
      a month ago-
      Fast and professional service from the phone call setting up the appointment to the minute I drove off the lot. Extra kudos to Spencer Namba for his friendly, knowledgeable, and personable service. And they even have popcorn and coffee while you wait!!!
      Response from the owner4 weeks ago
      Thank you for the glowing review Jay! We are so glad to hear you enjoyed working with us.
      Jeffery McCleve
      Jeffery McCleve
      Local Guide · 51 reviews
      3 months ago-
      I originally had a 1 Star review on here due to the lack of respect and flat out unprofessionalism from the “numbers guys” behind the desk and also my salesman, and believe me it was a deserved 1 star. I just received a call from a nice …MoreI originally had a 1 Star review on here due to the lack of respect and flat out unprofessionalism from the “numbers guys” behind the desk and also my salesman, and believe me it was a deserved 1 star. I just received a call from a nice woman named Carlee, and she asked me why my review was only 1 Star in hopes to improve customer service.

      I had the most pleasant conversation with her and ONLY because of how respectful she was to me on the phone about my situation, I gave a 3 star review in hopes of in the near future of upping it to a 5 Star. I told her that if she can be my salesperson, I will gladly buy a car from her, but no one else there. She has completely earned my respect and possibly business in the near future. Thank you again Carlee for reaching out to improve your business.
      Response from the owner3 months ago
      Thank you for giving us a second chance Jeff. We know that Carli would be happy to work with you in the future if you decide to come back. Thank you for the updated review.
      Jake Bishop
      Jake Bishop
      5 reviews
      a month ago-
      Service department is a joke. Was told to leave my car there over the weekend as I was close to my 36,000 mile warranty and wanted to have a known issue fixed. A couple days later I got a call stating that they "extensively" tested my car …MoreService department is a joke. Was told to leave my car there over the weekend as I was close to my 36,000 mile warranty and wanted to have a known issue fixed. A couple days later I got a call stating that they "extensively" tested my car for hours and could not replicate the noise I hear on a daily basis. They told me that they drove up to American Fork and back as the engine needs to be warm to detect the issue. I pick up my car later that night and notice the odometer hasn't even moved! Why lie about that? Can't help but think there is more they're lying about. Can't ever get in contact with the service manager. I used to like having service done by the dealer but I will not be returning. Absolutely ridiculous and a waste of time.
      Response from the ownera month ago
      Jake, we are so sorry to hear about this experience. We would love the opportunity to speak with you about this, but we cannot find your info in our system based off your google username. Would you mind reaching out our Brand Advocacy …MoreJake, we are so sorry to hear about this experience. We would love the opportunity to speak with you about this, but we cannot find your info in our system based off your google username. Would you mind reaching out our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com? We look forward to hearing from you!
      doug hicken
      doug hicken
      2 reviews
      3 months ago-
      Well, interesting I would say. I brought my car in with an issue I knew would be difficult and I don't think they believed me. Needless to say after a week they did. Instead of getting on with Honda tech they waited. …MoreWell, interesting I would say. I brought my car in with an issue I knew would be difficult and I don't think they believed me. Needless to say after a week they did. Instead of getting on with Honda tech they waited.

      A few things they could improve on:

      1) document what happens in the computer so that when I call and my 'service advisor' isn't available that someone has any type of clue what is going on. When we picked the car up they had no idea what they had or hadn't done on it because my service advisor wasn't in.

      2) Reply to my texts using your text service
      3) Answer the phone. I can't tell you how often I called and no one answered
      4) When you say someone will telephone me back in half an hour actually have someone do it. I waited six hours
      5) Don't leave the car on empty after driving it around to troubleshoot it. I gave them permission to put gas in it yet when we picked it up it was absolutely empty.
      6) Listen to your customers. Some of us aren't as dumb as you think.
      7) Service advisors should be a bit more knowledgeable
      Response from the owner3 months ago
      Doug, thank you for taking the time to speak with our Brand Advocacy Manager earlier today. We truly appreciate your feedback and for you giving us a chance to try to improve things. If there is anything we can do for you in the future, don't hesitate to reach out.
      John Wollenzien
      John Wollenzien
      Local Guide · 82 reviews · 7 photos
      a month ago-
      My original review was three Stars, but after visiting Stockton 12 in Sandy, I realized that the Garff people do a much better job listening and demonstrating and they put less pressure on making a decision while they have you in the …MoreMy original review was three Stars, but after visiting Stockton 12 in Sandy, I realized that the Garff people do a much better job listening and demonstrating and they put less pressure on making a decision while they have you in the building. Where Stockton 12 was rife with obfuscation, Garff was very open with pricing and costs.
      Response from the ownera month ago
      Hey John, we would love to speak with you about your experience with our store. Unfortunately we are having a hard time finding your contact information in our system. Would you mind reaching out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com. We look forward to hearing from you.
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      Steven Brande
      Steven Brande
      2 reviews
      2 weeks ago-
      Great car. The sales staff made the process more pleasant by not haggling so much.
      Response from the owner2 weeks ago
      Thank you for taking the time to tell us about your experience. Congratulations on your new car!
      Erik Johnson
      Erik Johnson
      1 review
      3 months ago-
      Got to the dealership just in time!
      Mitchell couldn’t have done better, he was quiet on the test drive, got me a good trade on my truck, and made the paper work process smooth. …      More      Got to the dealership just in time!
      Mitchell couldn’t have done better, he was quiet on the test drive, got me a good trade on my truck, and made the paper work process smooth.
      Colton with finances has a lot of character and is very personable with out being pushy.
      Jesse with service inspected the vehicle I came to buy found some issues and did everything to accelerate the repair time for me as I’m an out of state purchase and had a long drive ahead of me.
      Thanks Ken Garff Honda please recognize your employees who represented you well!
      Response from the owner3 months ago
      Thank you for telling us about this. We will make sure we recognize these employees. Congrats on your new car!
      Jim Olsen
      Jim Olsen
      1 review
      a month ago-
      Paul Stewart was incredible to work with. There was not pressure and he took time to answer everyone of our questions. I truly felt like he cared.
      Response from the ownera month ago
      Jim, thank you for the review. We love working with Paul and we are happy to hear that you did too. Congratulations on your new car!
      Richard Tyson
      Richard Tyson
      1 review
      2 months ago-
      We were treated with the utmost care and respect. Cornel took the time to show us multiple vehicles and buying/leasing alternatives, Andy carefully explained Financial paperwork. All interactions with Ken Garff personnel was very pleasant.
      Response from the owner2 months ago
      Thank you, Richard, for taking the time to tell us about your experience. We will make sure that Cornel and Andy see your kind comments. Congratulations on your new car!
      Allan Stokes
      Allan Stokes
      Local Guide · 24 reviews · 13 photos
      3 months ago-
      Mark helped my wife and I navigate the different options they had at their location. He was very knowledgeable and had the info of cars we were looking at, at his fingertips. We even brought it back a couple days later to get the tires balanced and the did it for free. overall, it was a pleasant experience.
      Response from the owner3 months ago
      Thank you for the review Allan.
      Mikayla Meeker
      Mikayla Meeker
      1 review
      3 months ago-
      I’ll start off by saying that I have not had the best of luck at car dealerships until Shawn Soto restored my trust - I was lucky enough to get Shawn as my salesman! He was very honest, patient, and transparent. It was not about a sale for …MoreI’ll start off by saying that I have not had the best of luck at car dealerships until Shawn Soto restored my trust - I was lucky enough to get Shawn as my salesman! He was very honest, patient, and transparent. It was not about a sale for Shawn, it was about making sure my needs were met. If you are in the market for a new car, I would highly recommend Shawn Soto! He is fantastic!
      Response from the owner3 months ago
      Congrats on the new car Mikayla! We really enjoy working with Shawn as well, and we will make sure he sees your review. Thanks for taking the time to tell us about your experience. Don't hesitate to call if you need anything in the future!
      Olivia Garcia
      Olivia Garcia
      2 reviews
      5 months ago-
      I wasn’t looking forward going to buy a car because of past experiences I’ve had. This time it was different though, from the minute we walked in the door we actually had a wonderful experience. Shawn was really nice and answered all of our …MoreI wasn’t looking forward going to buy a car because of past experiences I’ve had. This time it was different though, from the minute we walked in the door we actually had a wonderful experience. Shawn was really nice and answered all of our questions. Not to mention, he was great with kids! We took our two little ones and he made sure car buying was a great experience for them as well :) The service was incredible, I would definitely buy another car at Ken Garff in Orem. David and Andy were also really great 👍
      Response from the owner5 months ago
      Congratulations on your new car Olivia! We are glad to hear that you had a wonderful experience with us. We will be sure to pass along your kind comments.
      Hootie Hennessey
      Hootie Hennessey
      8 reviews
      a month ago-
      They promptly resolved concerns I had with my vehicle and the service provided. Great customer support!
      Response from the ownera month ago
      Thank you, Mr. Hennessey! We are grateful for you being willing to work with us on finding a solution.
      Melissa Durfee
      Melissa Durfee
      1 review
      2 months ago-
      I had my rear brakes replaced here 5 weeks ago. My new brakes screech painfully loud. We went in today to have it looked at. After we sat for 2 hours they told us they could do nothing to fix it. My front brakes are near 4 years old and …MoreI had my rear brakes replaced here 5 weeks ago. My new brakes screech painfully loud. We went in today to have it looked at. After we sat for 2 hours they told us they could do nothing to fix it. My front brakes are near 4 years old and silent. My new ones are painfully loud. This to me shows laziness and unwillingness to serve a customer. I feel like this place has poor customer service and that they waste precious time. And no, movie tickets will not change my opinion. Movie tickets do not fix brakes. You would think that a car dealership would care more about their customers to keep business. Do not come here unless you have no other options.
      Response from the owner2 months ago
      Thank you for taking the time to tell us about your experience at our store. We appreciate you being willing to work with our Brand Advocacy Manager on this situation, we understand that she is working on a refund for you. Please don't hesitate to reach out in the future if there is anything else we can do for you.
      Chelsie Reichmann
      Chelsie Reichmann
      4 reviews
      2 months ago-
      I have leased a car twice now from Ken Garff Honda in Orem and both times I have had the best experience. I never once felt pressured into anything or felt like they were being dishonest in any way. My salesman, Cornel, was very …MoreI have leased a car twice now from Ken Garff Honda in Orem and both times I have had the best experience. I never once felt pressured into anything or felt like they were being dishonest in any way. My salesman, Cornel, was very prosfessional and made sure I was understanding every step of the process. The manager David even came by to check on me a few times to make sure everything was going well. I would recommend this dealership to anyone and will ABSOLUTELY be returning to Ken Garff Honda in Orem in the future. Thanks for everything guys!
      Response from the owner2 months ago
      Chelsie we are so glad to hear that you enjoyed your experience with us. Thank you for taking the time to tell us about it. Congratulations on your new car!
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      Jared Boulder Terry
      Jared Boulder Terry
      Local Guide · 12 reviews · 3 photos
      a month ago-
      Zach and Sara were awesome worked with me from start to finish, were super chill no pressure. They allowed me to add accessories and made sure everything would work out thank you
      Response from the ownera month ago
      Thank you for taking the time to review us. We will make sure that Zach and Sara see your kind comments. Congratulations on your new car!
      Layton Simons
      Layton Simons
      1 review
      a month ago-
      Thank You Mark for the amazing salesman and salesmanship you provided to my family and I on the purchase of our Honda Accord
      Response from the owner4 weeks ago
      We are so glad to hear you enjoyed working with Mark. We love having him here. Congratulations on your new car!
      Andrew Whittaker
      Andrew Whittaker
      Local Guide · 29 reviews · 1 photo
      a week ago-
      I am enjoying my truck. After spending $2000 extra to get it into working order, it is a fine machine. However, the experience I had while purchasing it has chased me off from ever walking past their front doors again. …MoreI am enjoying my truck. After spending $2000 extra to get it into working order, it is a fine machine. However, the experience I had while purchasing it has chased me off from ever walking past their front doors again.

      At the time, their salespeople did not sell me a truck. No, what this dealership sold me was a death trap. The engine was constantly shutting down while I was out driving, the transmission was falling out, and half the time the truck wouldn't even start. Several times I took the truck in so their mechanics could correct these issues, but the only thing they could correct was the electrical short that was causing the engine to shut down. I took it to my personal mechanic and they found the starting issue the first time. The embarrassing lack of skill that their mechanics showed is matched by the bullying I received by the sales manager at the time. I took the truck in less than a week after signing my contract in order to attempt to unwind the deal and get my trade-in back. I was lied to and told they had already sold the trade-in, this after being told it would take a few weeks to get the vehicle ready to sell because of some damage by the rear tires. When I wanted to unwind anyways, your sales manager at the time threatened to take me to court if I didn't cooperate. I broke down in tears at the time as the only way out for me was to walk away with a death trap.

      "Ken Garff: We Hear You". Well, hear this. Ken Graff managers strong-arm people into keeping the POS vehicles they sell and employees incompetent mechanics. I am never walking through their doors again.

      Edit: Reply to Ken Garff's Reply: Your GSM threatened to take me to court because I wanted out of a deal and lied to me about selling my trade-in. If that's what you consider "working with me" then you have a lot to learn about business.
      Response from the ownera week ago
      Mr. Whittaker, we are so sorry to hear about this experience. We appreciate you taking the time to speak with us when this initially happened and we understand that our GSM has previously worked with you on this situation. We have tried to …MoreMr. Whittaker, we are so sorry to hear about this experience. We appreciate you taking the time to speak with us when this initially happened and we understand that our GSM has previously worked with you on this situation. We have tried to help in what ways we legally can, and we always appreciate feedback from our customers on how we can improve.
      Adam Hirchak
      Adam Hirchak
      3 reviews · 1 photo
      5 months ago-
      Very impressed!! Zachary in the sales department and Cornell in the finance department did an excellent job in helping me make the right choice on which car to buy! And pricing for me! Every time I walked in there dealership the entire …MoreVery impressed!! Zachary in the sales department and Cornell in the finance department did an excellent job in helping me make the right choice on which car to buy! And pricing for me! Every time I walked in there dealership the entire staff was engaging and wanting to help. I’ve never had a better experience purchasing a car before. Ken Garfield Honda in Orem made it too easy for me.

      Thanks Honda!
      Response from the owner5 months ago
      Thank you so much for your awesome review, Adam! We're so happy to hear that Zachary and Cornell took such great care of you--congrats on your new car! Come back and see us any time.
      evadee moulton
      evadee moulton
      1 review
      2 weeks ago-
      I had a great experience with Brent and was able to get just what I wanted🙂
      Response from the owner2 weeks ago
      Thank you for taking the time to review us. Congratulations on your new car!
      Brandon Petersen
      Brandon Petersen
      1 review
      3 months ago-
      I HATE buying cars. I’d rather prefer a root canal to the experience. However, the salesperson and staff were all very polite with my time (which I was very limited on) and were able to have all of the questions, negotiations and paperwork …MoreI HATE buying cars. I’d rather prefer a root canal to the experience. However, the salesperson and staff were all very polite with my time (which I was very limited on) and were able to have all of the questions, negotiations and paperwork as complete and prepped as possible. I was able to walk in, sign and be on my way. It made a buying experience that I loathe much more bearable. Thanks Ken Garff team!
      Response from the owner3 months ago
      Brandon, we are so glad to hear that we exceeded your car-buying expectations. Thank you for taking the time to leave us this review. Congrats on your new car!
      Sheryl Preston
      Sheryl Preston
      1 review
      4 months ago-
      Shawn Soto really made it a great experience. I came in to look at what they had available. I’ve owned two Honda vehicles in the past and knew that they were reliable vehicles when taken care of. Shawn was knowledgeable and without …MoreShawn Soto really made it a great experience. I came in to look at what they had available. I’ve owned two Honda vehicles in the past and knew that they were reliable vehicles when taken care of. Shawn was knowledgeable and without excessive reiteration (that you usually get with most salesmen) I did not have to state more than once the things I was interested in a vehicle. He was personable. He was not pushy and did not try to sell me into any vehicle. I left the lot without a car last week. I still needed to find a car before Monday and had been searching using other websites and car companies. I searched all weekend and through the next week. Yesterday I got a call from Shawn. He said he had two new cars just in (one of which that was SO new that it was not listed on their websites inventory yet.) He remembered the characteristics I was interested in specifically and began to list all the features I was looking at (and remembered all the features one by one). I came in within a few hours and was able to inspect the vehicle before anyone else. The best salesman out there and I’ve seen quite a these last few weeks. This sale only happened because he was attentive and paid attention to what I needed. He even tried to work with me to get a lower price and helped get the car through their inspection TWICE to ensure it was looking great inside and out. He even was able to throw in a much needed roof rack. Thank you!
      Response from the owner3 months ago
      Sheryl, thank you for taking the time to tell us about your experience. We love working with Shawn and we are glad to hear that you did too! We will make sure he sees your kind comments. Congratulations on your new car!
      C. A. Willie
      C. A. Willie
      Local Guide · 94 reviews · 4 photos
      a day ago-
      Shady
      2 stars because car dealerships are always shady.
      Tried to buy an odyssey and they tried to add a 2000 extended warranty without …      More      Shady
      2 stars because car dealerships are always shady.
      Tried to buy an odyssey and they tried to add a 2000 extended warranty without even mentioning it to me. Demanded to see the paperwork...turns out the extended warranty is practically worthless and if a honda cannot get to 85k miles without requiring 2k in repairs then I will never buy a honda again.
      Every single time I bring it in for an oil change, they claim I need new air filters. Twice now I have changed 1 or the other engine or cabinet air filter within a week of bringing it in and each time they still claim both need to be replaced.
      They are not horrible just check your paperwork, check your paperwork to make sure they are not seeking you something you dont want, and always say no to any extra work they suggest at the service center then go get a 2nd opinion somewhere else.
      Response from the ownera day ago
      We would love to have the opportunity to speak with you about this and get some more details from you. We can't find you in our system using your google username. Would you please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com or 801.714.2284? We look forward to speaking with you.
      Mary Stevens
      Mary Stevens
      1 review
      5 months ago-
      I love Ken Garff service! They are so helpful and take the time to teach me what I should look for in my cars performance. Recently I brought my 2017 civic in after a road trip. JB Packer looked at my tires and went over my car, adjusted …MoreI love Ken Garff service! They are so helpful and take the time to teach me what I should look for in my cars performance. Recently I brought my 2017 civic in after a road trip. JB Packer looked at my tires and went over my car, adjusted my tire pressure, and fixed the indicator light that was flashing. He was helpful and friendly, and they got me in and out in less than 10 minutes, and didn’t charge me for the tire check and adjustment.
      Response from the owner5 months ago
      Mary, we appreciate you taking the time to tell us about your experience. We are glad that we got you all set up for your road trip and we hope you had a good time! Don't hesitate to let us know if there is anything we can do for you in the future.
      C.C. Thompson
      C.C. Thompson
      1 review
      2 months ago-
      I had my checkbook, ready to buy...I walked the lot, peering in every window of the model I wanted and not one salesman approached me. I appreciate not being pushy but would've liked to have a few questions answered. I suppose I'll take my business to Salt Lake.
      Response from the owner2 months ago
      We are so sorry to hear about this experience. We are looking into it and someone from our store will be reaching out to you soon.
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      Kathy Grover
      Kathy Grover
      1 review
      a week ago-
      We had a great experience. Mesafent was great to work with!
      Response from the ownera week ago
      Thank you for taking the time to review us. We will make sure Mesafint sees this. Congratulations on your new car!
      Lori Warnick
      Lori Warnick
      4 reviews
      3 months ago-
      Bob Scott was very curteous and friendly. He was not pushy and annoying like a lot of sales people. I really appreciate him. Love my new Civic!
      Response from the owner3 months ago
      We are so glad to hear you enjoyed working with Bob. We are grateful to have him here and will pass on your kind comments. Congrats on your new vehicle!
      ryan shumway
      ryan shumway
      2 reviews
      6 months ago-
      From the minute we arrived and got out of the car, we were treated with ZERO pressure to purchase a car. They simply showed us what we were interested in and didn’t ask us when we would purchase or anything pressure related. It felt so …MoreFrom the minute we arrived and got out of the car, we were treated with ZERO pressure to purchase a car. They simply showed us what we were interested in and didn’t ask us when we would purchase or anything pressure related. It felt so different than every other dealership we had been to previously that week.

      We were given excellent customer service and were able to help us make the best decision for our circumstances.

      Definitely planning to go back for our next car.
      Response from the owner6 months ago
      Thank you for telling us about your experience Ryan. We are glad that you got to enjoy purchasing your new vehicle. Congrats on your new car! Let us know if there is anything we can do for you in the future.
      Julie Taylor
      Julie Taylor
      1 review
      5 months ago-
      I purchased a 2012 Honda. I worked with Dominick Anderson and Bob Scott. I had a lot of questions that Bob answered. He was a nice guy to talk with, and made me feel like he cared about my concerns. I would recommend working with either …MoreI purchased a 2012 Honda. I worked with Dominick Anderson and Bob Scott. I had a lot of questions that Bob answered. He was a nice guy to talk with, and made me feel like he cared about my concerns. I would recommend working with either Bob or Dominick.
      Dominick helped me more than I ever expected. He took the time to clear the previous owners stored phone information out of the audio system. Then program my phone information in, now that's service!
      Response from the owner5 months ago
      Thank you for the review Julie! We will make sure that Dominick and Bob see your kind words. Congratulations on your new car!
      kadenpope4
      kadenpope4
      Local Guide · 15 reviews · 1 photo
      8 months ago-
      My 2002 Accord’s power window motor went out. Super frustrating but it’s an old car and it happens. I called Ken Garff Honda first to see what the cost would be. I assumed that since they were a licensed Honda dealer they would do a good …MoreMy 2002 Accord’s power window motor went out. Super frustrating but it’s an old car and it happens. I called Ken Garff Honda first to see what the cost would be. I assumed that since they were a licensed Honda dealer they would do a good job at the best price. They told me that for the part and labor they would be at $816. I thought it was strange because I had seen earlier online that the part was only $80-100. The technician then told me that the majority of the cost was the part they needed to replace it and at that point I knew these guys were screwing me.

      That being said, the people that I talked to on the phones were top notch and I think they were very genuine people. I have no problem with the way I was treated. The issue was I was able to get everything fixed from another mechanic for $200. I would have been out an additional $600 on a car that isn’t worth that much more. I don’t think it is the people’s fault, I think it is an issue with the organizations hierarchy and where they are trying to make their money.

      If you decide to do business here, get multiple quotes first, unless having popcorn and a movie playing is worth an extra $600 to you.
      Response from the owner8 months ago
      Kaden, we are glad to hear that you enjoyed working with our service team. We strive to excel in our customer service. If you ever have any future car needs, we do in fact provide price matching, and we try to take into consideration the …MoreKaden, we are glad to hear that you enjoyed working with our service team. We strive to excel in our customer service. If you ever have any future car needs, we do in fact provide price matching, and we try to take into consideration the higher quality of parts and labor that we provide. Please don't hesitate to reach out to us in the future, we appreciate your business!
      Skyler & Breanna Coombs
      Skyler & Breanna Coombs
      2 reviews
      6 months ago-
      Lena and Spencer went above and beyond trying to accommodate our needs. We found a perfect vehicle at a reasonable price and the salespeople were great to work with and answered all of our question. Only problem we had was some of the …MoreLena and Spencer went above and beyond trying to accommodate our needs. We found a perfect vehicle at a reasonable price and the salespeople were great to work with and answered all of our question. Only problem we had was some of the information about the vehicle was incorrect on the website and we didn’t find out til too late. I’d recommend this dealer, but I wouldn’t trust the vehicle details on the site.
      Response from the owner6 months ago
      We want to apologize again for the misinformation. Thank you for giving us a chance though and for taking the time to tell us about your experience. Congratulations on your new car!
      Abraham Ruiz
      Abraham Ruiz
      5 reviews
      3 weeks ago-
      Great service! It took a bit longer than I expected, but they took the time to actually get me what I needed.
      Response from the owner3 weeks ago
      Thank you for the review!
      Andrew Hair
      Andrew Hair
      Local Guide · 88 reviews · 12 photos
      3 months ago-
      The only real difference between dealerships is the people you buy it from. Car's will always be a black hole of cash. These people are amazing. I've never even talked to them about buying a car. I was hit by another car on University in …MoreThe only real difference between dealerships is the people you buy it from. Car's will always be a black hole of cash. These people are amazing. I've never even talked to them about buying a car. I was hit by another car on University in front of this dealership. The other car I'm sure had to be junked because it was that bad. A couple employees came and checked on me and went back in for water bottles for the other car's passengers and I. They lingered out of care for a minute until the police arrived to take care of the situation. They hire good people with integrity. If they care to try and do something about strangers in a wreck, I trust they will not rip me off, and treat me and my bank account well. I think they have free popcorn too so, kudos.
      Response from the owner3 months ago
      Thanks for the review Andrew! We are glad that we were able to help you out and we are glad that you weren't hurt in that accident. Don't hesitate to reach out if there is anything we can help you with in the future.
      Tyson Williams
      Tyson Williams
      6 reviews · 8 photos
      4 months ago-
      Had my A/C to get recharged. Did a great job with talking to me when arriving and following up midway through. Fixed a small leak I had 👍🏼. A/C now running cold ❄. 4🌟 instead of 5 because it took about 30 min longer than expected (almost 2 hours total). I would go there again for additional maintenance. 🚗
      Response from the owner4 months ago
      Thank you for taking the time to review us Tyson! We are glad that you are running cold once again, and we thank you for your patience with us taking a little longer. We hope you enjoy your cool car in this hot weather!
      Bhillen garage
      Bhillen garage
      1 review
      a month ago-
      Bought my type r from here. Lena was so kind and a great sales lady. The guys at the back desk were also super kind.
      Response from the ownera month ago
      Thank you for the glowing review. We will make sure that Lena sees your kind comments. Congratulations on your Type R, those cars are fun!
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      Darcy Johansen
      Darcy Johansen
      1 review
      2 weeks ago-
      I came in to change a battery on a car with 9500 miles and have been here for 3 hours and still waiting. I was told 1 hour ago the battery was on its way and told now that it is still 20 min away, coming from Stockton 12, while given some …MoreI came in to change a battery on a car with 9500 miles and have been here for 3 hours and still waiting. I was told 1 hour ago the battery was on its way and told now that it is still 20 min away, coming from Stockton 12, while given some stupid excuse as to why it’s not here. For a brand that tells you they listen, they’re full of crap. No one listening in this dealership Mr. Garff. Very disappointing and won’t be returning to Orem.
      Response from the owner2 weeks ago
      We are so sorry to hear about this experience. We thank you for taking the time to tell us about it. Someone from our store will be reaching out to you soon so we can speak to you more about it.
      Shane Lucas
      Shane Lucas
      Local Guide · 10 reviews · 1 photo
      7 months ago-
      Honda of Orem is the best! We drive down from West Jordan because Paul Stewart takes the best of care of our family. We have now purchased 8 vehicles from Paul and Honda of Orem. Paul treats us like we are family... It’s means more to him …MoreHonda of Orem is the best! We drive down from West Jordan because Paul Stewart takes the best of care of our family. We have now purchased 8 vehicles from Paul and Honda of Orem. Paul treats us like we are family... It’s means more to him to make sure we are happy and satisfied than just ‘making the sale’. We got a better deal once at another dealership in Murray. It wasn’t worth the $200 we saved to not get the first class treatment and follow up Paul provides.
      Response from the owner8 months ago
      Shane, thank you for the review! We absolutely love Paul Stewart as well. We will make sure he sees this review. Thank you!
      Local Contributor
      Local Contributor
      Local Guide · 74 reviews · 149 photos
      2 months ago-
      These guys do a great job! Professional, friendly, and efficient. Just what you want in a dealership for purchasing and maintenance service.
      Response from the owner2 months ago
      Thank you for the glowing review!
      Taylor Jeffery
      Taylor Jeffery
      Local Guide · 19 reviews
      7 months ago-
      Excellent Service! They took care of several major maintenance repairs on our 2006 Honda Pilot. They helped us see if we could get money from a third party warranty. Followed up on repairs to make sure everything was handled properly, and …MoreExcellent Service! They took care of several major maintenance repairs on our 2006 Honda Pilot. They helped us see if we could get money from a third party warranty. Followed up on repairs to make sure everything was handled properly, and did a great job. It was great to work with Brandon as our service adviser. I will take my vehicle back here for future repairs instead of taking my chances elsewhere.
      Response from the owner7 months ago
      Taylor we are so glad to hear that you enjoyed working with us. We try to make it an easy and enjoyable experience for all our customers and we are happy you felt that way. Thank you for letting us know about your experience!
      Brooke Owens
      Brooke Owens
      14 reviews
      4 months ago-
      We went later on in the evening around 8:30 just to ask some questions. But after talking with shawn we ended up buying a 2018 accord that fits our needs perfectly! We were there til about midnight and he was so sweet about it. We really …MoreWe went later on in the evening around 8:30 just to ask some questions. But after talking with shawn we ended up buying a 2018 accord that fits our needs perfectly! We were there til about midnight and he was so sweet about it. We really enjoyed how polite he was and how he was willing to work with our budget. Most car sales men are pushy and you get a skeezy kinda feel from them, Shawn is the opposite! He really was fantastic. Thank you so much Shawn! Our growing family appreciates you!
      Response from the owner3 months ago
      Brooke, we are so glad to hear that you enjoyed working with us! Shawn is really great and we are happy to hear that he took good care of you. Congrats on your new car and call us up if you need anything in the future!
      Doug Reed
      Doug Reed
      1 review
      5 months ago-
      Great experience in buying our car from Bob Scott. He was very good to work with and listened to our needs. No hi pressure sales. Everyone explained things very clearly and answered all our questions.
      Response from the owner5 months ago
      We will be sure to pass along your kind comments to Bob. Thank you for telling us about this. Congratulations on your new car!
      Mindy Smith
      Mindy Smith
      2 reviews
      3 months ago-
      Sales rep wasn’t pushy at all which I so appreciated. Vehicle was nice and decently priced. Overall good experience.
      Response from the owner5 months ago
      Congratulations on your new care Mindy! Thank you for taking the time to leave a review and tell us about your experience.
      snibblet
      snibblet
      4 reviews
      5 months ago-
      The Salesman Paul was very good to work with. He answered all our questions without having to look up the answer or ask someone else! Very knowledgeable, vet personable and friendly! The overall experience was great!!
      Response from the owner5 months ago
      Thank you for your review! We love working with Paul as well. We will make sure to pass along your comments.
      Colby North
      Colby North
      1 review
      3 months ago-
      They have literally screwed up the entire step of the way! Car was dirty when picked up, lost several papers for financing, temp tag is expired and no plates have been sent. Could get better service from a small dealership on state street. Not impressed at all!
      Response from the owner3 months ago
      Colby, we are very sorry to hear about this experience with our store. We are speaking with our General Sales Manager about your experience and someone from our store will be reaching out to you soon.
      Robert Ivie
      Robert Ivie
      Local Guide · 13 reviews · 20 photos
      a month ago-
      Went to try the new civic. No pressure and an awesome experience. The way shopping should be.
      Response from the ownera month ago
      Thank you for taking the time to review us!
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      JoAnn Winn
      JoAnn Winn
      1 review
      3 months ago-
      Very pleasant and efficient. I appreciated not feeling pressure to buy more than I had wanted!!
      Response from the owner3 months ago
      Thanks for telling us about your experience JoAnn. We are glad you enjoyed working with us!
      Gary Whitaker
      Gary Whitaker
      Local Guide · 31 reviews · 3 photos
      7 months ago-
      They did a great job working with me. I am first time car buyer and they helped me understand all of my options and I got a really good deal. I really appreciated all of their patience with me and all of my questions. I know the first …MoreThey did a great job working with me. I am first time car buyer and they helped me understand all of my options and I got a really good deal. I really appreciated all of their patience with me and all of my questions. I know the first inclination is not to trust a car salesman but I really do believe they did the best they could for me.
      Response from the owner7 months ago
      Gary, we appreciate you telling us about your experience. We try to take great care of all our customers and we are glad you enjoyed working with us!
      Dane Andersen
      Dane Andersen
      Local Guide · 15 reviews · 104 photos
      2 months ago-
      Do not trust their service department! One time we had a rattle in our car and took it in to this dealership. They said $600 to fix now or $1000 later. Took it to Savmore autob and in 15 minutes they found that the heat shield bolt and come …MoreDo not trust their service department! One time we had a rattle in our car and took it in to this dealership. They said $600 to fix now or $1000 later. Took it to Savmore autob and in 15 minutes they found that the heat shield bolt and come loose and fixed it for free. This week we took in our car for an oil change. Told me that my tires needed to be replaced. My tires looked great to me so I took it to Costco where I purchased the tires and they were baffled, and said I had 20,000 more miles to go before they needed to be replaced.
      Response from the owner2 months ago
      Dane, we are so sorry to hear about this experience. We would love to speak with you directly about this. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com.
      Katie Patty
      Katie Patty
      7 reviews
      4 months ago-
      We had a good experience purchasing a car through Ken Garff in orem. Dominic was the best and so helpful giving us all the information we needed to make our decision. Brent Packer was helpful, kind, and efficient! Colton Maxwell was a great …MoreWe had a good experience purchasing a car through Ken Garff in orem. Dominic was the best and so helpful giving us all the information we needed to make our decision. Brent Packer was helpful, kind, and efficient! Colton Maxwell was a great in finance and wasn’t pushy at all and was helpful for finding the best option for our finances. We would be happy to do business with them again in the future.
      Response from the owner3 months ago
      Congrats on your new car Katie! We hope you enjoy it. Don't hesitate to call if you need anything in the future.
      Skyridge Coach
      Skyridge Coach
      1 review
      4 months ago-
      Great Environment. Friendly staff! Dominick was super helpful and explained everything great. Easy car purchase.
      Response from the owner4 months ago
      Congratulations on the new car! Thank you for taking the time to tell us about your experience. We will make sure Dominick sees your kind words.
      Clayton Watkins
      Clayton Watkins
      Local Guide · 64 reviews · 39 photos
      a month ago-
      Service team is awesome. Quick & thorough.
      Response from the ownera month ago
      Thank you for taking the time to review us. We are happy to hear you enjoyed working with us!
      Jarom Petersen
      Jarom Petersen
      2 reviews
      3 months ago-
      I never felt any pressure to buy. All the salesmen were very friendly and helpful, answering any and all questions I had. They were very knowledgeable about the vehicles on their lot, even pre-owned vehicles that weren't Hondas. In the end, I felt like they really cared about helping us get the best vehicle for our family.
      Response from the owner3 months ago
      Jarom, congratulations on your new car! We are glad that you enjoyed working with us and that we were able to get the best car for your family.
      Lisa Darling
      Lisa Darling
      Local Guide · 41 reviews
      5 months ago-
      We worked with Bob Scott and he was awesome! There was no pressure. I should mention that the last time we bought a car from a dealership was about 15 years ago, so I was nervous about the whole process. Bob put us at ease immediately with …MoreWe worked with Bob Scott and he was awesome! There was no pressure. I should mention that the last time we bought a car from a dealership was about 15 years ago, so I was nervous about the whole process. Bob put us at ease immediately with his warm and relaxed demeanor.

      We drove all the way from SLC, but it was worth it. We had a great buying experience and left with exactly what we were looking for. I would definitely go back for our next car.
      Response from the owner5 months ago
      Lisa, we are so glad to hear that Bob worked with you and made your experience a pleasant one. Thank you for driving down here and giving us a chance. Congratulations on your new car!
      Tyler Sweat
      Tyler Sweat
      Local Guide · 6 reviews · 15 photos
      4 months ago-
      I came in to get a recall service done. They were very friendly and called me an Uber since their shuttle driver wasn't in quite yet so I could get to work on time. Once they were done, they picked me up and took me back to my car. Great experience.
      Response from the owner4 months ago
      Thank you for telling us about your experience Tyler. We are glad to hear that you enjoyed working with us!
      Daniel Bardsley
      Daniel Bardsley
      Local Guide · 39 reviews · 95 photos
      3 months ago-
      We needed a key made for our Honda. I have them the VIN and the make, model, and year. I'm 15 minutes I had a new key and was ready to go. They have fast accurate service.
      Response from the owner3 months ago
      Thank you for taking the time to write about your experience! We are glad to hear we were able to outfit you with a new key for your vehicle.
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      javier Aguirre
      javier Aguirre
      Local Guide · 213 reviews · 1,163 photos
      3 months ago-
      The customer service is nice. They give you a car wash when you do a oil change.they have free snack and Free coffee 😁
      Great price for the oil changed I recommend
      Response from the owner10 months ago
      Thank you, Javier!
      David Bushman
      David Bushman
      2 reviews
      a month ago-
      Had a great buying experience, the whole team did a great job.
      Response from the ownera month ago
      We are so glad to hear it! Congratulations on your new car!
      Jenna Morrison
      Jenna Morrison
      15 reviews
      7 months ago-
      Words cannot express how spectacular this dealership is! As soon as we pulled up, we felt welcomed and cared for!!! Every person that we came in contact with specifically Mitchell and Andy were so nice and helpful! They were willing to work with us on purchasing a lease for the first time!!! We will be 100% be returning customers!
      Response from the owner6 months ago
      Jenna, thank you so much for the glowing review. We will make sure that Mitchell and Andy see this. Congratulations on your new car!
      Spencer Passey
      Spencer Passey
      Local Guide · 47 reviews · 111 photos
      5 months ago-
      Went in for service and Shari helped me. She is always helpful and keeps me updated on the progress of my maintenance. The advantage care program allows you to pay a good rate and have the dealership do the oil changes and such.
      Response from the owner5 months ago
      Thanks Spencer! We will pass on your kind words to Shari. Let us know if we can do anything for you in the future!
      Gary Neumarker
      Gary Neumarker
      2 reviews
      2 months ago-
      Everyone went out of their way to make this easy.
      Response from the owner2 months ago
      We are glad to hear it Gary! Thank you for taking the time to review us.
      Ramona Stice
      Ramona Stice
      Local Guide · 21 reviews · 1 photo
      2 days ago-
      I went in thinking I had a serious problem. They checked it over and sent me on my way in 20 minutes. No more problem and no charge.
      Response from the ownera day ago
      Thank you for taking the time to tell us about your experience We are so glad to hear that we were able to take care of you and your car. Don't hesitate to call for any future car needs!
      Nora Foster
      Nora Foster
      1 review
      3 months ago-
      We just bought a Honda CRV and our salesman was Dominick Anderson.
      He was efficient, helpful and knowledgeable, We recommend him highly.
      He is an excellent employee for you.
      Respectfully, Carl and Penny. Holmes, Richfield Utah
      Response from the owner3 months ago
      Thank you for taking the time to tell us about your experience Nora. We will make sure that Dominick sees your kind comments. We greatly enjoy working with him as well. Congrats on your CR-V!
      Mckay Lindsay
      Mckay Lindsay
      1 review
      2 months ago-
      Hassle free and no pressure. Friendly and knowledgeable.
      Response from the owner2 months ago
      Thank you for the review Mckay, we really appreciate it!
      Tereza Thomas
      Tereza Thomas
      7 reviews
      7 months ago-
      We had such an amazing experience buying a vehicle from Ken Garff in Orem. We worked with Paul and he was great! We didn’t feel pressured into buying anything, they were very straight up and up front with us. They helped us entertain our …MoreWe had such an amazing experience buying a vehicle from Ken Garff in Orem. We worked with Paul and he was great! We didn’t feel pressured into buying anything, they were very straight up and up front with us. They helped us entertain our kids the whole time, bringing them treats and being silly. My kids loved it, and so did we. They really treated us like family and went above and beyond our expectations. I cannot recommend them enough! Thank you for an amazing car buying experience.
      Response from the owner7 months ago
      Tereza, congratulations on your new car! We are so glad to hear that you enjoyed working with us. We will make sure that Paul sees your kind comments. Thank you for taking the time to write this review!
      Linda Christensen
      Linda Christensen
      3 reviews
      6 months ago-
      My experience at Ken Garff Honda of Orem was stellar in every way. Working with the staff was such a pleasure. They were all friendly and knowledgeable and went beyond necessary in making sure everything was exactly as I wanted. Love the new facility in Orem!
      Response from the owner6 months ago
      Linda, thank you for telling us about your experience. We are glad you enjoyed working with us. Congratulations on your new vehicle!
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      Courtney Beck
      Courtney Beck
      8 reviews
      9 months ago-
      Kirby is the best associate to work with. Hands down. My husband and I had our car stolen and were trying to figure out how to make a new car financially work. Kirby took his time to get to know us, our needs, and work with us rather than …MoreKirby is the best associate to work with. Hands down. My husband and I had our car stolen and were trying to figure out how to make a new car financially work. Kirby took his time to get to know us, our needs, and work with us rather than just go for the sale. Andy in financing also explained everything perfectly when it came to our options. He let us know where we could put our money, but didn’t push to up-sell us like most car dealerships will. Awesome experience at Honda in Orem.
      Response from the owner9 months ago
      We are so glad to hear it, Courtney! We're so happy that Kirby was such a rock star and really listened to all of your needs, and that Andy was also so helpful without making you feel pressured. Please let us know if there's anything we can help you with in the future!
      Chris Thompson
      Chris Thompson
      1 review
      2 months ago-
      Low pressure, honest pricing, quality product, and informative sales reps=SOLD! Thank you.
      Response from the owner2 months ago
      Thank you for the glowing review Chris!
      angelo vargas
      angelo vargas
      3 reviews
      5 months ago-
      Avoid this place at all costs. The salesmen are pretty disappointing to work with. The guy I was working with was completely glued to his phone the entire time I was with him, but most of all (and the biggest reason for the 1 Star); They …MoreAvoid this place at all costs. The salesmen are pretty disappointing to work with. The guy I was working with was completely glued to his phone the entire time I was with him, but most of all (and the biggest reason for the 1 Star); They offered me an obscenely offensive number for the car I was trading in. The number they gave me was about 10 grand under auction value... and 12 grand under rough trade in value and my car is in very good condition. I never leave bad reviews on anything but I left this place genuinely pissed and feeling like I had wasted about an hour of my time. Never again
      Response from the owner5 months ago
      Angelo, we are sorry to hear about this experience with our store. We tried reaching out, but we don't have your information in our system. If you would like to go over this in more detail, please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284.
      Craig McIntier
      Craig McIntier
      11 reviews · 13 photos
      3 months ago-
      These guys were great to work with in the repair of our odyssey. They organized rides to and from work and kept us informed of the progress.
      Response from the owner3 months ago
      Craig, thank you for taking the time to tell us about your experience. We are glad that we were able to take care of you. Don't hesitate to call if you need anything in the future!
      chelsea ricks
      chelsea ricks
      Local Guide · 216 reviews · 189 photos
      9 months ago-
      We bought our accord here and they were great to work with. Top notch sales people. Their oil change service however takes a long time. It's fine if you've got nothing to do and no place to be.
      Response from the ownera year ago
      Thanks, Chelsea!
      Liz Cardwell
      Liz Cardwell
      Local Guide · 31 reviews
      3 months ago-
      I came in for a scheduled oil change and was so unlucky to get to work with Scott West, one of the service advisors. He was completely unprofessional, rude and wouldn’t even acknowledge me... all this came after I said I was using a coupon …MoreI came in for a scheduled oil change and was so unlucky to get to work with Scott West, one of the service advisors. He was completely unprofessional, rude and wouldn’t even acknowledge me... all this came after I said I was using a coupon they mailed me.... this being after he offered me the advantage package. After he realized he wasn’t making commission off me... I was irrelevant to him.. I will never come back to this location again just because of him I’m sorry He finds his job so unpleasant that he has to ruin someone’s Saturday... I’ve been going to Honda for the past 5 years.. thanks but no thanks. Not again
      Response from the owner3 months ago
      Liz, we tried to reach you at the phone number we have on file, but we were told that it was the wrong number. We would really like to speak with you about this experience. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com. Thank you!
      Evan Cox
      Evan Cox
      11 reviews
      7 months ago-
      Mechanics lie. Over everything else, this is my biggest beef with them. You can never tell if their mechanics are telling you the truth about your vehicle. Every visit I've had, they tell me something else is wrong and that what they …MoreMechanics lie. Over everything else, this is my biggest beef with them. You can never tell if their mechanics are telling you the truth about your vehicle. Every visit I've had, they tell me something else is wrong and that what they previously said was wrong is now ok (I never did any of their steps from before). This last time, they told me I needed to replace my air filters. I replaced them not even 6 months ago. On my previous visit, they said two of my brakes were wearing down while the other two were fine (which is odd since the car is only a couple years old, I bought it brand new). This time, they said all my brakes were fine. I had no brake work done at all, not even a check on them. When confronted with the information, they tried to say all sorts of garbage to defend themselves.
      They also have a driver there (one of those that takes you to work or home when you're waiting for your service) who plays with her phone while driving, changing music and who knows what else. Scary driver. The older gentleman who drives around in a Honda Odyssey is the only good driver they have (he's good). But everything else about this place is junk. Lies from sales, mechanics, and unsafe driving from certain drivers, I will be taking my business elsewhere.
      Response from the owner7 months ago
      Thank you for your feedback Evan. We appreciate honest comments that help us know where we can improve. Thanks for taking the time today to talk to us about your experience. If there is anything we can do for you in the future, let us know.
      Derrek Evans
      Derrek Evans
      3 reviews
      8 months ago-
      Great environment to buy a car! I just bought one last week and didn’t feel pressured or anything. They were able to answer all my questions and gave me an awesome deal! Highly recommend this place!
      Response from the owner8 months ago
      Derrek, thank you for taking the time to write this review. We strive to take the best care of our customers and we are so glad you enjoyed working with us!
      Corbin McCabe
      Corbin McCabe
      4 reviews
      6 months ago-
      Got a 2018 Honda Odessey for THOUSANDS less than they were offering at Stockton 12 Honda! …MoreGot a 2018 Honda Odessey for THOUSANDS less than they were offering at Stockton 12 Honda!

      Best car buying/leasing experience we have had yet.

      Mitchell was low-pressure, accommodating, and honest. Highly recommend him.

      Also their financial guy was knowledgeable, friendly and thorough.

      All aspects of our experience were positive.

      Also...largest selection of Honda Odesseys. It will blow your mind.
      Response from the owner6 months ago
      Thank you for telling us about your experience Corbin! We will make sure that Mitchell sees your kind comments. Congratulations on your new car!
      Tristin Bears
      Tristin Bears
      Local Guide · 14 reviews
      5 months ago-
      The experience was great. Our salesman Dominick Anderson was very accomadating to our needs. He respected our decisions and made buying our vehicle as painless as possible.
      Response from the owner5 months ago
      Thank you for the review Tristin! We are glad to hear that your experience went so well. Congrats on the new car!
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      Leo Ruiz
      Leo Ruiz
      Local Guide · 34 reviews · 1 photo
      4 months ago-
      My wife got a card in the mail saying thank you for purchasing this car when they didn't even put my name on it at all ... and I'm the one who bought the car... and everything in our home is Mr. And Mrs. Ruiz and I didn't feel like I had a good experience there but my wife loves the car and that's what I need to do to make her happy
      Response from the owner4 months ago
      Mr. Ruiz, we apologize for not addressing our correspondence correctly. We have changed that, so everything in the future will have both your names. You mentioned you didn't feel like you had a good experience, we would love to hear why you …MoreMr. Ruiz, we apologize for not addressing our correspondence correctly. We have changed that, so everything in the future will have both your names. You mentioned you didn't feel like you had a good experience, we would love to hear why you feel that way and learn what we can do to improve. Please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com or 801.714.2284. Congratulations on your new car!
      Scott Dunn
      Scott Dunn
      2 reviews
      3 months ago-
      I loved Paul the salesman. Great service and tood good care of us.
      Response from the owner3 months ago
      Thanks for the review Scott! We are glad you enjoyed working with Paul. We will pass on your kind words. Congrats on your new car!
      Mindie Jenson
      Mindie Jenson
      1 review
      7 months ago-
      Ryan Mayne was amazing to work with. Got a great deal, warranty was a great price! The team there did not disappoint! Thank you for the great experience, we will for sure be coming back for our next car.
      Response from the owner7 months ago
      Thanks Mindie for telling us about your experience! We will make sure that Ryan reads this review. Congratulations on your new car!
      Taylor West
      Taylor West
      3 reviews
      8 months ago-
      Had a great experience so far. Bob Scott is the best car sales person I’ve ever worked with: extremely helpful, friendly, and easy going. I hope to use him every time! …MoreHad a great experience so far. Bob Scott is the best car sales person I’ve ever worked with: extremely helpful, friendly, and easy going. I hope to use him every time!

      The dealership could work on making the paperwork process go faster. I was there for 6 hours. And my brand new Odyssey didn’t have the DVD player screen working, but they are fixing that this week.

      Overall a great experience. My reco is to ask for Bob Scott!
      Response from the owner8 months ago
      Taylor, thank you for your feedback! We will make sure that Bob hears your kind words and I will pass on your thoughts to our managers. Thanks for the recommendation!
      Joseph C
      Joseph C
      2 reviews
      2 weeks ago-
      Great customer service from Bob.
      Response from the owner2 weeks ago
      Thank you for the review! We will make sure Bob sees this.
      Andy Peterson
      Andy Peterson
      3 reviews
      9 months ago-
      From the moment we entered Ken Garff Honda, we knew we were going to have a great experience. The sales staff were personable, self-deprecating, and funny. Price and features were straight forward and explained well. Our salesman gave us a thorough demonstration of all of the interior features.
      Response from the owner9 months ago
      Thank you so much, Andy! We are so happy that our team made the process enjoyable and straightforward. Please let us know if there's anything else we can help with in the future!
      Shana Nicholls
      Shana Nicholls
      6 reviews
      6 months ago-
      Spencer was very respectful. He was very knowledgeable about the features of the car but didn’t keep me there longer than I needed to be. I will most definitely be returning to this dealership for a car.
      Response from the owner6 months ago
      Thanks Shana! We look forward to seeing you again.
      Devyn Smith
      Devyn Smith
      Local Guide · 72 reviews · 26 photos
      9 months ago-
      Ken Garff advertises “we hear you” in suggesting they listen when other dealers do not. The salesperson who helped me was friendly and seemed to care about my life but was not concerned with my wallet and was unwilling to help me look …MoreKen Garff advertises “we hear you” in suggesting they listen when other dealers do not. The salesperson who helped me was friendly and seemed to care about my life but was not concerned with my wallet and was unwilling to help me look further into options more suitable for me. I was at the store for several hours and was not offered so much as a bottle of water (which seems almost industry-standard anymore)
      Response from the owner9 months ago
      Mr. Smith, thank you for taking a moment to speak with our Brand Advocacy Manager, Carli Anderson. We never want a customer to feel like we don't prioritize their needs. As discussed, please feel free to reach out directly to her in the future when you are ready to purchase a vehicle.
      Mitchell Probst
      Mitchell Probst
      Local Guide · 51 reviews · 17 photos
      7 months ago-
      Brent was a great salesperson. Very knowledgeable and was not super pushy trying to sell us a car we didn't need. Super pleasant experience and glad we ended up here.
      Response from the owner7 months ago
      Thank you for telling us about this Mitchell. We enjoy having Brent here and we will make sure he sees your kind comments.
      David Doty
      David Doty
      4 reviews
      2 months ago-
      Professional. Quick. You can tell they care about their customers.
      Response from the owner2 months ago
      Thank you for the glowing review David. We DO care about our customers!
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      Randall Barker
      Randall Barker
      4 reviews
      5 months ago-
      I went to this dealership to buy a Honda Odyssey based on true car and a true car price recommendation. After I found a vehicle I wanted and sat down to work out the numbers they refused to honor the true car price and insisted on me paying …MoreI went to this dealership to buy a Honda Odyssey based on true car and a true car price recommendation. After I found a vehicle I wanted and sat down to work out the numbers they refused to honor the true car price and insisted on me paying a price that was $3500 more than the true car price. Needless to say I walked out and won't be back.
      Response from the owner5 months ago
      Mr. Barker, we are sorry that we were unable to drop our price to what you wanted to pay. If you have any further questions or needs, please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com.
      Kyle Larson
      Kyle Larson
      8 reviews · 1 photo
      2 months ago-
      Very straight shooting dealership. I feel comfortable with their assessments of what needs to be done.
      Response from the owner2 months ago
      Thanks Kyle!
      Jerott Argyle
      Jerott Argyle
      Local Guide · 19 reviews · 38 photos
      7 months ago-
      I was able to finagle a really good price at Stockton Honda. I called Ken Garff Honda and they beat it. I was able to work out a deal and drive off in my car in about 90 minutes.
      Response from the owner7 months ago
      Jerott, we are glad you gave us a chance and that we were able to take such good care of you. Thanks for the review and telling us about your experience!
      Laura Pirkle
      Laura Pirkle
      2 reviews
      10 months ago-
      Top notch service, professionalism, and quality cars priced right. I am a single mom who needed a car quickly after my car was totaled in an accident. The same day I walked into Ken Garff Honda I had been to 7 different dealerships, and …MoreTop notch service, professionalism, and quality cars priced right. I am a single mom who needed a car quickly after my car was totaled in an accident. The same day I walked into Ken Garff Honda I had been to 7 different dealerships, and knew as soon as I got to Ken Garff they were going to help me. Within an hour of speaking to salesman Bob Scott I had a car deal ready to close- and the process was SO easy and stress free! Bob was the best, as was finance manager Andy Moody. Truly experts and no drama- good honest people. Love my new car, thanks Ken Garff Honda!!
      Response from the owner10 months ago
      Thanks so much for your review, Laura! We're so glad that Bob and Andy were so awesome to work with!
      Stacy Bartholomew
      Stacy Bartholomew
      Local Guide · 34 reviews · 24 photos
      7 months ago-
      Purchased a car here about 10 months ago. The experience was smooth and focused. Brought my car back recently for its first oil change and the process was efficient and quick.
      Response from the owner6 months ago
      We are so glad to hear that you enjoyed working with both our sales and service departments. If you ever need anything in the future, you know who to call! :)
      Kaitlyn Ritz Loyd
      Kaitlyn Ritz Loyd
      2 reviews
      5 months ago-
      Excellent service! Russ Mann took care of us with unexpected issues with our tires. We've come to this location for 3 years, and we're sad to move away. Thank you for your help!
      Response from the owner5 months ago
      Thank you for the review Kaitlyn! We are sad that you are moving away too! Don't hesitate to call if you need anything in the future.
      Roy Alame
      Roy Alame
      Local Guide · 34 reviews
      6 months ago-
      The repair and service center spoiled me and my family. I never realized how good we had it with this service center till we moved out of state and almost got ripped off by another honda dealer on the east coast. Ken Garff Honda Service …MoreThe repair and service center spoiled me and my family. I never realized how good we had it with this service center till we moved out of state and almost got ripped off by another honda dealer on the east coast. Ken Garff Honda Service Center is by far the best shop I've ever gone to. The next best is a far distant second. You guys are awesome. We miss the crazy good prices and the 5☆ service. Thank you for saving us so much money over the years.
      Response from the owner6 months ago
      Roy, we are so glad to hear you have enjoyed working with us. We are sorry to see you go! Thank you for the glowing review, and don't hesitate to call next time you are in the area.
      Megan Atkisson
      Megan Atkisson
      1 review
      a year ago-
      The service I received at Ken Garff from George was awesome! I was going in to get some recalls fixed, change my oil, and get a new battery. They were very good at communicating with me and keeping me updated on what needed fixing, how much …MoreThe service I received at Ken Garff from George was awesome! I was going in to get some recalls fixed, change my oil, and get a new battery. They were very good at communicating with me and keeping me updated on what needed fixing, how much that would cost, and how long it would take. I was impressed with how quickly they got everything done!
      I only had one slight problem: when they sent me the prices for everything that needed to be done on my car before they started work, there were many more charges than I had expected. They had included replacing brake pads, and a few other repairs, which added $400 onto my final price. I called and they immediately explained that the additional repairs were only recommended, not necessary. It all worked out, I was just glad I checked because it saved me $400.
      As long as you pay attention to what they are doing to your car, you are set! I really loved my experience. They even gave me a free car wash :)
      Response from the ownera year ago
      Thanks for your review, Megan! We're sorry for any confusion with the estimates you received, but we're glad that our team was able to clear it up and that you didn't receive service you were not expecting! Please let us know if there is anything we can do for you in the future.
      Flyingfrench men
      Flyingfrench men
      1 review
      7 months ago-
      Worst service ever!!! Had a issue with my AC working, Took my car in to get fixed, three hours later i was told i needed an new ECM/ECU. The part was a $800 dollar part plus $150 for labor. So i went out and got another used one and return …MoreWorst service ever!!! Had a issue with my AC working, Took my car in to get fixed, three hours later i was told i needed an new ECM/ECU. The part was a $800 dollar part plus $150 for labor. So i went out and got another used one and return to see if this will fix the issue prior to buying a new one. So i shelled out the $150 for the labor and still no AC. Had to make another appointment since they didn't have anytime to continue troubleshooting since their was no notes from the first troubleshooting session(even thou i made an appointment they needed to tech to finish another job). On my way home my car completely stop work due to the connectors on my ECU where not place on correctly. After getting my car home i did some trouble shooting and found out there was no Freon in my AC system. Normally that's an easy fix but about seven months ago and I put in a brand new engine at the cost of $4000. So i brought that car back again so they can charge the AC system and see if that works. After the AC service it worked correctly. So after that they have apologize for having not trouble shooting the issue and didn't charge me for any service. Sure glad I didn't buy the new ECU. Anyway, tried to get my $150 back from the second trip and the service manager refused to give me that money back since the condition/age of the car and supposedly a weak/bad ac condenser. So my story is if you need to have any major repair needed on your car make sure you get a second opinion. They just lost my business for life. I have own one Honda or more since 1993, currently have three at home. So i will be going to their competitor in the future. Buyers beware!!

      Update: That night after returning to work to check out the car the AC is still not working and there is no Freon in the car. So what did they do? Even my Wife when she picked up the car stated it was blowing warm air. If there was a leak they would of found it while the were doing the AC system.

      Not sure what their issue with their maintenance team, sounds to me they are just an overpriced jiffy lube and all they want is to work on newer cars since i was told many time my car has many miles.

      Response from their comment: Yes you did refund my money (send a check in the mail)? Yes, you paid for the service that wasn't needed since your mechanics did not troubleshoot the system correctly and even thou you did service my AC system it still didn't work. No freon in the system means two things, one you didn't do the service or their was a leak. If a leak was present during the service your mechanic would of seen the pressure drop in the system and I would presume you would let me know about it and I would of had you fix what ever the issue was. But again poor service on your part to include customer service.
      Response from the owner7 months ago
      We are sorry that you are upset about your experience with our store. We appreciate you giving us the chance to make this up by refunding your money and paying for your most recent work. If there is anything we can do for your in the future, please reach out to our Brand Advocacy Manager, Carli Anderson.
      Brad Ammon
      Brad Ammon
      1 review
      3 months ago-
      Pretty quick in and out!
      Nice group of people!
      Response from the owner3 months ago
      Thanks for the review!
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      Jonathan Castro
      Jonathan Castro
      2 reviews
      6 months ago-
      Over Charged me $800 on my A/C replacement, AFTER I SAID I HAVE A NEW BORN KID HELP OUT ON PRICE. I got two other quotes saving me that much. Best bet is just go some where else. The salesmen suck too. I'd did business with them in the past …MoreOver Charged me $800 on my A/C replacement, AFTER I SAID I HAVE A NEW BORN KID HELP OUT ON PRICE. I got two other quotes saving me that much. Best bet is just go some where else. The salesmen suck too. I'd did business with them in the past with 3 different vehicles. That didn't mean much since they didn't care to match the same deal I got else where on a new Honda Pilot. Point Blank...they don't hear you. Go to Larry H Miller and let these bozos keep snaking.
      Response from the owner6 months ago
      Jonathan, we would like to learn more about your experience and see what we can do to help. We will be reaching out to you shortly.
      Skyler Mann
      Skyler Mann
      2 reviews
      3 months ago-
      *((It's been 2 months since my initial review and still no help from Ken Garff. Very Poor Service.))* …More*((It's been 2 months since my initial review and still no help from Ken Garff. Very Poor Service.))*

      I always thought it would be a great experience buying a new car from Ken Garff Honda of Orem, until I actually bought one. Don't get me wrong, most people I've worked with while looking at cars have been good, and it's a nice "no pressure" environment. But unfortunately the caliber of the company and all its employees doesn't match with the few good people I HAVE worked with.

      I bought a brand new Accord and have had several issues with it, and can't seem to get the help needed to get the issues fixed. My brand new Accord came with a dent in the frame, and I've tried getting appointments set up to fix it, but it isn't getting fixed. The first time my car had work done, my salesman "forgot" to let the Service department know that it needed to be fixed. So other work got done (work that I paid for, like tinting and a clear bra), but not the other work they promised to do, like the dent. I've gone in several times to have work done, after my salesman said he'd talk with the Service department to get things worked on, and each time I go, nobody in Service knows what is happening, or what work needs to be done. So my salesman seems to not care enough to help get the issues fixed. And on the one day that he said he would be there to advocate for me, he had an "emergency" and couldn't be at the office to help out.

      They say they offer "loaner" cars to those who need them while their cars are in the shop, but I basically had to fight my salesman to be able to get a "loaner" car while mine is in the shop getting fixed so I can get to work and back. He refused for awhile, saying that my car's work (getting the dent fixed that they didn't fix before selling the car) didn't meet their criteria for getting a "loaner" for the day, or even for just a few hours. After awhile he finally was able to "work it out so I could use one", but that didn't pan out since I didn't even end up leaving my car. Since nobody knew about my appointment, I just took my car and hoped to get another appointment set up in the future.

      The bluetooth in the car is one of the biggest issues that the Accord has. While listening to music on my phone, the bluetooth will disconnect, and say it can't connect to my device (my phone). That error sits on the screen for a bit, then the bluetooth connects just fine again, and the music picks up where it left off. It happens all the time, unfortunately. It happens about once every 7 minutes. Sadly it's happened enough for me to quantify the issue, which is really frustrating. I've brought this up to my salesman on several occasions, and he has simply blamed it on phone cases being "too thick", which is definitely not the case. It's not just happened with my phone, but other people who have used the car's bluetooth, and they have had the same issue with it disconnecting. And they have had no phonecases, or very thin ones. So that's another issue that my salesman/Honda just isn't working to fix, unfortunately.

      The last issue is that there is a whistling sound that is very loud when accelerating the car. It goes very high pitch the more you accelerate the car. My salesman said he would have Service check that out, but each time I've gone in, nobody in Service knows about me coming in or knows about any work needing to be done. I usually just stand there for awhile while someone goes around and talks to other people in Service, asking if anybody knows what's going on with my car, or if my salesman talked to them. But after awhile, they always give the same answer, that no salesman has talked to them, and they don't know what work to do, so it doesn't get done.

      It's been a really unfortunate and frustrating experience, especially because it's a brand new car; one that should work/be in pristine order. Honestly, I'm not sure if I'll buy from them in the future again or not. So far, from what I've experienced, I probably won't. But I guess we'll see what they do about this in the (hopefully not too distant) future...
      Response from the owner5 months ago
      Skylar, we are so sorry about the experience you have had with us. We are looking into this and someone from our store will be reaching out to you shortly.
      Samantha Rawson
      Samantha Rawson
      1 review
      10 months ago-
      I couldn't have asked for a better experience. This was the first time both me and husband shad ever bought a car and they made the whole process simple and smooth. We had been to many other dealerships but none of the compare to how we …MoreI couldn't have asked for a better experience. This was the first time both me and husband shad ever bought a car and they made the whole process simple and smooth. We had been to many other dealerships but none of the compare to how we were treated by Ryan our salesman and David in finances. They have us an amazing deal and helped us get the lowest interest rate without a cosigner. Truly an amazing experience and we will be going back there again for our next car.
      Response from the owner10 months ago
      Thank you so much, Samantha! We're so glad Ryan and David were so awesome to work with!
      Michael Moulton
      Michael Moulton
      9 reviews · 3 photos
      9 months ago-
      Kirby was very attentive and made sure to answer all of our questions. A very painless car buying experience and even follow up calls from the general manager to see how we were treated by his staff. Highly recommend!
      Response from the owner9 months ago
      Thank you so much, Michael! We are so glad to hear that Kirby and our team were all so helpful and accommodating throughout the process. Congrats on your new car!
      Mitch Oldham
      Mitch Oldham
      1 review
      6 months ago-
      I bought a car from them 7 years ago and it has been a nightmare. I bought a warranty from Honda directly and every time I went in they would try to not honor it. Most times they eventually did. However this most recent time was the final …MoreI bought a car from them 7 years ago and it has been a nightmare. I bought a warranty from Honda directly and every time I went in they would try to not honor it. Most times they eventually did. However this most recent time was the final straw. I worked with Bj and he was awful. He didn’t listed to me at all (ironic because of their slogan). In the end, he didn’t honor the warranty that I paid for. I will never buy anything from them ever again and I would tell others to avoid them at all costs. They will cause nothing but frustration.
      Response from the owner6 months ago
      Mr. Oldham, we are sorry to hear about this experience. Our Brand Advocacy Manager will be reaching out to you soon.
      Rafael Ochoa
      Rafael Ochoa
      2 reviews
      3 months ago-
      Great service, no hassle and friendly sales consultantls, especially Shawn and Andy! Didn’t feel pressured at all and didnt have to deal with sleezy sales people.
      Response from the owner3 months ago
      There's no sleezy sales people here. We are glad that you recognized that and that we were able to take care of you. Congrats on your new car!
      Heather Wakefield
      Heather Wakefield
      2 reviews
      6 months ago-
      Seriously the easiest and best car buying experience ever. And I didn’t even want to be buying a car! Go see Zach!
      Response from the owner6 months ago
      Heather, we are so glad to hear this from you. We will make sure Zach sees you kind comments. Congrats on your new car and let us know if you ever need anything else!
      J T
      J T
      2 reviews
      7 months ago-
      Outstanding service. Very thorough. My Customer Service Representative was JB. Very professional, treated us like family, and explained everything that needed to be done with my car thoroughly after my inspection. I would differently …MoreOutstanding service. Very thorough. My Customer Service Representative was JB. Very professional, treated us like family, and explained everything that needed to be done with my car thoroughly after my inspection. I would differently recommend using Ken Garff Honda of Orem for all my service needs. Ask for JB, after getting your car you leave with peace of mind.
      Response from the owner7 months ago
      Huerro, we are definitely going to make sure that JB sees your kind comments. All of our Service Advisors strive to provide the best customer care, and we are so glad that you have enjoyed working with us. Thank you so much for the review!
      Adam Howell
      Adam Howell
      Local Guide · 95 reviews · 99 photos
      5 months ago-
      Shawn was great. Taught us what we asked about, and didn't pressure us like most.
      Response from the owner5 months ago
      Thanks for the review Adam! We enjoy working with Shawn as well.
      Sachith Abayakoon
      Sachith Abayakoon
      Local Guide · 113 reviews · 33 photos
      9 months ago-
      I bought my Honda many years ago from this dealership. Kevin was the sales person that I worked with. I walked in told him what I was looking and what I am willing to pay for the specific car. He said I have one car that fits your needs and …MoreI bought my Honda many years ago from this dealership. Kevin was the sales person that I worked with. I walked in told him what I was looking and what I am willing to pay for the specific car. He said I have one car that fits your needs and its new. I took it for a drive, Kevin didn't go with me for the drive, told me go test it and let him know what I think. Little that I know Kevin was getting my paperwork ready for the next step. It was simply 2 step process. I really like the true car buying experience at Ken Garff. They listen to the customers. I recommend Ken Graff Honda
      Response from the owner9 months ago
      Thank you so much, Sachith! We are so glad that Kevin was great to work with and made the whole process easy!
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      Adam Wingate
      Adam Wingate
      1 review
      9 months ago-
      I know that buying a car can be stressful (and I hate it), but we knew what we wanted and had no issues working with the team to purchase. The place was clean and we took the whole family. It took nearly 3 hours. So if I can leave a single …MoreI know that buying a car can be stressful (and I hate it), but we knew what we wanted and had no issues working with the team to purchase. The place was clean and we took the whole family. It took nearly 3 hours. So if I can leave a single ding that would be it. The car is fantastic, the team is attentive and it moved as fast as possible.
      Response from the owner8 months ago
      Adam, we are so glad we were able to help you get the car you wanted. And we wanted to apologize for the length of time the overall process took. If there is anything else that we can do for you, please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284. Thank you!
      Dana Griffen
      Dana Griffen
      1 review
      6 months ago-
      Salesperson and finance person were friendly and helpful, but not too pushy. Spent more than I had planned, but I made the choices, so it’s my own fault.
      Response from the owner6 months ago
      Thank you for telling us about your experience! Congratulations on your new car!
      Leo Wheeler
      Leo Wheeler
      1 review
      11 months ago-
      Mark Walker was great to work with and knew his product well. There was no high pressure sales and everything was explained to our satisfaction. I would work with Mark again if the need ever arose. …MoreMark Walker was great to work with and knew his product well. There was no high pressure sales and everything was explained to our satisfaction. I would work with Mark again if the need ever arose.

      I rated it at 4 stars because of the extreme expense of the additional optional protection offered when signing papers. Calculate these expenses over the term of you loan before you agree to them. OUCH.
      Response from the owner11 months ago
      Thank you for your review, Leo! We're glad that Mark was so great to work with, but we're sorry you were unhappy with the terms of your finances. If you have any questions or would like to discuss this, please let us know. Thank you!
      Tony Young
      Tony Young
      1 review
      5 months ago-
      Phenomenal experience from KenGarff Honda Orem! Very professional, not pushy in the least, stress free, attentive to my needs, salesman Dominick and Mark went above and beyond to make sure my brand new 2018 Honda Civic LX was ready for the road!
      Response from the owner5 months ago
      We are so happy to hear about your "phenomenal experience". We really enjoy working with bot Dominick and Mark as well. Congratulations on your new vehicle!
      Jennifer Sisson
      Jennifer Sisson
      13 reviews · 6 photos
      2 months ago-
      Good, fast, friendly service in repair dept.
      Response from the owner2 months ago
      Thank you for taking the time to review us Jennifer!
      Michael T
      Michael T
      Local Guide · 12 reviews · 1 photo
      6 months ago-
      The staff at Ken Garff Honda were friendly and went above and beyond the call of duty for someone they knew wasn't going to buy a car from them. No ulterior motive when they helped me. …MoreThe staff at Ken Garff Honda were friendly and went above and beyond the call of duty for someone they knew wasn't going to buy a car from them. No ulterior motive when they helped me.

      When they found out that as an expatriate and I don't have car insurance I couldn't rent a car from them, they volunteered to drive me over to a rental car agency. Eduardo was the one that drove me, and he was positive and helpful. Unfortunately, I can't for the life of me remember the names of the other two gentlmen who went out of the way to help (curse my bad memory). They were staff at counters back by the rental office...eh, ask Eduardo?

      Anyway, just want to say I'm grateful!
      Response from the owner6 months ago
      Thank you, Michael, for taking the time to tell us about this experience. We will make sure that our employees receive some recognition. And we are so glad that you were so well taken care of.
      Luke McPherson
      Luke McPherson
      7 reviews
      4 months ago-
      Unfortunately we have a variety of issues with the service department that left me feeling like one way or another they were trying to gouge me on the price and force me into a situation where we would need to buy a new car from them. We …MoreUnfortunately we have a variety of issues with the service department that left me feeling like one way or another they were trying to gouge me on the price and force me into a situation where we would need to buy a new car from them. We had a middle row seat-belt lock up on my wife’s 2006 Honda Pilot. I started taking the rear panel apart to see if I could fix it myself. In the process of doing some online research for the repair, I realized that the seat-belt was covered by a life-time warranty so we decided to take it in to have it fixed. That’s where the issues started.
      1. First they told me that because I had opened up the compartment, it was considered “tampered with” so it was no longer covered by the warranty. I figured that I would let that slide as “my mistake” for not looking into the warranty info first.
      2. After they did a diagnostic they called my wife and told her that it would be $350 to fix the seat-belt. We told them “no thank you” and that we’d get it done elsewhere. But later when we picked up the car they gave us a printed estimate with the various repairs that they felt needed to be fixed. I reviewed the printed estimate that night and the seat belt repair was $219, not $350. I called them to ask why we were told $350 and they looked through everything and couldn’t come up with a reason.
      3. Also, when my wife went to pick up the car, they asked if we wanted to trade it in. I was grumpy about not covering the seatbelt with the warranty and by telling us it would be $350 to fix it, so I said that I didn’t feel like doing business with them. So then they asked if we’d consider an offer from one of the service technicians. They then came out with a huge list items that they said needed to be fixed, and said they’d give us $300 for the car, which is basically just a salvage value. The car runs fine and we’ve had very few issues with it over the years.
      4. After finally getting everything figured out with the correct price ($219) for the seatbelt repair, I decided to go ahead and take it back in for the repair. I left a Ziploc bag in the car with all of the screws that I had taken out of the back panel in the car so that they could put them back in after they finished the repair. We even had another mechanic shop offer to do it for us for free. The Honda service department replaced the seatbelt, but didn’t put a single screw for the panel back in. That’s just lazy!
      Response from the owner4 months ago
      Luke, we are sorry to hear about this experience. Would love to speak with you about your visit, unfortunately we don't have your name in our system. Would you mind reaching out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com ?
      Lauren Brooksby
      Lauren Brooksby
      2 reviews
      8 months ago-
      Update: Honda cut me a deal to fix the head gasket which has been done for about 8 months now and hasn't given me any problems. I appreciate their willingness to work with me on making things right. Additionally I had a small problem today …MoreUpdate: Honda cut me a deal to fix the head gasket which has been done for about 8 months now and hasn't given me any problems. I appreciate their willingness to work with me on making things right. Additionally I had a small problem today and was able to go in and was helped by Kyler in the shop who was able to do what I'd been trying to do for six hours, in about 15 minutes. And he didn't charge me. Honda has made things right with me as far as I am concerned.

      Told me nothing was wrong with my car when it was overheating. They said they checked the head gasket and it was fine. So I spent $600 on other repairs to fix the overheating and turns out it was the head gasket all along. It will take thousands to fix that on top of the $600 I've already spent. Thanks for nothing.
      Response from the ownera year ago
      Lauren, we're so sorry this situation has been so frustrating--our assistant service manager will be reaching out to you about this as soon as he can. Thank you.
      Josh Rasmussen
      Josh Rasmussen
      3 reviews
      2 months ago-
      Enjoyed working with Paul. Thanks!
      Response from the owner2 months ago
      Thanks Josh! We really enjoy working with Paul too. Congrats on your new car!
      Ron Peck
      Ron Peck
      2 reviews
      5 months ago-
      Things worked out pretty good. Lots longer then anticipated.
      Response from the owner5 months ago
      Thank you for the review Ron. We are sorry for how long your visit took. If there is anything else about your experience that you would like to discuss with us, please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com.
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      B L
      B L
      5 reviews
      10 months ago-
      We had been searching for a Honda Odyssey for a long time and we’re so excited to find the perfect one for us. However the sales guy was super rude. We would have gone somewhere else but wanted the car so bad we just kept going. We …MoreWe had been searching for a Honda Odyssey for a long time and we’re so excited to find the perfect one for us. However the sales guy was super rude. We would have gone somewhere else but wanted the car so bad we just kept going. We purchased it and after detailing it came back with a dark rock chip dead center in the windshield. The guy denied knowledge of it and had me come in. Only to have some sketchy guy fill it who was also super rude. When I called to complain he told me it was always there. Even during the test drive so now all of the sudden he was aware of it???? They told me they’d pay for half of a new windshiled but that’s still more money out of our pockets for something THEY did. Never again Ken Garff. Pure sketchy!!!! No they do not “hear you” their customers. Beware!!!!
      Response from the owner10 months ago
      We’re so sorry you have been frustrated with the rock chip, and we understand that our team was able to fix that chip free of charge and is willing to help replace the windshield. If you have any questions, please contact us. Thank you!
      Skyler Kent
      Skyler Kent
      1 review
      7 months ago-
      Great experience at Ken Garff. JJ, the GM was really great at corresponding with me, since I live out-of-state. I showed up and the vehicle was already completely ready to go. He kept his word on what we had discussed and did everything he …MoreGreat experience at Ken Garff. JJ, the GM was really great at corresponding with me, since I live out-of-state. I showed up and the vehicle was already completely ready to go. He kept his word on what we had discussed and did everything he could to make it as smooth of a process as possible. He hooked me up with Cornel who did a great job finalizing everything for me. I actually went and purchased another vehicle at a different dealership with my aunt immediately after leaving Ken Garff, and I have to say that it was a night and day different experience. It took 7 hours longer, it was all games, manipulation, dishonesty, and stressful. It made me really appreciate my experience with Ken Garff. If anyone asks me what to buy and where to buy it, I’d say “A Honda at Ken Garff in Orem.” I will most definitely be buying my next Accord here in 15 years, when my new one gets handed down to another family member.
      Response from the owner6 months ago
      Skyler, we are SO glad to hear about your great experience with us. Thank you for taking the time to tell us about it on here. We look forward to working with you again in 15 years. :) Congratulations on your new car!
      Dallin Brown
      Dallin Brown
      2 reviews
      9 months ago-
      DO NOT use Honda Service Orem!!!! DISHONEST AND OVER-PRICED. HORRIBLE experience with service department (specifically Brandon), multiple times. The first bad experience I had was because of the ridiculous price they quoted me for a …MoreDO NOT use Honda Service Orem!!!! DISHONEST AND OVER-PRICED. HORRIBLE experience with service department (specifically Brandon), multiple times. The first bad experience I had was because of the ridiculous price they quoted me for a repair. I called around to get price quotes (with price breakdowns). When comparing labor prices, I discovered that Honda was charging OVER 3 times the amount for LABOR, than any other shop in the area for the exact same job. To make things worse, they also marked up the after-market parts by over 200%. I understand that the Honda parts would be nicer and cost more, but when comparing one after-market part to another, they should be in the same ball park, not well over twice as much. (all this happened one year ago).

      Fast forward to now (Feb 2018), the same part that was replaced a year ago went bad again; needs to be replaced, no big deal. I went in to Honda and Brandon (the service manager), told me that the parts were not under warranty because I did not use the Honda part (I used after-market parts). Brandon wanted to charge me over $600 to replace the part (around 300 for the Honda part and about 300 for labor) After talking to some other mechanics in the area, I found out that the parts ARE under warranty. Brandon literally LIED to my face. On top of it, every single shop I called quoted me under 110 for labor; once again, Brandon marking up the labor cost by 3x.

      If you want to pay three times as much as you should, go to Honda. If not, go ANYWHERE else.
      Response from the owner9 months ago
      Dallin, we are so sorry for the frustrating time you've had getting this part replaced. We would really like to discuss this further with you, so we'll be reaching out shortly to talk about it. Thank you for letting us know.
      Jan Melara
      Jan Melara
      3 reviews
      8 months ago-
      My husband and I had more than exceptional service purchasing a vehicle from this location. They are all honest and hardworking individuals who really they care for your business. Ryan Paravan was our salesman and he was awesome and super …MoreMy husband and I had more than exceptional service purchasing a vehicle from this location. They are all honest and hardworking individuals who really they care for your business. Ryan Paravan was our salesman and he was awesome and super friendly. Colton Maxwell in finance also showed honesty and integrity and we will be repeat customers even though they are a drive from us.
      Response from the owner8 months ago
      Jan, we are so glad you enjoyed working with us. We love Ryan and Colton as well! We will make sure they see your kind comments.
      Karen Rambow
      Karen Rambow
      2 reviews
      6 months ago-
      We called around everywhere. Mitch and JJ are the best. Couldn't have done it without them!
      Response from the owner6 months ago
      Congratulations on your new car Karen! We will make sure that Mitch and JJ see your kind comments. Thank you!
      joseph
      joseph
      1 review
      9 months ago-
      Mark Walker was my sales person. From start to finish he was professional and straight with me at a time of stress for my family. We had totaled our 2015 civic and my wife had just come home from the hospital. We need a new car to replace the other. Mark and all the other people we worked with were extremely helpful. Thank you
      Response from the owner9 months ago
      Joseph, we are so glad to hear that you enjoyed your experience with us. We hope you enjoy your new Civic even more than your old one. Thank you for letting us know about your experience!
      Cyndi Krebs
      Cyndi Krebs
      3 reviews
      4 months ago-
      My salesmen were wonderful. No pressure, just answered questions and met my needs.
      Response from the owner4 months ago
      Cyndi, we are so glad to hear that you enjoyed working with us! Thank you for the review. Don't hesitate to let us know if you have any questions or needs in the future.
      Marci Nielsen
      Marci Nielsen
      Local Guide · 14 reviews · 19 photos
      4 months ago-
      We have never had a better experience buying a car, and we have owned a LOT of cars! We will definitely be returning for our future car needs!
      Response from the owner4 months ago
      We are so glad to hear that you enjoyed your experience with us! Let us know if there is anything at all that we can help with in the future. Congrats on your new vehicle!
      Katie Hotard
      Katie Hotard
      7 reviews
      9 months ago-
      Mark was really a really good sales person! They matched a lower price from a different dealership. Good perks to going with them like their extra roadside assistance.
      Response from the owner8 months ago
      Katie, we are so glad you enjoyed working with us and that we were able to get you the car you wanted for a good price. We love providing roadside assistance for our customers, although we hope you never have to use it.
      Shaun Oldroyd
      Shaun Oldroyd
      4 reviews
      a year ago-
      Very pleased with the service I received today with my new purchase. There was no pressure and I felt like they were just focused on making sure all my needs were met and getting me into something I would love. I would recommend Ken Garff …MoreVery pleased with the service I received today with my new purchase. There was no pressure and I felt like they were just focused on making sure all my needs were met and getting me into something I would love. I would recommend Ken Garff Honda to anyone! Lena was my sales rep I worked with an she was amazing and very professional!! Thanks to everyone involved, u guys made my buying experience easy
      Response from the ownera year ago
      Thanks, Shaun! We're so glad that Lena and our team were so great to work with and that they really listened and found a car that fit your needs. Please let us know if there's anything else we can help you with!
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      Tyler Roberts
      Tyler Roberts
      7 reviews
      a month ago-
      Great people good cars
      Response from the ownera month ago
      Thanks for taking the time to review us Tyler!
      Justin Garner
      Justin Garner
      Local Guide · 10 reviews
      5 months ago-
      Lena was great and helped me with all of my questions. She didn't pressure any decisions and was patient.
      Response from the owner5 months ago
      Thank you for telling us about your experience Justin. Lena is great and we are glad to hear she took good care of you. Let us know if you need anything in the future!
      David Stone
      David Stone
      Local Guide · 114 reviews · 3,146 photos
      5 months ago-
      Had my car break down when I was in from out of town. The lady I worked with in the service department was very patient and understanding.
      Response from the owner5 months ago
      We're so glad our service team was able to help you get your car back on the road, David!
      Aye Myat Andersen
      Aye Myat Andersen
      Local Guide · 25 reviews · 6 photos
      2 weeks ago-
      An emission check shouldn't take 45 minutes
      Response from the ownera week ago
      We apologize for the wait on your vehicle service. We try to do things as quickly and efficiently as possible, but sometimes there are unfortunate delays. We appreciate your patience and willing to work with us.
      Jason Beutler
      Jason Beutler
      1 review
      11 months ago-
      Great car buying experience. Sales staff was easy to work with and very helpful. I was able negotiate a fair price on a new Ridgeline and finish up the entire sales and financing process in a couple of hours.
      Response from the owner11 months ago
      Thank you, Jason!
      Sherry Holweg
      Sherry Holweg
      Local Guide · 13 reviews
      3 weeks ago-
      They treat us well
      Response from the owner3 weeks ago
      Thank you for taking the time to review us!
      Christine Cottle
      Christine Cottle
      3 reviews
      10 months ago-
      They were awesome! After weeks of hard car shopping, I found one here that I wanted and they took care of all my questions and even helped by fixing/taking care of all the little things including putting new batteries in my keys. Thank you!
      Response from the owner9 months ago
      Thank you, Christine! We are so glad that our team was able to help you out! Please let us know if you have any other questions!
      Nikki Huntington
      Nikki Huntington
      3 reviews
      a year ago-
      Loved my experience with Cornel at Ken Garff! Awesome to work with, didn’t push didn’t shove to make a deal. He stayed later after closing to make sure we were taken care of. We were treated very well!! PS they have really good hot chocolate too! :)
      Response from the ownera year ago
      Thanks, Nikki!
      Tiffany Davis
      Tiffany Davis
      10 reviews
      6 months ago-
      Salesman was very rude, and impatient. Even though I was the one buying the car, he would only talk to my Dad and wouldn't answer my questions. He would only answer my Dad's. I recommend going somewhere else to purchase/look for a car.
      Response from the owner5 months ago
      Tiffany, we are sorry to hear about this experience. We never want our customers to feel undervalued or ignored. Unfortunately we can't find your info in our system. Would you mind calling our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 so we can discuss this further?
      Craig Huff
      Craig Huff
      1 review
      6 months ago-
      Fantastic experience. They treated us great and it was an easy process
      Response from the owner6 months ago
      Craig, we are so glad to hear you had a fantastic experience! Thank you for taking the time to tell us about it.
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      Anders S
      Anders S
      27 reviews · 1 photo
      4 months ago-
      Friendly, helpful service advisor. Car was repaired first time in.
      Response from the owner4 months ago
      Thanks for taking the time to review us. We are glad to hear you were well taken cared of.
      Benjamin Dickey
      Benjamin Dickey
      Local Guide · 83 reviews · 1 photo
      5 months ago-
      Hooked me up a couple times with great service
      Response from the owner5 months ago
      Thanks for the review Benjamin! We are glad you have enjoyed working with us.
      Brent Meredith
      Brent Meredith
      1 review
      8 months ago-
      Sales guy was arrogant... offered a price on a car and he wouldn’t even take it back to his boss to start the process of dealing. Went to Larry H Miller in SLC and they took the offer I originally made at Ken Garff. Highly recommend Larry H. miller
      Response from the owner8 months ago
      Brent, we are sorry that we weren't able to meet the price you wanted on that car. We have certain price ranges we have to stay within. But we are glad that you found the car you wanted at the price you wanted. Please let us know if there is anything we can do for you in the future.
      Stefan Gardner
      Stefan Gardner
      2 reviews
      10 months ago-
      Mitchell was incredibly helpful and friendly! no pressure and I walked away with a great deal on the car I love! Great dealership to work with!
      Response from the owner9 months ago
      Thank you so much Stefan, we're glad to hear it!
      shawn vincent
      shawn vincent
      2 reviews
      11 months ago-
      Awesome buying experience! Cornell and Mike S. took exceptional care of us through the whole process despite the late hour. Would definitely make the drive to Utah County to deal with them again.
      Response from the owner11 months ago
      Thanks so much, Shawn!
      MadWhit Cap
      MadWhit Cap
      1 review
      4 months ago-
      Everyone was so nice and it was a great deal on the car
      Response from the owner3 months ago
      We are glad we were able to hook you up with the car you wanted. Thanks for taking the time to review us!
      Wade Ellis
      Wade Ellis
      3 reviews
      a month ago-
      They took took over an hour just to get me a spare key.
      Response from the ownera month ago
      Wade, we want to apologize for the extra wait time on your spare key. We appreciate you choosing to work with us and we try to not take up too much of our customer's time, but we aren't always perfect at this. We appreciate your patience …MoreWade, we want to apologize for the extra wait time on your spare key. We appreciate you choosing to work with us and we try to not take up too much of our customer's time, but we aren't always perfect at this. We appreciate your patience with us. If there is anything we can do for you, please contact our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com.
      Dustan Kraus
      Dustan Kraus
      Local Guide · 30 reviews
      a year ago-
      I got my passenger airbag replaced here and manual transmission fluid changed. It was a great experience. They provided a shuttle service since I didn't have my car for the day, and they were done sooner than they predicted. Also, the cost …MoreI got my passenger airbag replaced here and manual transmission fluid changed. It was a great experience. They provided a shuttle service since I didn't have my car for the day, and they were done sooner than they predicted. Also, the cost of the transmission fluid change ended up being cheaper than they quoted (and cheaper than anyone else I could find for the same job). Overall, just a great experience.
      Response from the ownera year ago
      We're so happy that your experience with our service team was such a positive experience, Dustan! Glad that our team could get you back on the road for a fair price :)
      Brodie Bevans
      Brodie Bevans
      Local Guide · 58 reviews · 5 photos
      11 months ago-
      The place was clean and very organized. The staff was pleasant, a little condescending. When customer service is what you sell, it may be wise to train your staff on courtesy and respect. After all we all have to buy our first car from a dealer sometime. Overall, not a bad place to visit.
      Response from the owner11 months ago
      Brodie, congratulations on your car! We’re sorry if you felt any disrespect at all while you were, and we’d really like to discuss this with you and apologize. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you!
      Jasmine Turner
      Jasmine Turner
      1 review
      9 months ago-
      Fast service! Prompt responses to my questions. Fair trade in value.
      Response from the owner9 months ago
      Thank you Jasmine! We are so glad you enjoyed working with us.
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      Jessica Macedo
      Jessica Macedo
      Local Guide · 46 reviews · 20 photos
      3 months ago-
      Service center is very helpful.
      Response from the owner3 months ago
      We are glad to hear that you enjoyed working with us. Thanks for the review!
      Charles Polidori
      Charles Polidori
      5 reviews
      a year ago-
      I called the Ken Garff Honda dealership before coming in and talked to a salesman named Parker. He gave me a lease price and I was very specific with my questions. I asked for a monthly payment for a lease and I was told $139 per month with …MoreI called the Ken Garff Honda dealership before coming in and talked to a salesman named Parker. He gave me a lease price and I was very specific with my questions. I asked for a monthly payment for a lease and I was told $139 per month with $2400 down. I asked if that was plus tax and he replied yes.
      I also asked how many miles the lease was and he said it was12000 per year. I also asked him if he had different colors to choose from and he replied, we have them all.
      I explained I was in from out of town and I was helping my daughter buy a car. I also was clear that I did not have time to waste and to please be forthcoming and that I wanted to make extra sure that he was fair with me. When we went the next day, things couldn't have been further from the truth. He only had 1 color to choose from and the the price was not even close to what he had promised me on the phone.
      When I asked what happened to the $139 price, he said that it was “too tricky to get there". I asked him what that meant and he said that he had made a mistake and the $2400 did not include the deposit which still didn’t even make sense because that was only $139 more.
      Please don't fall into the same trap as I did and don't let them sell you a car for more than promised.
      I walked out and I will find an honest place to do business. I understand that they have to make money but you don't have to be dishonest to do so.
      Response from the ownera year ago
      Charles, we're sorry for any miscommunication and frustration, and we'd really like to apologize and find a vehicle that is in the right price range for you and your daughter. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you!
      Madison Kiel
      Madison Kiel
      2 reviews
      6 months ago-
      I’m pretty unimpressed with this dealership and the salesperson i worked with specifically... For about 3 weeks I had been waiting to here back from Mikayla, the sales person i had talked with a few times, about a car I had clearly stated I …MoreI’m pretty unimpressed with this dealership and the salesperson i worked with specifically... For about 3 weeks I had been waiting to here back from Mikayla, the sales person i had talked with a few times, about a car I had clearly stated I was VERY interested in. Then on week 4 I reached out again and got in touch with the same salesperson through the online chat, told her about a different car I had been looking at and told her I wanted to test drive it because I was ready to buy. I gave her my number, asked her to call me and never heard from her until after I called HER extension to schedule a test drive. The next day she called me back after another dealership (Ken Garff Chevrolet in AF) reached out to me when i started looking on their website. I told her I found something else and she said “ok thank you. i’ll note that.” and then that was it. I understand car salesmen are busy, but I had made it very clear that i was ready to buy and I was interested in a few different vehicles and yet no one would contact me or work with me at all. I was able to buy a car i NEEDED all within a day at Ken Garff Chevrolet in AF. So maybe teach your salespeople how to better treat the customers who are obviously ready to buy.
      Response from the owner6 months ago
      Madison, thank you for taking the time to tell us about your experience. We obviously can't improve unless we know what needs to be improved. We want to apologize for the run around you experienced on our end, but we are happy to hear that …MoreMadison, thank you for taking the time to tell us about your experience. We obviously can't improve unless we know what needs to be improved. We want to apologize for the run around you experienced on our end, but we are happy to hear that you found the car you needed. If you have any questions or need anything in the future, please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com. Thank you.
      Caleb Scoville
      Caleb Scoville
      Local Guide · 136 reviews · 112 photos
      9 months ago-
      Great service and great experience. You pay a little extra because they're very professional and they do a great job.
      Response from the owner9 months ago
      Thank you for your review, Caleb! We're glad our team has been so helpful and great to work with.
      erik Newren
      erik Newren
      1 review
      a year ago-
      My fiancé and I worked with Sales agent Lena. She was great to work with and made sure she did everything she could to get us the best deal on a car as well as the best monthly rate. She took good care of us and showed us multiple …MoreMy fiancé and I worked with Sales agent Lena. She was great to work with and made sure she did everything she could to get us the best deal on a car as well as the best monthly rate. She took good care of us and showed us multiple vehicles so that we could weigh our options. She made sure to inform us of what was happening every step of the way and went above and beyond in teaching us how to use our new car’s features.

      Lena came in after she had been running errands for her children just to make sure we were helped fully and because we requested we keep working with her on finding us a car.

      And to top it off she made sure to call us the next day to make sure we were fully satisfied with our new car as well as to take the time to ask how everything was going and to let us know that if we ever needed anything we could give her a call.

      Thanks for everything Lena and thanks to Ken Garff Honda in Orem for making our car shopping experience a great one!
      Response from the ownera year ago
      Thanks so much for your nice review, Erik! We are so glad that Lena was such a rock star and really went above and beyond for you and your fiancé. Please let us know if there's ever anything else we can help you with!
      Ray Ivins
      Ray Ivins
      3 reviews
      11 months ago-
      I wanted to thank Randy of Ken Garff Honda for daring my wife to go to Stockton 12 Honda in Sandy. The staff at Ken Garff was unfriendly and overpriced. Save yourself time and money by going to a professional Honda dealer at Stockton 12 …MoreI wanted to thank Randy of Ken Garff Honda for daring my wife to go to Stockton 12 Honda in Sandy. The staff at Ken Garff was unfriendly and overpriced. Save yourself time and money by going to a professional Honda dealer at Stockton 12 from the start. Even the staff at Ken Garff knows the best deals on Hondas are at Stockton 12. Thanks Randy, I was able to get my Odyssey for less money from a truly professional at Stockton 12.
      Response from the owner11 months ago
      Ray, we're so sorry that you were not impressed with the service you received here, and we'd really like to apologize-we'll be reaching out shortly. Thank you!
      laurie elkins
      laurie elkins
      1 review
      7 months ago-
      We have been well served. Excellent this time with Brandon as well a each and every time
      Response from the owner7 months ago
      Thanks Laurie! We appreciate your comments.
      me notyu
      me notyu
      7 reviews
      9 months ago-
      It's a car dealership so treat them like one. They will pretend to be your friend but they are not. They only care about your money. Consider everything they tell you to be a scam(all dealerships are like this) and you should be fine. Read …MoreIt's a car dealership so treat them like one. They will pretend to be your friend but they are not. They only care about your money. Consider everything they tell you to be a scam(all dealerships are like this) and you should be fine. Read the cost breakdown and if you see something you were not expecting then walk out. The salesman will chase you down and at this point you can demand an even better deal from him for him wasting your time. Never let them get away with such tactics. You are buying a car, not a friend.
      Response from the owner9 months ago
      Hi! Thanks for your review. We would love to have a chance to discuss all of this with you--please contact us at carlia@kengarff.com or 801-714-2284. Thanks!
      Kiya Hall
      Kiya Hall
      6 reviews
      a year ago-
      I wrote a poor review for this company a few years ago and they contacted me and made me remove it by holding a refund that was due to me hostage. If you do choose to do business with them, which I highly discourage, please do three things. …MoreI wrote a poor review for this company a few years ago and they contacted me and made me remove it by holding a refund that was due to me hostage. If you do choose to do business with them, which I highly discourage, please do three things. First, before you sign the final papers CHECK THE LENGTH OF YOUR LOAN. I was quoted an estimate for my monthly payment while working with a salesman who then sent me to the finance department. At that point I was given the official monthly payment which was close to the original quoted price. However, the life of my loan had been nearly doubled! The price was so similar because they had added on an insurance that only makes sense if you are buying a brand new car, and I was buying used. Second, immediately have your car CHECKED BY AN INDEPENDENT MECHANIC. I was sold a car that did not pass safety and emissions because the ball joints were bad. My understanding is that it is illegal for a dealer to sell a car that cannot pass safety and emissions. They sold the car to me because it passed S&E with their in-house mechanics, but those mechanics did shoddy work. Everything about my experience was horrid right done to them accusing me of having forged a signature so that they could get out of doing work that they had agreed to do while negotiating the price of the vehicle. Thus, as my third tip, GET EVERYTHING IN A FORMAL CONTRACT. Don't trust anything they say - even if it's written down by hand with their signature on it - get it typed and legally binding.
      Response from the ownera year ago
      We want to ensure that all of our customers have a good experience, but we can't find you in our database. Would you please reach out to our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284 so we can get to the bottom of this? It might be possible you are reviewing the wrong dealership. Thanks!
      Eddie Rose
      Eddie Rose
      Local Guide · 339 reviews · 3,240 photos
      a year ago-
      I had a recall to take care of. The customer service department was friendly and professional. I left my car and the dealership shuttle took me to my office while they did the repair, and then picked me back up at the end of the day. The …MoreI had a recall to take care of. The customer service department was friendly and professional. I left my car and the dealership shuttle took me to my office while they did the repair, and then picked me back up at the end of the day. The service department did a complimentary inspection and provided a detailed list of the results which was in line with what I was expecting. They give their customers free Wiggy Wash cards at every visit.
      Response from the ownera year ago
      We're so glad to hear it, Edmund! Please let us know if there's anything we can help with in the future!
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      Tyson Currie
      Tyson Currie
      1 review
      a year ago-
      It was one of the absolute best experiences I’ve had purchasing a vehicle! Brent Packer is one hell of a sales man, very honest and straight forward in general just a great guy to deal with. I will indefinitely be a repeat customer do to that experience
      Response from the ownera year ago
      We're so glad to hear that Brent has been so great to work with, Tyson! Thanks so much for letting us know. Please let us know if there's ever anything else we can help you with!
      Miguel Andrés Vivas Pineda
      Miguel Andrés Vivas Pineda
      Local Guide · 16 reviews · 4 photos
      5 months ago-
      All the people is really nice , they take care of you
      Response from the owner5 months ago
      Thank you for the review Miguel! We are glad you enjoyed working with us.
      Becky Snider
      Becky Snider
      Local Guide · 24 reviews · 2 photos
      2 months ago-
      Had to bring in my car to have a tire fixed. Always like the way they treat me.
      Response from the owner2 months ago
      Thank you for taking the time to review us Becky!
      Carolyn Pennington
      Carolyn Pennington
      1 review
      10 months ago-
      People were friendly. Eventually manager went out of his way to help me w basic needs since we ran into issues. -Which I greatly appreciated. Promises were made & not kept. I love Hondas but I’ll only buy from owners in the future,used, bc my lease & experience were totally not worth it.
      Response from the owner10 months ago
      Carolyn, we’re glad that our team was able to help you with the issues that arose during your lease, but we apologize that overall you were disappointed with your experience here. We'd really like to help resolve these issues--please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you.
      Daniel Nelson
      Daniel Nelson
      1 review
      a year ago-
      The staff seemed courteous and friendly. However, when I brought my vehicle in for service, I asked them for the recommended service and I asked them to simply change out my cabin light that burnt out. They did an oil change and changed my …MoreThe staff seemed courteous and friendly. However, when I brought my vehicle in for service, I asked them for the recommended service and I asked them to simply change out my cabin light that burnt out. They did an oil change and changed my air filter. However, they did not change the cabin light. Furthermore, my vehicle has been leaking oil and after driving the vehicle, it smells hot…two signs that something is clearly wrong. When I mentioned this to my advisor, he commented to me that the technician reviewed my vehicle with the checklist and my vehicle passed. Upon picking up my car, I paid for the services they did and inquired about the oil leak and the smell again. I took the advisor out to my vehicle and showed him the leak and the issue. He noticed the leak and said they could definitely look at that and take care of it if I scheduled an appointment. The thing is, I did schedule an appointment and the technician that looked at my vehicle and gave it a passing grade did not do his job, and nobody seemed to care. If the technician did not truly review the car when he reviewed the checklist, what else did he skip? What else did he not care about? And why was my car not properly fixed when I mentioned it more than once? Why would I need to make another appointment and come back a second time when I did make an appointment and they did not do their job the first time? I feel they seem friendly, but they don’t care about vehicle maintenance or a patron’s time. After reviewing my checklist regarding quality and car care, this dealership received a grade of an F-. If I was not taken care right the first time, why would I schedule an appointment to be mistreated a second time and pay them for it? And oh yea…when I asked about my cabin light…nothing…maybe I need an appointment for that too.
      Response from the ownera year ago
      Daniel – we are so sorry to hear about your experiences with our Service Department. We strive to offer our customers an unmatched experience across all of our departments, and we are deeply sorry if we did not meet your expectations. …MoreDaniel – we are so sorry to hear about your experiences with our Service Department. We strive to offer our customers an unmatched experience across all of our departments, and we are deeply sorry if we did not meet your expectations. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284, so we can talk about what happened and apologize. Thank you!
      Meriah Otterstrom
      Meriah Otterstrom
      3 reviews
      a year ago-
      My husband and I went here a couple of times, scoping out the exact car we wanted. Each time, someone was there to assist us and to be friendly and helpful. Yesterday, Kirby was the salesperson, and he was able to confidently and kindly …MoreMy husband and I went here a couple of times, scoping out the exact car we wanted. Each time, someone was there to assist us and to be friendly and helpful. Yesterday, Kirby was the salesperson, and he was able to confidently and kindly show us our options. He helped us through the tedious car buying process with ease, and helped us to get a great deal. We are very satisfied with our experience and would recommend.
      Response from the ownera year ago
      Thank you, Meriah! We're so glad to hear that Kirby was such a big help--congratulations on the new car!
      Todd Nuttall
      Todd Nuttall
      1 review
      8 months ago-
      Very good experience, didn’t feel pressure any pressure at all. Would recommend them to anybody. Charlie and Colton we’re phenomenal to work with.
      Response from the owner8 months ago
      Todd, we are so glad to hear that Charlie and Colton took good care of you. We will make sure they see your kind comments. Thank you for telling us about it!
      Brett Carter
      Brett Carter
      2 reviews
      8 months ago-
      Great experience picking up our new Honda. Kirby was very professional, knowelegable, and personable.
      Response from the owner8 months ago
      Thank you Brett! We will make sure Kirby sees your kind comments.
      Scott Thomas
      Scott Thomas
      3 reviews
      10 months ago-
      My salesman Ryan Paravan and Mike Zanger were wonderful to work with. The value and service are “top notch”. I couldn’t be happier!
      My New Accord Sport is terrific.
      Response from the owner9 months ago
      Congrats on your new Accord Sport, Scott! We are so happy that Ryan and Mike were so great to work with!
      Russ Mann
      Russ Mann
      Local Guide · 38 reviews · 12 photos
      6 months ago-
      Awesome service department! Awesome sales experience
      Response from the owner6 months ago
      Thanks so much for the review Russ!
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      Kita Huber
      Kita Huber
      1 review
      9 months ago-
      These guys were amazing! They were able to answer my questions and were able to get me into something that met with my budget.
      Response from the owner9 months ago
      Thanks for your review, Kita! We're so glad our team was so helpful and found you a great deal!
      Ken C
      Ken C
      Local Guide · 35 reviews · 413 photos
      a year ago-
      Good service. My first time around was less than pleasant and after giving my feedback, the dealership wanted to do right by me and give them a second chance. I went back in for the same issue and had a much better experience. It could be …MoreGood service. My first time around was less than pleasant and after giving my feedback, the dealership wanted to do right by me and give them a second chance. I went back in for the same issue and had a much better experience. It could be that the receptionist I had such a hard time with wasn't working that day, or maybe things were changed for the better. Either way, they did what they said they would do. Glad I gave them a second chance.
      Response from the ownera year ago
      Thanks so much for your update, Ken! We are very glad to hear that our team really made up for your first experience. Please let us know if there is any other way we can help in the future!
      Andrew Oldroyd
      Andrew Oldroyd
      1 review
      11 months ago-
      Bought a Pilot in March of 2017. Was promised some accessories at cost but then on the paperwork they were at MSRP. Was told it was too late to change but that they would make it up to me with some gas fill ups which never happened. I was …MoreBought a Pilot in March of 2017. Was promised some accessories at cost but then on the paperwork they were at MSRP. Was told it was too late to change but that they would make it up to me with some gas fill ups which never happened. I was pretty disappointed since I didn’t get a great deal in the first place. Not a bad place but I’ll buy elsewhere next time.
      Kitty Bair
      Kitty Bair
      Local Guide · 41 reviews · 3 photos
      6 days ago-
      Love my Honda from Ken Garff Honda.
      Response from the ownera year ago
      Thank you, Kitty!
      Vanessa Anderson-Velasquez
      Vanessa Anderson-Velasquez
      1 review
      9 months ago-
      I enjoyed working with staff at Ken Garf. Mark was very helpful and answered all our questions. We are very happy with our purchase.
      Response from the owner9 months ago
      Vanessa, thank you for taking the time to tell us about your experience. We hope you enjoy your new TLX!
      Michael Hansen
      Michael Hansen
      25 reviews
      11 months ago-
      Go see Brent. Super straight forward. Most honest car salesman I have met so far. Only downfall is that he is a Lakers fan.
      Response from the owner11 months ago
      Thank you, Michael! It's great to hear you had a 5-star experience working with Brent, despite your differences ;)! Please let us know if there is anything else we can do to assist you.
      Doug Gardner
      Doug Gardner
      1 review
      11 months ago-
      Great sales and finance people. Very quick and professional. Great price on the car I purchased Definitely would by another car from them.
      Response from the owner11 months ago
      Thank you, Doug!
      Tyler Pitts
      Tyler Pitts
      2 reviews
      9 months ago-
      Cornel was awesome! He helped us find the right vehicle for us and even stayed late to show us how to use all the features.
      Response from the owner9 months ago
      Thanks for your review, Tyler! We're so glad Cornel was so helpful--congrats on your vehicle!
      Drew Briney
      Drew Briney
      3 reviews
      7 months ago-
      Positive: I love my car and I appreciated their willingness to finance my third or fourth vehicle purchase. …MorePositive: I love my car and I appreciated their willingness to finance my third or fourth vehicle purchase.

      Negative: I went to Ken Garff Honda of Orem because of their "We Hear You" ads. I was tired of dealers who were pushy and disinterested in customer service. One of the sales reps told me they spent something like $5 million on that ad. I wish there was a kernel of truth to it.

      I've been four months without a car now. Thanks Ken Garff. The Oregon DMV told me to send a registration packet to the dealership where I leased my Honda Civic. I overnighted the package with forwarding postage information in the packet. Nothing happened. I made follow up phone calls and left messages. No one ever called me back. I was going to make a phone call stating that I was looking to purchase a fleet of vehicles to see if that would get their attention but I got a live person on the line so they transferred me to their financial department. The guy said "Oh, that was supposed to be sent to Honda Financial, not us." I noted that no one ever called to tell me, no one returned the package, and apparently, no one forwarded the information to Honda Financial. He said he'd look into it and call me back. I hoped they'd forwarded the information and that it was in process but that hope was vain. That phone call was roughly a couple months before I wrote this review. No return call has come. Apparently, they only "Hear You" if you're purchasing a new vehicle. Otherwise, they seem disinterested in taking care of existing customers. I take it back ... my mistake ... they DID call to complain when my auto-pay failed because I changed banks. That phone call was when someone actually gave me the department contact information I needed for registration problems.

      So, I sent a new packet of information to Honda Financial with the information the Oregon DMV said to fill out. The DMV said the dealership should fill in remaining boxes so I left them blank. Weeks later, Honda Financial sent the information back asking me to fill in boxes the DMV said the dealerships prefer to fill in and to sign (where the DMV clerk told me not to sign) so I sent the information back to Honda Financial - third time processing the paperwork. To be fair, the Oregon DMV ridiculously takes 6 weeks to process an out of state registration (though they generously give you temporary permits for an extra charge but only for those 6 weeks). If the dealership takes any time at all to turn in the paperwork, you're out of luck driving your car unless you want to risk a hefty ticket. Since, Ken Garff Honda of Orem wasn't professional enough to listen to any of my voicemails or to return the registration packet or to do anything else pro-active for an existing, non-purchasing customer, I'm out of a car for many weeks. Thanks for listening Ken Garff Honda of Orem.

      On a separate note, I went to the Orem branch once to look into upgrading my vehicle. I knew I couldn't afford it for a few months but I wanted to look into options before committing to a purchase. The salesmen were immediately present to see if I could be helped but once I informed the sales rep that I wouldn't be purchasing for a few months, he charmingly told me to enjoy looking at the various vehicles on display and to let him know when I was ready to purchase something. So much for answering my questions.
      Response from the owner7 months ago
      Drew, thank you for taking a moment to speak with us about your experience. We are glad that you gave us a chance to make this right. We know you moved to another state, but if you need anything in the future, don't hesitate to reach out to us.
      speddoc1
      speddoc1
      2 reviews
      10 months ago-
      Excellent service, treated us like honored guests as we made a significant financial decision. We recommend Ken Garff to one and all.
      Response from the owner9 months ago
      Thank you for your review! :)
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      Robert Scott
      Robert Scott
      1 review
      a year ago-
      I really enjoyed my buying experience at Ken Garff Honda in Orem. There is a great atmosphere at the dealership and I never felt pushed or hurried. Bob did a great job finding a car that meet my needs and Dave found me a great rate on a loan. Thank you!
      Response from the ownera year ago
      Thank you very much, Robert!
      Brad Kramer
      Brad Kramer
      1 review
      8 months ago-
      Treated so well. Randy was an incredible rep and got us a great deal!
      Response from the owner8 months ago
      We are so glad you enjoyed working with us. Thank you for taking the time to tell us about it!
      Sherri Graton
      Sherri Graton
      3 reviews
      8 months ago-
      I just wanted to thank Colton Maxwell for his help today. My lease was up on my Pilot and I was worried about turning it in and still owing money and he explained all my options and was so helpful. As soon as I am in a position to buy another car I'm going to Ken Graff Honda!
      Response from the owner8 months ago
      Thanks for the review Sherri! We will make sure Colton sees your kind comments. Let us know if there is anything we can help you with in the future!
      Angel Slauth
      Angel Slauth
      2 reviews
      11 months ago-
      Very friendly and nice staff. Great people to work with. So excited about my new car.
      Response from the owner11 months ago
      Thank you, Angel! Congrats on your new car!
      Brea Gwilliam
      Brea Gwilliam
      2 reviews
      a year ago-
      Unfortunately I have had nothing but problems with the Honda Accord they sold me less than a year ago. When I went in to have a routine oil check with them several months ago, the mechanic let me know that Ken Garff had messed up and looked …MoreUnfortunately I have had nothing but problems with the Honda Accord they sold me less than a year ago. When I went in to have a routine oil check with them several months ago, the mechanic let me know that Ken Garff had messed up and looked past the fact that my rotors are completely corroded. They sold the car to me as is, but there have been countless problems. For several months, my car has been having problems starting. Come to find out I have a bad alternator. They should do a much better job at taking care of the cars they sell. I am not happy with the way that they treat their cars. When selling a car for the price I paid, there should not be this many problems. I will not be buying any cars from them in the future. It is really lame that they can't take care of their customers and make sure a car is in good condition before selling. I wish I could have written a good review about them, but I am not pleased with the company at all.
      Response from the ownera year ago
      Brea, we are so sorry that your Accord has been so frustrating to deal with, and we’d like to talk to you about this asap. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you!
      Diane Johnson
      Diane Johnson
      Local Guide · 99 reviews · 6 photos
      8 months ago-
      Avoid unless you do not have a choice. Needed warranty work done (seatbelt). They were the nearest dealer (100 mile drive). I made an appt for 9am. Arrived at the appt and was told they couldn't get me in until 10:30. When I pointed out …MoreAvoid unless you do not have a choice. Needed warranty work done (seatbelt). They were the nearest dealer (100 mile drive). I made an appt for 9am. Arrived at the appt and was told they couldn't get me in until 10:30. When I pointed out the appt was at 9, they said that was just a "suggestion" and it put me in line at that time. Also told me airbags were on recall so they would be replaced and it would be at least an hour job. Then to really complete the waste of time, before starting they did a complimentary (and unasked for) 24 point inspection and somehow found over $3000 dollars of repairs needed. VERY overpriced. An oil change for $500 (that was just done last week) and over $1000 for a tune-up. No, I don't think so. Total ripoff. At least the popcorn and drinks were free for the 2-1/2 hour wait!
      Response from the owner8 months ago
      Diane, we are having a hard time finding information for you in our system under the name for this review. We would love to speak with you about your experience though. Please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com or 801.714.2284. We look forward to hearing from you.
      Joseph Jenkins
      Joseph Jenkins
      4 reviews · 5 photos
      8 months ago-
      Cornel is a stud at knowing all available cars and what would best fit my needs and budget …MoreCornel is a stud at knowing all available cars and what would best fit my needs and budget

      Fairly priced vehicles.

      Overall we have had a good experience at Ken Garff and have returned to buy a second time as a result.
      Response from the ownera year ago
      Thanks for your review, Joseph! We're so glad that Cornel was so awesome to work with--congrats on your new car!
      Kyle Adams
      Kyle Adams
      Local Guide · 139 reviews · 393 photos
      7 months ago-
      Overpriced and they give conflicting opinions on what was wrong with my car. Definitely makes me feel like they are lying to me.
      Response from the owner7 months ago
      Mr. Adams, we would love to reach out to you and discuss your experience with us in more detail. Unfortunately we have multiple Kyle Adams in our system who have been in recently. Would you mind contacting our Brand Advocacy Manager, Carli …MoreMr. Adams, we would love to reach out to you and discuss your experience with us in more detail. Unfortunately we have multiple Kyle Adams in our system who have been in recently. Would you mind contacting our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com or 801.714.2284 ? That way we can ensure that we talk to the right person. Thank you!
      Heather Allred
      Heather Allred
      1 review
      a year ago-
      Buying a car at Ken Garff Honda of Orem was amazing! Our salesman Randy wasn't pushy at all and took the time to allow us to decide which vehicle worked best for our family. This is the third vehicle we've purchased at Ken Garff of Orem and will definitely take our business there again. Thanks Randy and Ken Garff of Orem!
      Response from the ownera year ago
      Thank you, Heather! We are so happy to have had you in our Garff family over the years and that Randy lived up to the standards we've set with your previous purchases. Please let us know if there is anything else you need!
      Carolyn Pennington
      Carolyn Pennington
      2 reviews
      8 months ago-
      I’ve had many issues w all departments at Orem Honda. Everyone is nice & polite- when I get their surveys saying they want my feedback, I give it & no one responds. I got a recall on my new Accord, I scheduled an appt, after an hour they …MoreI’ve had many issues w all departments at Orem Honda. Everyone is nice & polite- when I get their surveys saying they want my feedback, I give it & no one responds. I got a recall on my new Accord, I scheduled an appt, after an hour they told me they didn’t have the parts... to fix the problem they created w the car....& scheduled an appt....still not fixed bc each time I call for appt they say it will take hours (I was told it’s a 15 min fix) They are polite in person but do not stand behind the price of a Honda. My husband drives a Hyundai & it needed a repair. They ubered him both ways free of charge. Honda of Orem needs to step up. Mind you this ‘repair’ is a recall & they make it difficult & insult me... I am open to them repairing my relationship w them but have little hope. My Rec is go w Toyota or drive to a different dealership.
      Response from the owner8 months ago
      Carolyn, we are so sorry to hear about your experience with us. We are working with our Service Manager on this and will be reaching out to you soon.
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      Russell Cook
      Russell Cook
      Local Guide · 27 reviews · 79 photos
      a year ago-
      Was not at Ken Garff Honda but at Ken Garff Volkswagen, helping with annual inventory count. The staff is great, the dinner they provided was wonderful. The count went very smooth this year and we were out by 1200
      Response from the ownera year ago
      Thank you, Russell! We're glad our friends at VW were so helpful!
      chereneheelis
      chereneheelis
      2 reviews
      a year ago-
      I just want everyone out there to know that the service at Ken Garff Honda of Orem is exceptional! If you need work done or just an oil change/filter they will do it well. It also helps to get a service advisor that will not only listen, …MoreI just want everyone out there to know that the service at Ken Garff Honda of Orem is exceptional! If you need work done or just an oil change/filter they will do it well. It also helps to get a service advisor that will not only listen, but explain everything that is going on and keep you informed. He helped me get my daughters car all up to date on all the things that needed to be done and explained everything. So if you need someone to ask and help you out JB PACKER is the guy. Thanks JB for everything you have done and your excellent service! Honda is lucky to have you as part of their team. Thanks again.
      Response from the ownera year ago
      Thank you so much for trusting our team with your families' vehicles! Please come back and see us if there's anything else you need! :)
      Corey Gates
      Corey Gates
      20 reviews · 2 photos
      2 days ago-
      Great Experience
      Response from the owner3 months ago
      Thank you for the stars Corey!
      Zach R
      Zach R
      4 reviews
      a year ago-
      I just recently bought a used car from Ken Garff Honda Orem. I called about the car I was interested in before driving from Salt Lake to Orem and Zach (My Salesman) was able to hold the car for me until I had a chance to see it. Upon …MoreI just recently bought a used car from Ken Garff Honda Orem. I called about the car I was interested in before driving from Salt Lake to Orem and Zach (My Salesman) was able to hold the car for me until I had a chance to see it. Upon arriving at the dealership my salesman was very respectful and had great customer service skills. My whole experience at this dealership was very positive and I got the car I wanted for a good price. I would recommend this dealership to anyone looking for a new car. Make sure you ask for Zach.
      Response from the ownera year ago
      Thank you for the review! We're glad to hear that your salesman was able to help you get the car you were interested in!
      jolene young
      jolene young
      2 reviews
      a year ago-
      Mitchell was great! Leasing my second CR-V was a breeze for me. He had everything ready when I arrived at the dealership so the process was quick. I love the Ken Garff dealership!
      Response from the ownera year ago
      Thank you so much, Jolene! Congratulations on your new CR-V! :)
      christian youse
      christian youse
      2 reviews
      8 months ago-
      I did an alignment and a tpms sensor here on my Honda accord. I made it 10 feet from my parking space and the CV axel broke and the wheel collapsed into the wheel well. I understand that this is a wear and tear item but I've been driving it …MoreI did an alignment and a tpms sensor here on my Honda accord. I made it 10 feet from my parking space and the CV axel broke and the wheel collapsed into the wheel well. I understand that this is a wear and tear item but I've been driving it before with no signs of the CV axel going out. Further more in the inspection report they said that my car was in great shape. Maybe just switch out the fluids. After the axel broke they said the they did notice some greese leaking from the axel boot. I feel like maybe that should have been mentioned in my report. I am left wondering what kind of driving was done to the car while it was in there possession in order to make a CV axel brake just seconds after returning it to me and not at some other time. If I had made it onto the highway and something like this had happened I would be writing this from a hospital. Kind of scary. And no way I'm paying 500+ dollars to fix the axel that mystirusly broke after these guys gave the keys back. Had it towed to someone I can trust. If only I knew someone else that could program new tire pressure sensors I might not be in this predicament. (This was more of a vent then a personal vendetta against these guys. I was happy with the service up till the point my car broke. The only complaint is that they are a little pricey)
      Response from the owner8 months ago
      Christian, thank you for taking the time to talk to us today about your broken ball joint. We were happy to hear that it was under warranty and we are grateful that you let us refund your alignment. If there is anything else we can help you with, please don't hesitate to reach out. Thank you!
      tiffanie larae
      tiffanie larae
      2 reviews
      a year ago-
      I worked with Randy. He was very nice and helpful. He helped me out and I'm so grateful to him. Everyone else was nice as well. The transaction went smoothly and I didn't feel pressured to do anything. The receptionist was kind and made …MoreI worked with Randy. He was very nice and helpful. He helped me out and I'm so grateful to him. Everyone else was nice as well. The transaction went smoothly and I didn't feel pressured to do anything. The receptionist was kind and made sure the movie was playing for my kids who got to have popcorn and Starbucks hot chocolate. Overall great experience.
      Bruce Jensen II
      Bruce Jensen II
      1 review
      8 months ago-
      great people, great experience. need some free swag
      Response from the owner8 months ago
      Thank you for the review Bruce! We will see what we can do about providing free swag.
      James Nixon
      James Nixon
      4 reviews
      10 months ago-
      Randy was very friendly and knowledgeable . Not pushy but helpful. Enjoyed the experience.
      Response from the owner10 months ago
      Thanks so much, James!
      Alan Searle
      Alan Searle
      1 review
      5 months ago-
      Great place to do business.
      Response from the owner5 months ago
      Thank you for the review Alan! We are glad you enjoy working with us.
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      Mary Olsen
      Mary Olsen
      2 reviews
      a year ago-
      It was a great experience—no pressure. Parker was great to work with. Have bought from Ken Garff before, liked it then, like it now.
      Response from the ownera year ago
      We're so glad that Parker was so great to work with, Mary! Thanks so much for coming to see us again at Ken Garff!
      Deanne Shields
      Deanne Shields
      4 reviews
      11 months ago-
      Everyone was helpful and worked to make sure we got the vehicle and the price we needed. The paperwork was done quickly and they made the experience of buying a car pleasant.
      Response from the owner11 months ago
      Thank you so much, Deanne! Congratulations on your car! :)
      Jack Damuni
      Jack Damuni
      2 reviews
      a year ago-
      For 25 years living on Maui Honda has been a very important part of our family, and now that we live in Utah Ken Garff Honda of Orem doesn't skip a beat. It's great to know that no matter where you go the people of Honda all treat you like family and will always earn our loyalty and trust just like all of their cars.
      Response from the ownera year ago
      Welcome to the Honda of Orem family, Jack! Please let us know if there's anything at all you need!
      Keith Brinkerhoff
      Keith Brinkerhoff
      6 reviews
      11 months ago-
      I got a recall notice for my Honda Pilot. The notice said the repair has no cost and typically takes 1 hour. I called to get the repair set up and I am told it will take 1/2 day to a full day for the repair and I can wait at the office or …MoreI got a recall notice for my Honda Pilot. The notice said the repair has no cost and typically takes 1 hour. I called to get the repair set up and I am told it will take 1/2 day to a full day for the repair and I can wait at the office or rent a car from them. They offered no other options. I have never been a fan of dealership 'service' centers.

      **update** (48hrs since original post)
      Stockton Honda took care of it. Recall fix is done. I dropped it off at 10:35am and I'm headed back to get it at 12:11pm.
      Response from the owner11 months ago
      Keith, we are very sorry that the recall repair on your Pilot will take longer than the notice specified, and we apologize for the inconvenience. We would really like to talk to you and see what we can arrange that will be the most …MoreKeith, we are very sorry that the recall repair on your Pilot will take longer than the notice specified, and we apologize for the inconvenience. We would really like to talk to you and see what we can arrange that will be the most convenient for your schedule. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you!
      Chris Howlett
      Chris Howlett
      5 reviews · 1 photo
      9 months ago-
      Great people and they will make you feel like you are important!!!
      Response from the owner8 months ago
      Thank you, Chris, for the kind review!
      melissa church
      melissa church
      6 reviews
      2 months ago-
      Awesome customer service
      Response from the owner2 months ago
      Thank you for taking the time to review us Melissa! We love positive feedback.
      Chelsea Wolf
      Chelsea Wolf
      Local Guide · 197 reviews · 108 photos
      10 months ago-
      Ask for Mike Summerhays! His honesty and kindness will make your car buying experience a great one!
      Response from the owner9 months ago
      Thank you, Chelsea!
      Janelle Sullivan
      Janelle Sullivan
      Local Guide · 26 reviews · 2 photos
      a year ago-
      I came here to have my oil changed and tires rotated. Everyone there was very friendly and the waiting room was awesome! They even had complimentary hot chocolate and popcorn. Definitely going back! They often have sales/coupons on their website so check that out as well!
      Response from the ownera year ago
      Thank you, Janelle! We're so happy that our team took good care of you and that you were happy with our amenities. Please let us know if you need anything else from us!
      Philip Weeks
      Philip Weeks
      Local Guide · 17 reviews · 36 photos
      a year ago-
      Parker did a great job and made the buying process simple. Have always enjoyed dealing with KGH. Also go talk with Wendell about what he's Smoked recently!
      Response from the ownera year ago
      Thanks, Philip! We're so happy to hear that Parker was great to work with and that you're part of our Ken Garff Honda family! :)
      Barbara Valenzuela
      Barbara Valenzuela
      12 reviews
      10 months ago-
      The sales people are sooo nice. I bring my honda there for all the big important maitinace stuff, they always take really good care of my car. Love it :)
      Response from the owner2 years ago
      Barbara, we're sorry that your experience with our dealership was negative. We'd like to hear from you about what happened so we can see how things can be made right. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
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      Jantzen Rees
      Jantzen Rees
      11 reviews
      a year ago-
      We have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We took it to Honda to fix. Since the accident wasn't our fault, we did not have to pay the …MoreWe have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We took it to Honda to fix. Since the accident wasn't our fault, we did not have to pay the deductible. The man asked if we would also like to have the front bumper and headlight fixed since we didn't have to pay the $500 deductible. This damage was from a different incident so we clarified SPECIFICALLY that we would not have to pay the deductible. He assured us that it would all be included together and nothing would be due. Well of course we go to pick up the car today and they say they processed them as two separate claims and we could not have the car until $500 was paid. Though the employee was at fault, there is absolutely nothing management would do about it.

      To top it off, the headlight is STILL out and there is a NEW scratch on the back bumper that was not there. (We have photos as proof of the day of the accident that there was no damage to the back).

      Get it together Honda. You're all about money and couldn't care less about customer service. DON'T BUY FROM HERE.
      Response from the ownera year ago
      Jantzen, we are so sorry that you’ve had this frustrating experience with your Accord’s repairs, and we’d like to make sure everything gets cleared up—please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284.
      Stefanie Bassett
      Stefanie Bassett
      8 reviews
      a year ago-
      After being anxious about the buying process and how long it would take we finally went into Ken Garff of Orem. They really do "listen". It was much more pleasant and much quicker than we had anticipated. Abby on the phone was great, Mark …MoreAfter being anxious about the buying process and how long it would take we finally went into Ken Garff of Orem. They really do "listen". It was much more pleasant and much quicker than we had anticipated. Abby on the phone was great, Mark in sales was too and the finance guy Andy Moody was delightful. Great experience. Definitely will come back to Ken Garff.
      Ben Mottishaw
      Ben Mottishaw
      1 review
      a year ago-
      this place cant fix anything does make promises that is will fix your and it does not then want you to pay more horrible to get in touch with this place, a call center to everything great customer service right there you dont even get to …Morethis place cant fix anything does make promises that is will fix your and it does not then want you to pay more horrible to get in touch with this place, a call center to everything great customer service right there you dont even get to talk the service tech who says they fixed your,if the even looked at your just pulled it into the computer, you talk to a salesman who is just trying to pull extra money, this is one place that even screws over repeat customer at one point, overpriced service, horrible hours and people who could care less about anyone and just want to make a paycheck. spare me your lame call us and we will talk about you time with us, if you guys paid as much time to the service department as social media you guys might have a good customer service, if i could have rated you guys low i would have. HANDS DOWN THE WORST PILE OF AN EXCUSE FOR A COMPANY IN OREM
      Response from the ownera year ago
      Ben, we are so sorry that you had such a frustrating experience trying to get your car fixed, and we'd really like to speak with you about this. We'll be reaching out shortly--thank you for letting us know.
      Joy Baron
      Joy Baron
      12 reviews · 1 photo
      2 months ago-
      Quick and efficient.
      Response from the owner2 months ago
      Thank you Joy, we are happy to hear that we took good care of you.
      Colin Simiskey
      Colin Simiskey
      1 review
      a year ago-
      Super helpful with financing and amazing staff! Would reccomend to everyone. Also Parker the salesman is top notch. Not your average shady car salesman at all. Super genuine and helpful.
      Response from the ownera year ago
      We're so glad to hear that you had a great experience here, Colin! Thanks for leaving us a review, and please let us know if there's ever anything else we can help you with.
      Drew Chamberlain
      Drew Chamberlain
      2 reviews
      a year ago-
      We have leased a couple of new cars from them, but both were bad experiences. They were nice until we signed, but it went downhill fast from there. One issues is that they would not fix any problems that were under warranty, either claiming …MoreWe have leased a couple of new cars from them, but both were bad experiences. They were nice until we signed, but it went downhill fast from there. One issues is that they would not fix any problems that were under warranty, either claiming they weren't problems, or attempting to work on it but not making any progress. For example, there is a loud rushing noise over 35 mph in a new van that is worse than my old SUV. I took it in several times but every time they would either say it was fixed after keeping it a few days or argue that it was normal. I drove with the mechanic and he admitted it was really bad but that his manager said they wouldn't fix it.
      Response from the ownera year ago
      Drew, we're so sorry you've had these issues with your new van, and we'd like to see what we can do. We'll be reaching out to you to discuss your concerns. Thank you!
      Scott Bradford
      Scott Bradford
      3 reviews · 46 photos
      a year ago-
      Just a test drive, but it was very pleasant. Paul was very helpful and not at all pushy. He also let us take a long test drive.
      Response from the ownera year ago
      Thanks for your review, Scott! We're glad that Paul was so helpful and straightforward on your test drive.
      Robbie Nielsen
      Robbie Nielsen
      3 reviews
      a year ago-
      We had a great experience at Ken Garff Honda! We were very taken care of and had a positive experience. They listened to what we wanted and made sure we got the right fit for our needs!
      Response from the ownera year ago
      Thanks so much for coming to see us, Robbie! Congratulations on the new car!
      Kevin Hoyt
      Kevin Hoyt
      2 reviews
      11 months ago-
      My wife and I had been shopping for several months for a particular combination of Pilot but there weren't ever any in the nearby dealerships so asked about ordering one from out of state. We negotiated a fair deal and signed the purchase …MoreMy wife and I had been shopping for several months for a particular combination of Pilot but there weren't ever any in the nearby dealerships so asked about ordering one from out of state. We negotiated a fair deal and signed the purchase agreement which we were assured would arrive by the following weekend. Later that evening I discovered that the VIN listed on all of the paperwork was incorrect. It matched a different combination which was not what we agreed to purchase. I immediately got in touch with my salesman so we could get the error corrected ASAP. Although the other dealership sent the incorrect VIN, there's no reason that should have slipped through. He assured me that everything would be corrected first thing Monday morning and there was nothing to worry about.

      I couldn't get a definitive answer from him about a replacement until the following Friday despite multiple contacts throughout the week. He just have me vague answers Such as, "just spoke with my manager, everything's good". My salesman let me know Friday afternoon that the Pilot would be arriving at the dealership on Saturday so my wife and I arranged our schedule so we could come pick it up. We hadn't received any message by 2:30 so I reached out just to get a message that, "the truck broke down so it won't be here till Monday". I inquired about the location of the truck thinking it may be possible to just meet it and pick up the vehicle but received a vague answer which included not having any idea where it was. However, he did assure me that the truck had been repaired and was back on the road, and that the vehicle would be in the area on Sunday. Because it's so difficult to get to the dealership during the weekdays my wife and I decided to make another trip to the dealership in order sign the paperwork with the updated VIN so we could drop by on Monday evening with just enough time to pick it up and go. While there, our salesman completely forgot about promising us a trailer hitch and wiring for cost, and stated that it needed to be ordered even though I'd just checked at the parts counter and was informed there were three sets in stock. That exchange made it clear to me that he had simply been saying whatever it took to get us to purchase when we were negotiating the terms initially. I just mention this because I don't want to paint him as a terrible associate.

      The following Monday at noon I checked with him again to ensure that we could still pick up the Pilot and was told that we should still come in unless we hear differently from him. By 2:00 he let me know that the vehicle wouldn't arrive until Tuesday night. He offered to deliver it to my home, but frankly I no longer believed what he said and didn't want to deal with him anymore. I called and asked for a sales manager and left a voicemail but didn't receive a call back so finally sent an email to the general manager that evening. Within minutes I received a call from the sales manager who did get things arranged for us to pick up the vehicle that Thursday.

      The final frustration was that we had the dealership install a tow package before we picked it up and although the work was done well the bill was more than what I'd agreed to. However, by this time I simply wanted to be done with the dealership so just paid it and left.

      What I would have expected during this whole experience is for my salesman to be proactively informing me of the situation rather than me needing to continuously ask him, and for him to be open and honest about the status rather than vague answers that I don't even feel were truthful.

      In the end we did get the vehicle we wanted for a fair price and suspect I would have been satisfied if purchasing a vehicle that was already on the lot.
      Response from the owner11 months ago
      Kevin, we are very sorry for any poor communication and unclear, vague answers to your questions, and we’d really like to personally apologize and do what we can to make this right. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284.
      Bryan Larsen
      Bryan Larsen
      2 reviews
      a year ago-
      Took my 2012 Honda Civic in today for a scheduled airbag replacement due to a recall. After shuffling cars and taking time off work for the scheduled appointment, I was advised the "Call Center" must have made a mistake because there are …MoreTook my 2012 Honda Civic in today for a scheduled airbag replacement due to a recall. After shuffling cars and taking time off work for the scheduled appointment, I was advised the "Call Center" must have made a mistake because there are no recalls for the airbag on my 2012 Honda Civic "yet". I am selling my Civic so I will not be involved with any future potential recalls but I wanted to clearly note I did attempt to have the airbags replaced due to what I was initially informed was a recall.
      Response from the ownera year ago
      Bryan, we're so sorry that you ended up wasting your time by coming in when you didn't need to. We understand your frustration, and we'd like the chance to personally apologize-our Brand Advocacy Manager, Carli, will be reaching out to you shortly. Thank you!
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      Nate Evans
      Nate Evans
      Local Guide · 26 reviews
      a year ago-
      11/24/17 update
      I guess I'm a poor learner. I came back into Honda today to buy some windshield wipers. They pitched me their oil change deal that I could use over the next …      More      11/24/17 update
      I guess I'm a poor learner. I came back into Honda today to buy some windshield wipers. They pitched me their oil change deal that I could use over the next year, so I signed up and explained I'd activate it in the future. After waiting 20 minutes, I asked what the hold up was. They explained they had started the oil change, rotated my tires, and THEN realized I only wanted wiper blades...which would take another 15 minutes, because they had to put my tires back to how they were. What a joke.

      Original review:
      I'm a dedicated Honda fan but have come to dislike the brand simply based on my experiences here. Simply put, I hated KGH of Orem. The service manager insulted me--literally called me names--when I brought my car in for a service check. Both times I have been in the market for a new car, their salesmen were pushy and impolite. I recently went in to look at buying a new car and hoping that in the year+ since I'd been in, things would have changed. They hadn't. The salesman, Ray, was unhelpful and aloof. I was nothing but a dollar sign to them. I will buy my car somewhere else.

      The whole "We Hear You" ad apparently does not apply in Utah Valley.
      Response from the owner4 years ago
      Nate, we hate hearing that and apologize for the negative experience you had. We sincerely want to give each of our customers the best service possible. Please contact our General Manager, Tyler Slade, at 801-714-2201 to discuss what more we can do for you to make this right.
      Hillary
      Hillary
      6 reviews
      11 months ago-
      Just leased my third car through Ken Garff Honda of Orem. I love their service and all the staff are super great!
      Response from the owner11 months ago
      Thank you so much for coming back to see us, Hillary! Congrats on your third car!
      Ashley Tolzmann
      Ashley Tolzmann
      1 review
      3 months ago-
      They ripped me off pretty hard
      Response from the owner3 months ago
      Ashley, we are sorry to hear that you were unhappy with your pricing. We would love the opportunity to speak with you about this and see what we can do to improve your experience. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com.
      Rob Sanders
      Rob Sanders
      Local Guide · 81 reviews · 33 photos
      a year ago-
      Told a sales rep, who was on a smoke break next to the front entrance, that I was interested in buying a manual transmission Fit. He laughed at me and said that wasn't possible. So I drove away and bought one in Bountiful instead (Willey …MoreTold a sales rep, who was on a smoke break next to the front entrance, that I was interested in buying a manual transmission Fit. He laughed at me and said that wasn't possible. So I drove away and bought one in Bountiful instead (Willey Honda).

      Service department is excellent, though.
      Response from the ownera year ago
      Rob, while we're glad that you've been impressed with our service department, we're so sorry if you felt disrespected at all while you were here. We'd really like to speak with you and apologize. We'll be reaching out shortly to talk to you about this. Thank you!
      Rachel Dotson
      Rachel Dotson
      1 review
      a year ago-
      We had a great experience buying our new minivan here. The salespeople were attentive but not pushy. They took time to show us all the features of the cars and answer any questions. In the end we came away with a car we love at a great price and confidence for good service in the future.
      Jordan Larson
      Jordan Larson
      6 reviews
      a year ago-
      Had a good overall car buying experience here last week. I am taking off a star because they said the vehicle would be filled with gas on purchase but it was not - didn't realize until after I left. They also said they would throw in a few …MoreHad a good overall car buying experience here last week. I am taking off a star because they said the vehicle would be filled with gas on purchase but it was not - didn't realize until after I left. They also said they would throw in a few oil changes but I found out that would actually cost $99 (I was paying for their 3 oil changes for $99 deal)
      Response from the ownera year ago
      Thank you for your feedback, Jordan! We appreciate it and will take it into account.
      Sam Silvester
      Sam Silvester
      2 reviews
      a year ago-
      We had the worst experience here. We spent 2 hours looking at the cars and waiting for a reasonable offer. We were looking at Honda CRV - EX. After waiting for two hours, the representative came back saying we have worked the best price for …MoreWe had the worst experience here. We spent 2 hours looking at the cars and waiting for a reasonable offer. We were looking at Honda CRV - EX. After waiting for two hours, the representative came back saying we have worked the best price for you, and it is $29,035, which is the MSRP. Great job guys!!! We got a better offer from Performance Honda($1400) cheaper. To top it off the representative calls me back and when I told him about the other offer, he says he will check with the manager and revert. After a few minutes he texts, please buy it from Performance Honda. Yeah!!!! Thank you for the advice!!!
      Response from the ownera year ago
      Sam, we're so sorry that we were unable to meet your desired price for the CR-V EX. We'd really like to speak with you about your concerns, so we'll be reaching out shortly to discuss. Thank you!
      Michael Kezley
      Michael Kezley
      Local Guide · 9 reviews · 3 photos
      a year ago-
      I took my car in to get my third oil change service as part of the advantage plan I bought last year and have always enjoyed the place...but this time especially. I was greeted by Dave Bishop...he didn't ask me to do this but I was really …MoreI took my car in to get my third oil change service as part of the advantage plan I bought last year and have always enjoyed the place...but this time especially. I was greeted by Dave Bishop...he didn't ask me to do this but I was really impressed and thought someone ought to know... He was great at making conversation and I (randomly) had some packaged cookies in my car, so I offered him some. He then told me about how his wife makes the BEST cookies and when he took me into the waiting area, went to his work station and grabbed some cookies his wife and sent him to work with and told me to try one! (One of the best I've ever had by the way). It wasn't a huge deal, but I really appreciated him going out of his way to do something personal when he didn't have to. I'll be back for sure!
      Response from the ownera year ago
      It's great to hear you had a 5-star experience working with Dave, Michael! We sincerely appreciate your business and we will look forward to seeing you again next time.
      Michael Stevenson
      Michael Stevenson
      2 reviews
      a year ago-
      My wife and I went to the dealership so she could see the new CR-V, as it is one of the AWD vehicles she was considering. We were met by Parker Fisher, one of their sales associates. He was amazing! At no time did we feel pressured in any …MoreMy wife and I went to the dealership so she could see the new CR-V, as it is one of the AWD vehicles she was considering. We were met by Parker Fisher, one of their sales associates. He was amazing! At no time did we feel pressured in any way by him. He was patient, took the time to answer all of our questions, and show us several different models. He worked with us to find exactly the vehicle we wanted, and came up with a deal that fit within our financial constraints. We will definitely look for Parker the next time we need a vehicle.
      Response from the ownera year ago
      Thank you for your review, Michael! We're so glad to hear that Parker was so helpful and got you a great deal. Please come see us again if you ever need anything else!
      Francisco Santoyo
      Francisco Santoyo
      5 reviews · 2 photos
      7 months ago-
      Absolutely terrible service. I went in there because my SRS light came on in a '17 accord. After being told that the repair was covered under warranty and having the parts ordered, I was never called to bring the car in. After calling in …MoreAbsolutely terrible service. I went in there because my SRS light came on in a '17 accord. After being told that the repair was covered under warranty and having the parts ordered, I was never called to bring the car in. After calling in myself the service agent who assisted me JB, told me to bring the car back in to have those replaced. They ended up telling me the car had been in an accident and that the repairs would not be covered.
      Response from the owner7 months ago
      Francisco, we want to apologize again for us not being able to get your repairs covered because of the accident your vehicle was in. We understand how frustrating a situation like this can be. If you ever have any questions in the future, please don't hesitate to reach out to us.
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      Luis Pineda
      Luis Pineda
      2 reviews
      a year ago-
      Me and my mother have 2 cars with ken garff they were very smooth deals at the time but we come to find out that thru Honda financial a co-signer doesn’t get any benefit it will only affect you in the case the main signer doesn’t pay... So …MoreMe and my mother have 2 cars with ken garff they were very smooth deals at the time but we come to find out that thru Honda financial a co-signer doesn’t get any benefit it will only affect you in the case the main signer doesn’t pay... So they (Dave from finance) attempted “to solve” the situation by trying to offer me a lease and I was for once regaining my trust in them. I had to leave for 2 hours and they said the deal was set and ready for me when I come back. When I came back they changed the deal saying that I needed a co-signer or down payment or trade in my car. They said they will contact me back with another offer but we all know they probably won’t.

      Simply bad deals
      Response from the ownera year ago
      Luis, we're sorry you were frustrated while you were trying to work out your lease. We'll be contacting you with another offer that works with your situation; thank you for reaching out!
      Danny Crane
      Danny Crane
      4 reviews
      a year ago-
      I recently had the pleasure of working with Ryan Paravan. He's was excellent! His follow up skills and knowledge of cars and features was masterful. Throughout the entire process he made it easy and enjoyable. He really took the time to …MoreI recently had the pleasure of working with Ryan Paravan. He's was excellent! His follow up skills and knowledge of cars and features was masterful. Throughout the entire process he made it easy and enjoyable. He really took the time to make sure I understood everything and was very helpful. I would definitely encourage you to go and talk with him when you get there. He gave us the best deal in the market and blew Stockton #12 out of the water in terms of customer experience. Don't go anywhere but Garff!
      Aaron Walker
      Aaron Walker
      4 reviews
      10 months ago-
      The salesman was very helpful in tracking down answers to our questions. I guess it is true at Ken Garff they listen to you.
      Response from the owner10 months ago
      Thanks so much, Aaron!
      Kristel Hansen
      Kristel Hansen
      1 review
      a year ago-
      Paul was great! He made the whole process easy, he wasn’t pushy and he helped us find the car we wanted!
      Response from the ownera year ago
      Thank you so much, Kristel! We are so happy that you found the perfect car!
      Louis Ringger
      Louis Ringger
      1 review
      3 months ago-
      Very open, friendly, and didn’t push the sale.
      Response from the owner3 months ago
      We are glad to hear you enjoyed working with us Louis. Thank you for taking the time to review us!
      Tim Mendenhall
      Tim Mendenhall
      2 reviews
      a year ago-
      I have bought two cars from them in the past and would buy there again. However, their service department is a different story. My wife just can't seem to "TRUST" them. She had a bad experience with a warranty brake job item in the past. …MoreI have bought two cars from them in the past and would buy there again. However, their service department is a different story. My wife just can't seem to "TRUST" them. She had a bad experience with a warranty brake job item in the past. They said one thing and then wouldn't honor what they said. We purchased a group of oil changes from them, that just seem to disappear. She needed a flat fixed and they said they needed to change the whole tire. Nothing huge, but just not straight forward. Mostly, it is mainly the way she is treated, we will get our car serviced else where.
      Response from the ownera year ago
      Tim, we’re glad that you and your wife have been happy with your sales experiences here, but we apologize that your service experiences have been frustrating. We'd like to discuss this with you and personally apologize. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you!
      Jenny Christensen
      Jenny Christensen
      1 review
      a year ago-
      I am in love with my new Honda CR-V and the experience purchasing this beauty was very pleasant. Baylee Boden was AWESOME! He offered assistance right away and I never felt pushed on anything, he said exactly the right things that helped …MoreI am in love with my new Honda CR-V and the experience purchasing this beauty was very pleasant. Baylee Boden was AWESOME! He offered assistance right away and I never felt pushed on anything, he said exactly the right things that helped me make the right decision for me. He took the time to show me all the features before I left, and even helped me transfer all my things from my old car into my new CR-V. He then called a few days later to check in and make sure everything was good and to see if I had any questions. I'd forgotten what some of the features did that he had explained and he said he'd be happy to show me again, so I went back in. Seriously, this vehicle was meant for me and I couldn't be happier. I would recommend Ken Garff Honda in Orem to anyone, and especially Baylee. Thank you!
      Response from the ownera year ago
      Congratulations on your new CR-V, Jenny! We are so glad to hear that Baylee was so awesome to work with. Please let us know if there's anything in the future we can help with!
      Troy Lauritzen
      Troy Lauritzen
      4 reviews
      a year ago-
      Alexis kept it straightforward and relatively painless - obviously we had to pay something for the car. This is often not the case in my experience when buying a vehicle (the sales process and games sucks any joy and only add anxiety ).
      Response from the ownera year ago
      Glad to hear that we were able to make the car buying experience a great one for you, Troy. We sincerely appreciate your business and we hope to have the opportunity to serve you again in the future.
      Equally C
      Equally C
      2 reviews
      6 months ago-
      Gave advice on building my credit, professional and took time to listen to/answer my questions.
      Response from the owner6 months ago
      Thank you for the review! we are glad you enjoyed working with us.
      Andrew Davis
      Andrew Davis
      10 reviews · 2 photos
      a year ago-
      Randy was a great person to work with. This is our second car we gave purchase with him. He got us the best deal and understood our needs. …MoreRandy was a great person to work with. This is our second car we gave purchase with him. He got us the best deal and understood our needs.

      Their who team from start to finish was amazing
      Response from the ownera year ago
      Thank you for the review, Andrew! We always appreciate your business, and we hope you enjoy your new car!
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      Misha Tuck
      Misha Tuck
      4 reviews
      10 months ago-
      Bought a used car, great service, super friendly staff.
      Response from the owner10 months ago
      Thank you, Misha!
      David Bestenlehner
      David Bestenlehner
      3 reviews
      a year ago-
      I felt the salesman was dishonest. I looked up the Kelly blue book on my trade in and it was 8,110 - 11,195. He only gave me 7,500 for the trade in. When I questioned him he just said that you could not sell my trade in and you would …MoreI felt the salesman was dishonest. I looked up the Kelly blue book on my trade in and it was 8,110 - 11,195. He only gave me 7,500 for the trade in. When I questioned him he just said that you could not sell my trade in and you would take a loss on it. In hinesight I wish I would have kept it and sold it my self. I wish he would have shown me the accessories he put in on his blue book quote, but he did not. He finally told us to give him a 10 on the survey and if we couldn't give him a 10 then not to do the survey. I don't think you are suppose to coach the survey. I will not return to purchase another car from your location. I don't feel that I can recommend it to my friends or family as well.
      Response from the ownera year ago
      David, we’re very sorry to hear that you were disappointed with your trade-in and that you wouldn’t feel comfortable recommending us to friends. We’d really like to talk this over and see what we can do to improve your experience. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thanks!
      Sangoh Choe
      Sangoh Choe
      8 reviews
      5 months ago-
      My wife bought a Honda Civic 2017 in April last year, so I had to call or visit this shop many times for changing engine oil or some questions. And I think I should leave a review about this place today as a first time. This is a terrible Customer Service shop ever. That's how I've felt since April 2017.
      Response from the owner5 months ago
      Mr. Choe, we are sorry that you have not been happy with your experience with our store. We would love to go over this with you and hear how we can improve. Please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com
      Kim Guymon
      Kim Guymon
      1 review
      11 months ago-
      Zach was very helpful and knowledgeable about the car we purchased.
      Response from the owner11 months ago
      Thank you, Kim! We're so glad that Zach was so great to work with--congratulations on your new car, and please let us know if there's anything else we can help you with!
      Naresh Mote
      Naresh Mote
      Local Guide · 21 reviews · 345 photos
      a year ago-
      Had a wonderful experience with Ken Garff Honda of Orem. Lena from the sales team, was really helpful and quite knowledgeable . As per my research, the deal I got was best of all. Brandon from service team too provided quite a lot …MoreHad a wonderful experience with Ken Garff Honda of Orem. Lena from the sales team, was really helpful and quite knowledgeable . As per my research, the deal I got was best of all. Brandon from service team too provided quite a lot information which we may not necessarily find online. Glad I had my first car with you guys. For all those Honda lovers near Utah County, I would recommend to reach Ken Garff Honda of Orem for best deals and services and more .....
      Response from the ownera year ago
      Thank you for the review, Naresh! Always glad to hear that our staff was able to help you out and provide a lot of information!
      Alex Bertin
      Alex Bertin
      8 reviews
      a year ago-
      We had a less than great experience with Ken Garff Honda as we looked to buy a new car. As a long time loyal Honda owner, Ken Garff was the first place we went to. We were interested in buying a new Honda Civic. We did not like our …MoreWe had a less than great experience with Ken Garff Honda as we looked to buy a new car. As a long time loyal Honda owner, Ken Garff was the first place we went to. We were interested in buying a new Honda Civic. We did not like our salesman -- he did not seem very knowledgeable about the product, did not seem to care very much about our needs and wants, and wanted us to just get a car off the lot. After going back in and talking with the Sales manager, we asked for a new sales rep and were handed over to Cornell. While we ultimately did not buy a Honda, Cornell was great. He knew the product inside and out, was very honest and upfront with us, and kept the process very comfortable. If you are in the market for a new Honda, ask for Cornell!
      kevin stuart
      kevin stuart
      6 reviews
      a year ago-
      Bright nice and friendly staff helped us out with my daughter's new car told him what we were looking foromg
      Response from the ownera year ago
      Thank you, Kevin! We're so glad our team was so helpful with your daughter's new car!
      Doyle Carlson
      Doyle Carlson
      1 review
      6 months ago-
      Very friendly people to work with.
      Response from the owner6 months ago
      Thank you for the review Doyle!
      Phillip Bringhurst
      Phillip Bringhurst
      1 review
      9 months ago-
      Best car buying experience ever.
      Response from the owner9 months ago
      We are so glad to hear it, Phillip!
      Susan Dunn
      Susan Dunn
      Local Guide · 54 reviews · 57 photos
      a year ago-
      Since it is the only Honda place in Utah Valley I especially appreciate their new building and excellent service.
      Response from the ownera year ago
      Thank you very much, Susan! We're so glad to hear that you have had positive experiences with our team.
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      Jen Johnson
      Jen Johnson
      2 reviews
      a year ago-
      We had an awesome car buying experience. I would highly recommend them!
      Response from the ownera year ago
      Thanks so much, Jen! We're so glad your experience was a great one! :)
      Boyd Payne
      Boyd Payne
      4 reviews
      a year ago-
      Service Department: Came in with a scheduled appointment for a recall from Honda; drove past other dealers to work with Ken Garff. Over the phone I was told from another Honda dealer the recall would be 1-2 hours but when I arrived at this …MoreService Department: Came in with a scheduled appointment for a recall from Honda; drove past other dealers to work with Ken Garff. Over the phone I was told from another Honda dealer the recall would be 1-2 hours but when I arrived at this location I was told 3-4 hours. The service manager let me stand at his desk talking to other employees and ignored me until his phone rang, answered the call and then passed me off to another employee because checking in a customer wasn't his job. The person who checked me in then told me he would assign me an advisor who never was introduced or said anything but I received a text from them. At the 4-hour timeframe I inquired about my car via text and I received no response so I went to the counter and was told it was just now going in the shop for the service and it would be done in 30 minutes. Really? Nothing performed for over 4 hours and could've gone elsewhere and had it done in 1 hour or less. I then received a text to review the service that hadn't even been performed yet. Wasted my day but the service manager who ignored me at the start felt good about offering me a discount on my next maintenance; not coming back!
      Response from the ownera year ago
      Boyd, we're so sorry to hear about your frustrating experience getting your car's recall taken care of. We'll be reaching out to you to apologize and make sure we make this up to you. Thanks! …MoreBoyd, we're so sorry to hear about your frustrating experience getting your car's recall taken care of. We'll be reaching out to you to apologize and make sure we make this up to you. Thanks!

      Kristen Stevenson
      Kristen Stevenson
      Local Guide · 8 reviews
      a year ago-
      Great service experience! My dad is a mechanic so taking my civic anywhere else was a weird experience but Brendan and JB made it super easy and so far from stressful. …MoreGreat service experience! My dad is a mechanic so taking my civic anywhere else was a weird experience but Brendan and JB made it super easy and so far from stressful.
      And my car is running great! Even though they had to get the parts from another store they had it back to me in 24 hrs.
      Fantastic experience!
      Vern Robison
      Vern Robison
      1 review
      a year ago-
      Very easy and a pleasure to do business with you thanks so much
      I plan to come back to have you go over the details of operations with us
      Response from the ownera year ago
      Thank you so much for your review, Vern! We are so glad to hear that it was a pleasant experience--come back and see us any time you have any questions!
      corie
      corie
      1 review
      a year ago-
      I had a great experience buying my honda Ridgeline at Ken gaff honda orem
      Response from the ownera year ago
      Glad to hear it, Corie! Congrats on your new Ridgeline!
      William Peterson
      William Peterson
      1 review
      4 months ago-
      Good friendly people
      Response from the owner4 months ago
      We agree William! We love our staff and are glad that you enjoy working with them too.
      Chris Gibbons
      Chris Gibbons
      Local Guide · 7 reviews · 20 photos
      a year ago-
      Our buying experience was great, however the few times I've had to come in for service have been awful. The latest experience was a warranty repair for a broken molding around the windshield. When I brought it in I waited opted to not wait …MoreOur buying experience was great, however the few times I've had to come in for service have been awful. The latest experience was a warranty repair for a broken molding around the windshield. When I brought it in I waited opted to not wait around, because even though you make an appointment, that has nothing to do with when someone will look at your car. When I returned I was told that they didn't have the clip they needed and they were ordering one, and to just come back in a week and it would be 30 minutes to install it. I procrastinated returning for the clip to be installed because I have never had them take less than two hours for any of my non oil change services. I finally returned today, informed them that I was told earlier that it should only be a 30 minute fix, in and out.... Well that was at 8:15, and it's going on 10:30 now. I've asked repeatedly for updates and all I'm told is "I don't have any further information". I encourage you to buy your car from Ken Garff Honda, but get your service done elsewhere.
      Response from the ownera year ago
      Chris, we are so sorry to hear how frustrating your experiences with our service department have been. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284 so we can talk about what happened and apologize.
      Taylor Strickler
      Taylor Strickler
      165 reviews · 37 photos
      a year ago-
      "I don't feel I can trust this location without double checking the price and service." (3/3 visits) "Glad I didn't take his word for it..." …More"I don't feel I can trust this location without double checking the price and service." (3/3 visits) "Glad I didn't take his word for it..."

      Bought my new car from here. Happy with vehicle itself, but not impressed with this location. I was almost charged an additional $1500+ when the finance guy had the agreement printed up. I felt rushed by him to sign things I didn't have much time to read. He told me he had to go soon. He directed my eyes by pointing to the small payments versus the final price which was $1500 over what I agreed upon. They were nice and fixed it.

      Update: Got my first service here and they filled the oil above the max line. Nice thing is that you can go to SLC to get it serviced there too. Salt Lake put it to the correct levels on my 2nd oil change.

      Update: Another service​ from Orem... They forgot the tire alignment check and almost over charged again. (~25 min delay) Russ was nice and fixed it. At first he said it was higher because of "taxes". "Glad I didn't take his word for it..." It was actually an over charged invoice". I don't feel like I can trust this location without double checking the price and service.
      Response from the owner2 years ago
      Taylor, we're that there were issues with your vehicle purchase. We'd like to hear from you about how things can be made better, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Anna Lawrence
      Anna Lawrence
      Local Guide · 22 reviews · 20 photos
      a year ago-
      The service has always been good, but now the waiting area is amazing. I usually have to take my kids with me and they have a fantastic place to wait with kids. It has a tv and toys and it's enclosed. So you don't feel like you have to …MoreThe service has always been good, but now the waiting area is amazing. I usually have to take my kids with me and they have a fantastic place to wait with kids. It has a tv and toys and it's enclosed. So you don't feel like you have to chase kids around or like you have to keep them super quiet. The facilities are really nice abd the service is good.
      Response from the ownera year ago
      Thanks for your feedback, Anna! We are so happy to hear that you're happy with our amenities--your kids are welcome any time!
      Ira Messenger
      Ira Messenger
      1 review
      a year ago-
      This is the fourth Honda I have purchased from Ken Garff Honda and I have loved them all. I have worked with Cornel the last two times and he has made it easy to do and is very helpful.
      Response from the ownera year ago
      Wow, thank you so much for your review and for coming back for a fourth time, Ira! We are so glad that Cornel has been so great to work with. Please let us know if you need anything else, and congrats on your new Honda!
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      Dean Barry
      Dean Barry
      5 reviews
      5 months ago-
      Great experience.
      Response from the owner5 months ago
      We are glad to hear you enjoyed your experience! Thank you for posting the review!
      Tan Zhen
      Tan Zhen
      1 review
      a year ago-
      A friend took his car to this dealer to have an oil change and after he done with that and otw drove home , his oil pressure light came on. he found out they putting too much oil in it and have to drain some out! So he took the car back to this dealer and they refused to be responsible.
      Response from the ownera year ago
      Tan, we're very sorry to hear about what happened to your friend's car; we would really like to personally apologize to him about this and talk to him about what happened in more detail. Please have him contact our Brand Advocacy Manager Carli at carlia@kengarff.com or 801-714-2284. Thanks!
      Anna Cox
      Anna Cox
      5 reviews
      a year ago-
      I had a wonderful experience at the service center here. Brandon checked me in and made sure we had everything we needed, they were amazing at communicating what was going on with my car. We had bought an Odyssey in SLC and they forgot …MoreI had a wonderful experience at the service center here. Brandon checked me in and made sure we had everything we needed, they were amazing at communicating what was going on with my car. We had bought an Odyssey in SLC and they forgot to give us headphones, Brandon was able to get a pair for us which was extremely nice. I was also amazed that they washed my car. Super great experience!
      Ben Perrault
      Ben Perrault
      4 reviews
      a year ago-
      Ryan was super helpful and very kind. We went to several different dealers looking at various cars and they were all so pushy and often rude. It was refreshing having a conversation with someone who looked at us as people and not a potential commission. Go in and ask for Ryan, he's the bomb.
      Response from the ownera year ago
      Thanks for leaving us a review, Ben! We're so glad to hear that Ryan was such a rock star and provided you with sincere, friendly customer service.
      Wendy Matheney
      Wendy Matheney
      1 review
      a year ago-
      They were kind, knowledgeable, prepared and excited for us! Thank you so much!!
      Response from the ownera year ago
      We are so happy to hear that, Wendy! Thank you for stopping by, and please let us know if there's anything else we can help you with in the future. :)
      calvin weaver
      calvin weaver
      Local Guide · 399 reviews · 24 photos
      5 months ago-
      Unbelievable customer satisfaction
      Response from the owner5 months ago
      We are so happy to hear that, Calvin! Thanks so much for coming to see us, and please let us know if there's ever anything else we can do for you!
      Wesley Wilson
      Wesley Wilson
      1 review
      7 months ago-
      Everyone was friendly and helpful.
      Response from the owner7 months ago
      Thanks for telling us about your experience Wesley!
      Sarah Swinford
      Sarah Swinford
      3 reviews
      a year ago-
      I had to take my car in for 4 recalls and the service department was great. They were able to give me a loaner car and they got my car done really quick so I very satisfied
      Response from the ownera year ago
      We're glad that we've been able to help you out whenever your car has needed servicing. Thank you for the review, Sarah!
      Aaron Geisel
      Aaron Geisel
      13 reviews
      a year ago-
      I had my Insight serviced here on 11/18/16 and I'm unfortunately having to write that I'm disappointed by the sloppy workmanship. They performed two airbag recalls and I'm not sure if they were in a rush or just not familiar with the …MoreI had my Insight serviced here on 11/18/16 and I'm unfortunately having to write that I'm disappointed by the sloppy workmanship. They performed two airbag recalls and I'm not sure if they were in a rush or just not familiar with the vehicle but the windshield is scratched on the inside and there are small indentations where they pried off the dashboard. I'm writing this because I just now noticed while detailing it. They also replaced my windshield wiper blades for free but they used the tacky cheap metal ones and not the sleek OEM blades. I wish they would have told me that because I would have declined. On a positive note they did have free snacks and friendly staff.

      Edit: The dealership contacted me and was willing to do everything possible to make corrections. They said that they made a mistake replacing the windshield wipers and offered me compensation for the OEM blades. (which are not cheap) Score changed from two stars to four to reflect this.
      Response from the ownera year ago
      Aaron, we're sorry to hear that things didn't go well with your airbag recalls. What happened to your car sounds disappointing, and we'd like to talk with you about how it could have been better. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Lani Stott
      Lani Stott
      5 reviews
      a year ago-
      They were very nice and gave me a good deal.
      Response from the ownera year ago
      Thank you, Lani! We're so glad our team was great to work with and got you a good deal!
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      Chris Anderson
      Chris Anderson
      Local Guide · 52 reviews · 19 photos
      2 years ago-
      We returned a borrowed car that our daughter had thrown up in, and I asked if we had to pay for anything. He was very patient and said they would take care of it. …MoreWe returned a borrowed car that our daughter had thrown up in, and I asked if we had to pay for anything. He was very patient and said they would take care of it.

      Trading in our Honda for a recall was a very easy process. Nice folks down there.
      Bart Crockett
      Bart Crockett
      2 reviews
      11 months ago-
      Mitchell is the best salesman we have worked with! Thanks!
      Response from the owner11 months ago
      Thanks so much, Bart!
      David
      David
      Local Guide · 40 reviews
      2 years ago-
      I see billboards all the time that Ken Garff listens to you or whatever. The sales guy basically said, that the car we wanted (CR-V) was really popular so they weren't going to even listen to negotiations. They gave us a price and said take …MoreI see billboards all the time that Ken Garff listens to you or whatever. The sales guy basically said, that the car we wanted (CR-V) was really popular so they weren't going to even listen to negotiations. They gave us a price and said take it or leave it. So we did. We went to Larry H. Miller in Murray and got a better deal by about $4000. Thanks for not listening!
      Response from the owner2 years ago
      David, we're sorry to hear that your experience with our sales staff was a negative one. We'd like to talk with you about your experience, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Joseph Dewey
      Joseph Dewey
      Local Guide · 993 reviews · 18,631 photos
      2 years ago-
      These guys weren't pushy, which I think is due to corporate policy. The sales guy that I had must have been a Honda nerd, because he was able to give the intricate details of what the differences were between each of the years and models. …MoreThese guys weren't pushy, which I think is due to corporate policy. The sales guy that I had must have been a Honda nerd, because he was able to give the intricate details of what the differences were between each of the years and models. This is definitely a great place to buy a Honda. Oh, except all the colors and trims I was considering were out of stock.
      Chad Cloward
      Chad Cloward
      Local Guide · 1 review
      a year ago-
      Treated with respect and honesty, no games or pressure. Excellent experience.
      Response from the ownera year ago
      We are so glad to hear it, Chad! Thanks so much for coming to Honda of Orem, and thanks for leaving us such a nice review :)
      Sean Haggerty
      Sean Haggerty
      Local Guide · 69 reviews · 65 photos
      a year ago-
      Traded in a car that I was right side up in with 3K equity towards the vehicle I bought. A year later I went in to talk about possibly trading in (Odyssey wasn't needed anymore) and I was told I was now upside down by about 5K in the …MoreTraded in a car that I was right side up in with 3K equity towards the vehicle I bought. A year later I went in to talk about possibly trading in (Odyssey wasn't needed anymore) and I was told I was now upside down by about 5K in the vehicle. Went back a year later and I was still 4 K upside down. The salesman even apologized to me that they took advantage of me more than they should have. "More than they should have...?"
      Service Department has been great though!
      Response from the ownera year ago
      We're sorry to hear that you had a bad experience with our dealership, Sean. We want to talk with you about what happened and about how things can be made better, but we've been unable to find your information in our customer database. …MoreWe're sorry to hear that you had a bad experience with our dealership, Sean. We want to talk with you about what happened and about how things can be made better, but we've been unable to find your information in our customer database. Could you please reach out to our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284? Thank you!
      Sophia Larimer
      Sophia Larimer
      8 reviews
      a year ago-
      Brandon was very helpful and gave me a great deal on replacing my brakes, I had originally gone in to get my airbag replaced due to a recall issue. Honda was very accommodating and efficient in the whole process.
      Response from the ownera year ago
      Thank you for the positive review, Sophia! We're glad to hear that Brandon was able to help you out!
      Brian Cole
      Brian Cole
      2 reviews
      a year ago-
      I bought a new Honda Ridgeline in May 2014 from Ken Garff. They were my all-time favorite dealership, so much so that I have had my Ridgeline serviced only by them. Now it has all changed into a nightmare! While my Ridgeline was being …MoreI bought a new Honda Ridgeline in May 2014 from Ken Garff. They were my all-time favorite dealership, so much so that I have had my Ridgeline serviced only by them. Now it has all changed into a nightmare! While my Ridgeline was being serviced, they somehow hit my bumper and damaged it. "No problem we will take care of it" they said. I foolishly believed them. The first time I took it in to be fixed they had my truck for three hours. The day after I got it back, my bumper popped out of place. I took it back and this time they had my truck for a week, and the repair lasted about a week and then the bumper popped out again. I was beginning to fear that they weren't taking me seriously and were not willing to fix my bumper, that they damaged, correctly. Maybe I am just too nice and so they decide I was a chump that they could abuse because when I brought it back to be fixed the THIRD TIME, they had my Ridgeline for almost three weeks! When I got my truck back. the first thing I noticed was the inside reeked of body odor and Brute. After a few weeks the "repair" bowed out again. Not only that, I can see that all they did was glue to small metal rods to the back of the bumper to hold it in place and now those bent-out metal rods have chipped the paint on the previously undamaged part above my bumper. I figure, three strikes, you're out. I have lost all faith and trust in Ken Garff. I emailed them and said I just want to settle thru their insurance company. They told me they are self insured. I called my insurance company, and they recommended I talk to a lawyer because once I let Ken Garff "take care of it," they can't help me. My home teacher is a lawyer and he said to try and give them a bid from an auto body shop and hope they do the right thing. If not, he will refer me to a lawyer that specializes in this kind of thing. Gee, thanks Ken Garff for "Listening" to me so well.

      Update, after seeing this review, they finally took care of me.
      Response from the ownera year ago
      Brian, we are very sorry about your frustrating experiences getting your Ridgeline fixed. We'll be reaching out to talk to you about this and to discuss next steps. Thank you.
      Paula Wadsworth
      Paula Wadsworth
      1 review
      a year ago-
      Excellent service...especially our sales person!
      Response from the ownera year ago
      Thank you, Paula!
      Melissa Walter
      Melissa Walter
      9 reviews
      6 months ago-
      friendly and didn't pressure too much.
      Response from the owner6 months ago
      Melissa, Thank you for the review! We are glad you enjoyed your experience with us.
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      Ryan High
      Ryan High
      11 reviews
      a year ago-
      Great dealer to work with. They are very professional and not pushy. Very educated on their cars which is great to see when so much can be found on the internet. Was shown each model of the crv and educated on the features of each. Of …MoreGreat dealer to work with. They are very professional and not pushy. Very educated on their cars which is great to see when so much can be found on the internet. Was shown each model of the crv and educated on the features of each. Of course it is on the internet but seeing them in the car helps understand them much better. Love my CRV!
      Response from the ownera year ago
      We're so glad our team was so helpful and informative throughout the process, Ryan! Congratulations on your CR-V!
      Pace McCulloch
      Pace McCulloch
      Local Guide · 337 reviews · 145 photos
      2 years ago-
      Friendly & helpful. I wasn't pressured into extra services or products. My van is fairly new though. I was glad they checked my recall status and updated me on outstanding items.
      joshua scott films
      joshua scott films
      Local Guide · 128 reviews · 1 photo
      7 months ago-
      Over priced hoes goes eles where.
      Response from the owner7 months ago
      Joshua we are sorry that you though our pricing was too high. For future reference, we try to be competitive and we do provide price matching for other dealerships. Don't hesitate to call if you have any future vehicle needs.
      Henry
      Henry
      Local Guide · 25 reviews
      a year ago-
      By far the best customer experience I've had. I wasn't even buying a car from them. I was working on a marketing project and one of the sales person helped me a ton! The guys at the local Chevy dealerships turned me down and told me to leave. If I was to buy a car I'd come here!
      Response from the ownera year ago
      Thanks for leaving us such a nice review, Henry! We're glad that our team was able to get you the information you needed :)
      Chaplain Rick Gabbitas
      Chaplain Rick Gabbitas
      Local Guide · 3 reviews · 2 photos
      a year ago-
      I've got mixed feelings. They weren't easy to deal with, but they have a lot of Hondas, clearly. We bought an Odyssey from them a few years ago, but getting them to own up on their promise of cross pieces for the roof rack was a chore, and …MoreI've got mixed feelings. They weren't easy to deal with, but they have a lot of Hondas, clearly. We bought an Odyssey from them a few years ago, but getting them to own up on their promise of cross pieces for the roof rack was a chore, and you could tell they were not happy to do it. And when it comes to the service department, even knowing that they're going to overcharge me, but since they are supposedly the experts on Honda repair, it seems like they'd really rather not help me if it's anything more complex than an oil change, which I do myself. I called to ask about some major work on a Civic Hybrid and got the run-around. Service scheduling transferred me to a service specialist who transferred me to parts, who transferred me back to service. I love Hondas, but not these people.
      Response from the ownera year ago
      Thank you for leaving us a review—we are very sorry to hear that you have had trouble getting the information you need, and we’d really like to discuss your Civic Hybrid. We’ll be reaching out shortly to you about it. Thank you!
      jon doe
      jon doe
      3 reviews
      a year ago-
      The costumer service at this place is the worst I have ever encounter.
      Will never again have any dealings with this company nor will ever recommend this company to anyone.
      Response from the ownera year ago
      Jon - We are so sorry to hear about the customer service that you received from our team. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. We'd like to apologize and talk with you about what happened.
      Seth Anderson
      Seth Anderson
      Local Guide · 46 reviews · 32 photos
      a year ago-
      This place scams, every lady that comes in will leave with a full system flush. Our car has38k miles What a joke! I know of two times this has happened now. One of my friends and now my wife. The push the fluids are really dirty and you needs this. BS!
      Response from the ownera year ago
      Seth, we're very sorry to hear that your wife and your friend have been frustrated when they each came in for system flushes. Please have them contact our Brand Advocacy Manager Carli at carlia@kengarff.com or 801-714-2284 so we can make sure it's all taken care of. Thank you!
      Stephanie Watters Flores
      Stephanie Watters Flores
      Local Guide · 34 reviews · 37 photos
      4 years ago-
      The initial experience of buying my car was awesome. My salesman was courteous, polite, caring and just really nice. He was awesome. He is not the problem. …MoreThe initial experience of buying my car was awesome. My salesman was courteous, polite, caring and just really nice. He was awesome. He is not the problem.

      A few months ago when I went in to get my oil changed, the guy told me I needed new brakes or my car wouldn't pass inspection. They told me I needed them replaced ASAP or I risk my personal safety, that of my family, and others on the road. They wanted $250+ to replace the brakes. I immediately took my car to another shop to get a second opinion and a better price, fully expecting to replace my brakes. As it turned out, they said my brakes were good to go. No need to get them replaced. Well today I got a third opinion when my car passed the safety inspection with my brakes being under 50% worn.

      WTF dealership. I've heard mechanics can be deceiving, but I expected more from a reputable company like Ken Garff.
      Response from the owner4 years ago
      Stephanie, we apologize for the frustrating experience you had at our dealership. If you get a moment, we’d like to discuss why we had concerns about your brakes, as well as what we can do to make your negative experience into a positive one. Please contact our General Manager, Tyler Slade, at otslade@kengarff.com or 801-225-1300.
      mike poulos
      mike poulos
      Local Guide · 26 reviews · 13 photos
      a year ago-
      William Fajard, in the service dept., was awesome in reading our needs! I asked him, in addition to having an oil change, if I could get my vehicle inspected as I needed an inspection to get it registered. He not only told me "yes" but …MoreWilliam Fajard, in the service dept., was awesome in reading our needs! I asked him, in addition to having an oil change, if I could get my vehicle inspected as I needed an inspection to get it registered. He not only told me "yes" but also said I could register the vehicle through him and even get me my tags. Really??! That was incredible, NO hassle for me having to now go home, get on line, register my vehicle, and then wait for my tags in the mail - Ken Garff Honda did it all for me!!! Thank you for such wonderful service - I will be back and will be telling others! Great staff, and nice soda and popcorn, JJ!!
      ailyn torres
      ailyn torres
      1 review
      a year ago-
      Had an incredible experience, Parker was very kind and down to earth. He knew a lot about all the used cars and helped me pick one that worked for my budget! Ask for him!!
      Response from the ownera year ago
      Thanks for your review, Ailyn! We're so happy Parker was so great to work with and got you a great deal--congrats on the car!!
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      Russell Davies
      Russell Davies
      8 reviews
      2 years ago-
      If you have a Honda Civic CNG....THIS IS THE ONLY PLACE TO GET SERVICE!
      Wonderful people. Great service. No over-pricing. When I first bought my 5-yr-old Civic, they gave me a list of needed repairs, with the price of each. I felt great being able to repair each one as I could afford it.
      Adam Lingard
      Adam Lingard
      4 reviews
      2 years ago-
      After attempting to set up a service date with the service desk and getting no call backs as promised, I had an airbag recall done on my Honda Odyssey. When I brought it in my car had no issues and had had no issues. When I go it back my …MoreAfter attempting to set up a service date with the service desk and getting no call backs as promised, I had an airbag recall done on my Honda Odyssey. When I brought it in my car had no issues and had had no issues. When I go it back my car's radio and navigation system were completely non functional. I brought it to their attention and they said that they had touched nothing that would have caused this and it was a "coincidence" and nothing more. I repeated my concern a second time and they "looked into it". There was a fuse that was now blowing every time the car was turned on and they said it was still not them and provided a nice schematic of the electrical components showing that there was supposedly nothing related. They said it could be due to the after market DVD system that had been in the car for years. I then disconnected it completely and the issue was still there. There does happen to be radio controls going through the steering column which I pointed out during my third complaint to the service rep. They said that the person who does airbags has done so many that they can get it done in 10 mins and would not have caused any other issue. In what I can only suppose was a placating measure, they let me know that they would run a diagnostics on the electrical system.
      I then received a survey in regards to my service and let them know how I felt, my treatment by the service center and how I had let family, friends and coworkers of the experience I was having. I let them know in the survey that I had also called into a radio station that I happen to listen to every morning during a segment they have for such complaints.

      Finally after this, I was contacted by a manager at the dealer.
      They would take care of the issue and return the car to me in the condition in which I left it to them to have it worked on.

      The Navigation and Radio now turn on.

      We took a trip to St, George Utah and the SRS light cam on 3 times and the radio might pick up 1 station (without static).
      Now that we are back I will go to them again and endure further frustration.

      DO NOT UTILIZE THEM FOR SERVICE nor buy a car from them because you will get the same service for the car you purchase!
      -----------------------------
      I have since gone elsewhere and traded in my minivan so that I will not have to deal with this Dealership anymore!
      Response from the owner2 years ago
      Adam, we're sorry that you've had such a bad experience with getting your Honda Odyssey's issues taken care of at our dealership. We'd like to talk with you about how things can be made right, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Steven Willes
      Steven Willes
      2 reviews
      a year ago-
      Our salesman was awesome. Thank you
      Sales
      Response from the ownera year ago
      We're so glad to hear it, Steven! Congrats on your vehicle!
      Anna Bennett
      Anna Bennett
      1 review
      a year ago-
      I never write reviews, but I could not resist on this one. NEVER go to Ken Garff Honda of Orem. My brother, who owns a Auto Shop in Provo warned us not to deal with them, he has had nothing but bad experiences with them when it comes to …MoreI never write reviews, but I could not resist on this one. NEVER go to Ken Garff Honda of Orem. My brother, who owns a Auto Shop in Provo warned us not to deal with them, he has had nothing but bad experiences with them when it comes to purchasing parts for his shop. Unfortunately, I did not listen. First, they told us our brand new CR-V would be ready on a certain day. That day came and went, and still no car. When we purchased the car, we were told it would be put on a truck and brought to Orem. Several days had passed from the promised day, and still no car. The dealership, without permission, decided they were going to drive the car to Orem themselves. When we got the car, it had over 250 miles on it. It would have been nice to be made aware of what they were wanting to do. A "brand new" car with over 250 miles is a bit disturbing. Second, about a week after getting the car, we took it back in to get some parts added on. We dropped the car off at the dealership around 8:00 a.m., which is what we were told to do and we were also told before hand that it would only take a day to do everything. We get a call around 3:30 p.m., asking if we were going to bring the car in. Obviously no one knew the car had been there the whole day, meaning it hadn't been touched all day. Suddenly around 6:00 p.m. that day, we get a call from them again saying that they "forgot" to order a part and would need to keep the car for an extra day. Of course the car wasn't going to be done that day, they didn't even realize it was there until after 3:30 p.m. After having the car for two days, it was finally done. My husband and I go to pick up the car and it was a wreck. The doorframe on the drivers side had gouges in it. They were not just scratches on the clear coat, you could she down to the metal. There were also many scratches on the steering wheel, screen and bumper. The screen still has yet to be repaired by the dealership, as promised. For keeping the car an extra day, we were also promised by the general manager, JJ Wilkinson, that they would do a free detail on the car. The car didn't even look like it had been vacuumed, let alone detailed. We were told to leave the car with them because of the gouges on the doorframe. We get a call from our friend, JJ, the next morning giving us options on how to fix the mess they caused. JJ called me and was just wanting to put a light up door sill to "hopefully cover most of the scratches." After some discussion he agree to take my CR-V to an auto body shop to repair it. During this discussion, I expressed a lot of my frustration to JJ. He told me that "getting mad at him only wanted him to help me less." Sorry buddy, you guys damaged the car, so you get to fix it whether I am polite to you or not. They again promised the car would be done on a certain day. They fell through again, and the car was done about a week later than promised. Finally we get the car back, and thankfully they did actually fix all the damaged they caused. After getting home with our CR-V we did another inspection and discovered that now the sensored tailgate that we got added on is not working. Back to terrible Ken Garff Honda of Orem we go. Because of all the mess they caused, JJ, offered to refund us our money for the oil changes we purchased with the car. Now, more than 3 months later, we just got our refund, after having to remind him several times. Long story short, if you want to be severely screwed over and end up in a mess, go to Ken Garff Honda of Orem. I can promise you that we will NOT be going there again, even for something as simple as an oil change. I am sure they will manage to mess that up someone how too, just like they messed up everything else. Horrible care of the car and even worse customer service, especially from the general manager, JJ Wilkinson. Save yourself lots of stress, and just go somewhere else.
      Response from the ownera year ago
      Anna, we’re so sorry for the frustrating experiences you’ve had throughout trying to get your CR-V and then have its parts installed. We would really like the opportunity to apologize again and to go over your concerns so we can do what we …MoreAnna, we’re so sorry for the frustrating experiences you’ve had throughout trying to get your CR-V and then have its parts installed. We would really like the opportunity to apologize again and to go over your concerns so we can do what we can to improve the situation. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284.
      Brian Choi
      Brian Choi
      1 review
      6 months ago-
      Great people.
      Response from the owner6 months ago
      Brian, we are sorry to hear that you didn't enjoy working with us. Our Brand Advocacy Manager will be reaching out to you soon to go over this with you.
      M M
      M M
      1 review
      a year ago-
      Set up an online appointment and when I arrived was told they couldn't get it done today. Traveled a long way with young children just for this, wished they would have called.
      Response from the ownera year ago
      We're very sorry for the inconvenience! Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284, so we can talk about what happened and apologize. Thank you!
      Jason G
      Jason G
      4 reviews
      a year ago-
      It was a pleasant experience and not high pressure. They worked extensively with me on my trade ins to help me break even as much as possible.
      Response from the ownera year ago
      Thank you, Jason! Glad to hear that your trade-in went smoothly and that our team was able to get you a good deal without making you feel pressured. Congrats on the new vehicle!
      Taylor Beins
      Taylor Beins
      3 reviews
      a year ago-
      Great service! The main guy Mike Zenger really helped us out fixing our car! The actual building is really nice too! I would definitely recommend Ken Garff Honda of Orem!!
      Emily Chien
      Emily Chien
      1 review
      a year ago-
      The thing about Ken Garff is that they have great product (hello, it's Honda) and because of that they seem to think they can slack in other areas. I have been here twice and, unfortunately both times were negative. I will say that I still …MoreThe thing about Ken Garff is that they have great product (hello, it's Honda) and because of that they seem to think they can slack in other areas. I have been here twice and, unfortunately both times were negative. I will say that I still ended up buying a car because of the emergency situation I was in and the kindness and helpfulness of the finance department. But the sales department needs some serious work. My first experience here I was asked an inappropriate question by the sales guy in reference to a friend I brought with me. He presumed to know our relationship and instead made me very uncomfortable. My second experience here was only made better by the fact that the finance department fixed all the mistakes the sales guy made. If you want a stereotypical experience car buying experience where the car salesman tries to take advantage of you then Ken Garff is the way to go!
      Response from the ownera year ago
      Emily, we’re so sorry that you’ve been so disappointed by our customer service, and we would really like the opportunity to personally apologize. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284. Thank you!
      Benje M
      Benje M
      6 reviews · 1 photo
      a year ago-
      I was always happy when I went in they tried to help out in any way, until today. My key fob housing broke, went in to get a new one and they took care of me. Except they forgot that with a new key fob it is a new chip inside so it would …MoreI was always happy when I went in they tried to help out in any way, until today. My key fob housing broke, went in to get a new one and they took care of me. Except they forgot that with a new key fob it is a new chip inside so it would not start my car due to not being programmed. I went back inside and they said we are sorry we will take care of it for you. And they were right on it. I waited 10 minutes and they took care of the problem. That is the good part, now for the bad. My wife had my other set of keys for my car and was not able to start my car. Well when they programmed the car for the new key fob it killed my spare one. Not a big deal figuring that I can just go back and have them just reprogram the new one. Went into day and ask if they could do it. Well the rep told me it would take an hour...lie, it took 10 minutes last time...and that it would cost me $60 to do it! So you want me to pay $60 for 10 minutes worth of work? When before you did it for free? Yeah not going to pay that! What happened to helping to customer out like before? I paid for an new fob and now you don't want to program my spare? Makes me little disappointed 😔 I liked this dealership they helped out all the time before, now it seems like they are in their new building so they want more money to pay for it and they forgot to bring their customer service over from the old building.
      Response from the ownera year ago
      Benje, we're sorry to hear about your frustrating experience with our dealership. We want to talk with you about how things can be made right, but we were unable to find your information in our dealership's database. Could you please reach …MoreBenje, we're sorry to hear about your frustrating experience with our dealership. We want to talk with you about how things can be made right, but we were unable to find your information in our dealership's database. Could you please reach out to our Brand Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284? Thank you!
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      Bendi Linnell
      Bendi Linnell
      14 reviews
      3 years ago-
      Best car buying experience I have ever had. There was no pressure and they really gave my husband and I a great deal. Randy, our salesman, took great care of us. He even pointed out a scratch on the van that we hadn't seen when we were …MoreBest car buying experience I have ever had. There was no pressure and they really gave my husband and I a great deal. Randy, our salesman, took great care of us. He even pointed out a scratch on the van that we hadn't seen when we were test driving it and he arranged to have the scratch removed and arranged a loaner van for us. Even the finance guy was great. I would give them 10 stars if it were an option. I highly recommend buying from them.
      Aaron Hallstrom
      Aaron Hallstrom
      1 review
      a year ago-
      They are liars. So sad that people try to scam you like this. They wanted $5500 for a new transmission that we fixed for $3600 somewhere else. They said our brake pads were gone and they were 70% good. They also added a bunch of things on …MoreThey are liars. So sad that people try to scam you like this. They wanted $5500 for a new transmission that we fixed for $3600 somewhere else. They said our brake pads were gone and they were 70% good. They also added a bunch of things on there trying to charge us over $1000 to repair. Let's just say that we could have bought a brand new car after they were finished with their unapproved diagnosis of our car. We just went in for a recall on the airbags. Stay away from this place if you can.
      Response from the ownera year ago
      Aaron, we're sorry to hear about your negative experience with our service department. We want to see how things can be made right, but we've been unable to find your contact information in our customer database. Could you please reach out to our Brand Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284? Thank you!
      David Steed
      David Steed
      8 reviews
      a year ago-
      I came in for a simple Honda manufacturer recall, but got much more than what I was expecting. First of all, my attendant suggested that my 40% oil level required and oil change "in the next week." This of course is entirely bogus unless …MoreI came in for a simple Honda manufacturer recall, but got much more than what I was expecting. First of all, my attendant suggested that my 40% oil level required and oil change "in the next week." This of course is entirely bogus unless he anticipated me driving the 2000 miles that my car can make on a 40% oil level in one week. Upon picking up my car in the evening (The Honda recall notice that it would only take an hour, the dealership took all day.) they suggested having them perform over $365 of additional services on our vehicle. I honestly don't know if the services they suggested are necessary, but I absolutely will never be going back there to service my Honda. They are shady, take a long time, and will try to upsell you using tactics meant to prey on Those who don't know much about cars. Long story short, go somewhere else if you can.
      Response from the ownera year ago
      David, we're so sorry to hear that you were frustrated when you came in for your Honda's recall. We'd really like to discuss it with you so we can improve both your situation and our team. We'll be reach out shortly to apologize. Thank you!
      chris bushman
      chris bushman
      6 reviews
      a year ago-
      Brought my car in was promised to hours and they 3didn't have my car in immediately or by the time I came back. However the general service manager talk to me was very polite even though I was frustrated, had some empathy and treated me …MoreBrought my car in was promised to hours and they 3didn't have my car in immediately or by the time I came back. However the general service manager talk to me was very polite even though I was frustrated, had some empathy and treated me very well. I will gladly continue to bring my service needs to this dealership. I realized I missed the mark, and even through everything i was treated well. Thanks for your patience and taking my concerns seriously. You have a loyal customer for life.
      Jeff Lockhart
      Jeff Lockhart
      Local Guide · 3 reviews · 1 photo
      a year ago-
      Do not service your Honda vehicle here! They don't have quality mechanics to repair even their own vehicles! …MoreDo not service your Honda vehicle here! They don't have quality mechanics to repair even their own vehicles!

      My civic had a coolant leak in the head gasket that they were unable to diagnose and repair after seeing my car a half dozen times over several months. Their mechanics seem to rely too much on a computer to tell them what needs to be done.

      Each of these times I took in my '06 Civic—with only 63K miles on it—they'd only replace or clean off various sensors as well as topping off my coolant, which was oddly low each time. They didn't think twice about why that would be odd or think it too important to figure out where all the coolant was going!

      My car would run, at times no further than up the street, before overheating and having to return and have them look at it again. Then one day after returning home for 5 minutes from work, it just wouldn't start up again. I had it towed to their service center and they kept the car overnight, despite having scheduled an afternoon appointment. The next day they returned the car with only a simple cleaning of the air intake sensor. No mention of even needing a coolant top off this time. It clearly must have been overlooked because that same day my car got me as far as Downtown Salt Lake, where it overheated worse than ever and left me stranded 50 miles from home!

      The Downtown Salt Lake Honda dealer, where I had to have my car towed, diagnosed my engine and found the blown head gasket, a repair that required me to replace my entire engine, costing me $5K!

      Calling the Orem dealership to inform them of the poor quality of service I'd received from their mechanics, I was forwarded to the manager's voicemail. I have never received a call back a month later now.

      After being a long-time loyal customer, servicing my vehicle here, I will never do business with Ken Garff Honda of Orem again! And recommend others do the same.
      Joseph Chu
      Joseph Chu
      2 reviews · 8 photos
      a year ago-
      Worst customer service ever. The price is also ridiculously high. The Honda that I was looking for is 1500 above market price. Don’t recommend anyone to stop by and waste time in this dealer.
      Response from the ownera year ago
      Wing, we’re sorry that your experience with us was a frustrating one and that the Honda you’re interested in wasn’t in your price range; we’d like to talk to you and find a car for you. We’ll be reaching out to discuss—thanks!
      Jacob Jewett
      Jacob Jewett
      Local Guide · 48 reviews · 19 photos
      a year ago-
      My wife and I were looking for a suv that would drive well in the snow. We had a few cars in mind, and when a sales associate said he had a Gran Vitara I asked if it was AWD or rear wheel since I had read up on it. He said that it was front …MoreMy wife and I were looking for a suv that would drive well in the snow. We had a few cars in mind, and when a sales associate said he had a Gran Vitara I asked if it was AWD or rear wheel since I had read up on it. He said that it was front wheel drive and when I questioned him he went out and said he "checked" and that it was FWD. We bought the car only to find out it was rear wheel drive. I brought it back within the 3 days that they "claim" is no hassle. When I asked to return it because it wasn't what I was looking for the representative said "Too bad" and that it was our car, and we could trade it in that day only. I said that there wasn't anything in the inventory that I wanted at the time that fit our criteria. I said that the sales rep wasn't fully honest with us and I wanted my money back. If he worked with me I would have still gone through their company. He said that if I left the car he would have it towed at my expense. I said that he would need to deal with it and I would contact a lawyer and tossed the keys onto his desk. He then said don't throw "sh**" at me. I said "I threw the keys on your desk" He said You almost knocked the picture of my brother off" I said "It did not touch you nor the picture, so let's try and work together like adults, where he said "You started it." Needless to say I asked for a manager and he started to act with slightly more professionalism. 8 hours later I ended up with a car we didn't want and a payment higher than we wanted. The new car only came with one key, but they promised a 2nd and a manual, which never came. They were full of lies and broken promises. I will never buy a car from Kenn Garff again. Their billboards do not represent their actual way of business. If they would have been respectful and honest they would have had a lifelong customer. Their loss.
      Response from the ownera year ago
      Jacob, we’re very sorry you had a frustrating experience, but we have no record of this vehicle in our records—we believe you may have been at a different dealership. If you have any questions, please let us know. Thank you!
      Mike Farnsworth
      Mike Farnsworth
      1 review
      a year ago-
      Such an amazing, very low pressure experience! Numbers were clear and simple and upfront. None of that going back and forth to the manager to "let me see if I can do that ok" haha. The managers were super great and involved too. Especially …MoreSuch an amazing, very low pressure experience! Numbers were clear and simple and upfront. None of that going back and forth to the manager to "let me see if I can do that ok" haha. The managers were super great and involved too. Especially a Mike Zenger, geez what an incredible guy that just really wants to ensure your buying experience is easy and one of a kind!! If you don't go to Ken Garff Honda in Orem for your next car, you're just plumb crazy!!
      Response from the ownera year ago
      Thanks so much for your review, Mike! We are so glad to hear that you did not feel pressured while you were here and that Mike was so awesome to work with. Congrats on your new car!!
      Paul Overly
      Paul Overly
      1 review
      a year ago-
      JB in service is a pro. The heart of any car dealership nowadays is service.
      Response from the ownera year ago
      Thanks for your review, Paul! We're so glad that JB took great care of you and your vehicle--come back and see us any time!
      Kurt Runburg
      Kurt Runburg
      2 reviews
      a year ago-
      We bought a 2007 CRV in March. We had a small issue with it and JJ, the General Manager, jumped in to make sure we were completely satisfied. I appreciate great service, and would definitely buy another vehicle from Garff Orem Honda.
      Response from the ownera year ago
      Thank you for choosing Ken Garff Honda of Orem, Kurt! It was a pleasure working with you, and we sincerely appreciate your business. If there is anything else we can do to assist you, please don't hesitate to let us know.
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      Wyatt Penrod
      Wyatt Penrod
      11 reviews
      a year ago-
      Have bought two vehicles here and had tons of work done, always a positive and fair experience. I will be back to buy another Pilot some day!
      Response from the ownera year ago
      Thank you for the review, Wyatt! We always appreciate your business!
      Liahona Bons
      Liahona Bons
      1 review
      2 years ago-
      All of the people were very kind and helpful in accommodating what we needed and helping us find what we were looking for. The service was phenomenal, the detail of preparing the car for me one I purchased it was great, and overall it was a wonderful experience.
      Gideon Chytraus
      Gideon Chytraus
      2 reviews
      7 months ago-
      Awesome and easy transition
      Response from the owner7 months ago
      Gideon we are so glad you enjoyed working with us. Thank you for taking the time to let us know!
      Scott Sewell
      Scott Sewell
      1 review
      a year ago-
      Awesome people to work with when buying a vehicle. They were helpful and quick and made the buying process smooth and stress free!
      Michael Snelson
      Michael Snelson
      Local Guide · 25 reviews · 40 photos
      a year ago-
      Bought a new 2017 Civic LX Hatchback. No pressure from the sales staff. Friendly and helpful.
      Response from the ownera year ago
      Thanks for stopping by, Michael! Congrats on the new Civic! Please let us know if you need anything else.
      Jon Ashton
      Jon Ashton
      2 reviews
      2 years ago-
      The lot was a little small, but they are in the process of fixing that by moving to a new location. They were very courteous and cognizant of my time. Rather painless, as far as car buying goes.
      Steve Burgi
      Steve Burgi
      Local Guide · 43 reviews · 12 photos
      a year ago-
      Crazy busy so have an appointment. Honda needs a dealership in southern Utah county
      Response from the ownera year ago
      Thanks for stopping by, Steve! We appreciate your feedback, and we're sorry if you've experienced a long wait while you've been here. We'll pass this along!
      JW
      JW
      1 review
      a year ago-
      Great experience, great people. Third dealership I visited that day, it will always be my first in the future. They did what everyone else said they couldn't do. Hat's off to Orem team!!!
      Santiago Gallardo
      Santiago Gallardo
      2 reviews
      2 years ago-
      It was more Han just purchasing a vehicle, they make you enjoy the whole process by the quality of the customer service. I would recommend highly o anyway to purchase a car from Ken Garff Honda, and defiantly top customer service from Colton. Thank you so much for the experience.
      Bennett
      Bennett
      6 reviews
      a year ago-
      Sales guy was an absolute joke, asked "Colton" two questions that he could not answer regarding a new Accord before he excused himself saying "I think I see my guy over there". What? Here were the questions that proved to be too difficult …MoreSales guy was an absolute joke, asked "Colton" two questions that he could not answer regarding a new Accord before he excused himself saying "I think I see my guy over there". What? Here were the questions that proved to be too difficult for him:

      1. How much is the base model with a manual transmission? (The one in front of us was a Premium V-6 model)
      2. Can I get a MT model with leather?

      Have only had two oil changes here prior, so I can't say service is that bad but the wait times are crazy...they still deserve one star.
      Response from the ownera year ago
      We're sorry that your interaction with our sales staff was so negative. We want to talk with you about how we can make you feel like a valued customer again, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
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      Ethan Parker
      Ethan Parker
      16 reviews
      7 months ago-
      Called about a specific model, they said it was in stock and to come look. Got there and they said they needed to take down my info to get one into the dealer. Poor customer service.
      Response from the owner7 months ago
      Thank you for your feedback Ethan, our GSM, Mike Summerhays, will be reaching out to you shortly.
      Geoff Overfield
      Geoff Overfield
      5 reviews · 2 photos
      a year ago-
      Our car broke down in the desert while we were moving, and we thought we were pretty screwed. The original mechanic in the middle of nowhere told us we blew our head gasket. I'm not mechanic, so I took his word for it. Rather than going …MoreOur car broke down in the desert while we were moving, and we thought we were pretty screwed. The original mechanic in the middle of nowhere told us we blew our head gasket. I'm not mechanic, so I took his word for it. Rather than going with what we thought it was, the great people here found the real problem (and a couple other serious ones) and fixed our car by the next day, and charged us a fraction of what the first mechanic quoted us. Ken Garff Honda of Orem saved the day!! Great (AND HONEST) people!! Thanks!
      Jessica Zelaya
      Jessica Zelaya
      4 reviews
      a year ago-
      I have never had such good customer service. My Honda was getting serviced and they shuttled me to and from my home and everyone was so kind and helpful.
      Response from the ownera year ago
      Thank you for the review, Jessica! We're happy that our staff was able to help you out while your car was getting serviced!
      Carl Hickman
      Carl Hickman
      Local Guide · 65 reviews
      2 years ago-
      These guys have always done right by us. Their service has been exceptional. Their repair and oil change prices are never onerous. The repairs get done around their estimated times
      Chase Zollinger
      Chase Zollinger
      6 reviews
      3 years ago-
      I just purchased a car (2015 Honda Accord) from this dealership and had a wonderful experience. The whole process of finding a car to negotiation to financing was seamless, painless and quick; I was most impressed by their honesty. There …MoreI just purchased a car (2015 Honda Accord) from this dealership and had a wonderful experience. The whole process of finding a car to negotiation to financing was seamless, painless and quick; I was most impressed by their honesty. There were some items and price figures that were misunderstood but they stood behind their word despite sacrificing a few extra dollars out of their pocket. I worked with Ray in sales who was very direct and upfront and John in financing; both I would highly recommend. If you're looking for a direct and honest dealership, go to Ken Garff Honda of Orem.
      Bryce Macke
      Bryce Macke
      1 review
      a year ago-
      Ken Garff Honda Orem was great. JB and Brandan in the service department took great care of me. They followed my every request to the T. Also, the atmosphere was positive and friendly. Five stars!!
      Ben Godwin
      Ben Godwin
      9 reviews
      a year ago-
      Gary is the man. Competent repair man with great social aptitude, traits that are rare these days. Service was fast and no hassle, in out of the cold weather.
      Sunny day Native
      Sunny day Native
      4 reviews
      2 years ago-
      I've tried calling my sales person who helped me, but when I call the dealership, they route my call to an ex employee who hasn't worked there in awhile. I then tried calling back but no where answers. It a big dealership. I haven't had a pleasant experience since I decided to buy from them. Not a happy customer.
      Response from the owner2 years ago
      Evagaline, we apologize for the difficulty you've had with contacting our dealership staff. We will try to reach out to you to see how things can be resolved, but please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Raj
      Raj
      1 review
      4 years ago-
      I bought a 2014 Honda Accord Sport from Ken Garff Honda of Orem and it was a wonderful experience. Spencer was very friendly and helpful. He patiently answered all the questions I had about the car, our negotiations went pretty smooth as …MoreI bought a 2014 Honda Accord Sport from Ken Garff Honda of Orem and it was a wonderful experience. Spencer was very friendly and helpful. He patiently answered all the questions I had about the car, our negotiations went pretty smooth as well and they gave me a great deal. I took the car on finance at 0.9 APR for 60 months. I did not feel any pressure from him in any way. Overall it was very smooth and very satisfying experience.
      Stephen Mackay
      Stephen Mackay
      2 reviews
      4 years ago-
      So I hope that Ken Garff is better than this to its other customers. But I think people need to hear about my bad experience. No where to park, Our salesman carried around a paper with the price of each car. He had to look up the price …MoreSo I hope that Ken Garff is better than this to its other customers. But I think people need to hear about my bad experience. No where to park, Our salesman carried around a paper with the price of each car. He had to look up the price based on the VIN(hard to see). Normally getting it wrong. After spending 2 hours we found a car that was priced where we wanted it. We left to think about it more and later that day we came in to start the paper work. We finally finished with the paperwork 4 hours later.

      We love our car but good luck on trying to get a hold of anyone when calling in to Ken Garff. For the last week I've called into the Ken Garff leaving messages every time. I even plead to talk to a manager, they say he is busy and I should leave a message. If i needed to buy a car today I would not go back to Ken Garff Honda in Orem. I would go and find a Honda somewhere else.
      Response from the owner4 years ago
      We apologize for the disappointing car buying experience at our dealership, and for being difficult to get a hold of. We want you to know how much we appreciate your business by doing what we can to make this right. Please contact our …MoreWe apologize for the disappointing car buying experience at our dealership, and for being difficult to get a hold of. We want you to know how much we appreciate your business by doing what we can to make this right. Please contact our General Sales Manager, Chris Lenker. Here is his direct line to ensure you can reach him: 801-714-2203.
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      Jared Surganovich
      Jared Surganovich
      6 reviews
      a year ago-
      I walked in without an appointment and JB and Danni were quick to meet me as I was stepping toward the service center. They both had big smiles on their faces and were helpful. They had my car scanned right away and once I told them what …MoreI walked in without an appointment and JB and Danni were quick to meet me as I was stepping toward the service center. They both had big smiles on their faces and were helpful. They had my car scanned right away and once I told them what service I'd like to have performed they asked me if I needed a shuttle service. I had planned on waiting while they performed the service, but I was back to the office 7 minutes later.

      Pickup was quick and easy and JB gave me a few pointers to help with unnecessary wear that they are seeing on my new tires. Overall, this was a great experience. Thanks!
      Corey Gates
      Corey Gates
      4 reviews · 1 photo
      5 months ago-
      Great Experience
      Response from the owner5 months ago
      Thank you Corey!
      Cecilia Burwasser
      Cecilia Burwasser
      1 review
      a year ago-
      My previous experiences here were not notably bad or good. However this visit was different. All I came in for was a scheduled seat belt replacement at 8 am. I was told it should take a maximum of 2 hours. 2.5 hours later I decided to ask …MoreMy previous experiences here were not notably bad or good. However this visit was different. All I came in for was a scheduled seat belt replacement at 8 am. I was told it should take a maximum of 2 hours. 2.5 hours later I decided to ask what was taking so long. They had not started working on the car, assuming I had gone home. Apparently the person who received me failed to communicate that I was waiting at the dealership. Not a fun experience wasting a whole morning here.
      Response from the ownera year ago
      Cecilia, we're sorry for the frustrating experience you had with our dealership's service department. We hope you enjoy the free oil change package that you left with, if you have any questions on how to use it you can contact our CAM.
      Michael Scott
      Michael Scott
      Local Guide · 156 reviews · 34 photos
      2 years ago-
      EXCELLENT SERVICE! We went in to have a recall repair taken care of and they gave us hot chocolate, fruit, taxied us to the mall, called us when they had finished (very quick) and then told us to call when we would like to be picked up; all free of charge. We weren't even paying customers.
      Lorren McDonald
      Lorren McDonald
      3 reviews
      4 years ago-
      We recently wondered into Orem Honda after leaving Orem Mazda EXTREMELY frustrated. The experience just in customer service alone between Mazda & Honda was NIGHT & DAY difference. Orem Mazda was very pushy, belittling, rude & did not listen …MoreWe recently wondered into Orem Honda after leaving Orem Mazda EXTREMELY frustrated. The experience just in customer service alone between Mazda & Honda was NIGHT & DAY difference. Orem Mazda was very pushy, belittling, rude & did not listen or match our wants/need. We were kindly greeted by Jared Royce who truly listened to our wants/needs & showed us vehicles that fit our requirements. Not once did we feel pressured which was such a refreshing change. We never felt like 'just another customer'. Jared showed us several cars, let us take one for the weekend to test out, was very friendly & made us want to be part of the Honda family. As we have a Mazda currently, my husband & I repeatedly said 'I wish we would have come here before we bought our car from Mazda. We would have definitely gone with Honda!' Although in the end we did not buy a car due to our current situation... we WILL go back to Jared & purchase a car within the next year. We are sold on HONDA, they truly are the best! Make sure you ask for Jared Royce!
      Response from the owner4 years ago
      We're so glad Jared was able to help you out. If there's anything more we can do for you between now and when you're planning on coming back in, please let us know. Thanks so much for sharing your experience with us.
      J Cesario
      J Cesario
      Local Guide · 108 reviews · 34 photos
      2 years ago-
      The facility looks great, but the staff is drastically mis-managed. They book and take way too many repairs and everybody suffers for it. It took them over 9 hours for an oil change, tire pressure check, and AC flush. The complimentary shuttle meant I could wait for them to get finished at home, though!
      Response from the owner2 years ago
      J, we're sorry that your experience with our service department took so long. We'd like to talk with you to see how things could be done better, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Stephen Brunner
      Stephen Brunner
      9 reviews · 2 photos
      2 years ago-
      They may "hear you", but they certainly do not care, nor do they respond with the truth.
      My sisters car buying experience here was absolutely terrible. …      More      They may "hear you", but they certainly do not care, nor do they respond with the truth.
      My sisters car buying experience here was absolutely terrible.
      1) Had to fight to get the car down to the price they were asking for online
      2) The salesman straight up lied and said the tires and break pads were replaced there at the dealership
      3) The salesman straight up lied and offered 24 months of services, when only 18 months of services existed.
      4) They were out of the door edge guards, which meant my sister had to go back to replace them, which is when the mechanic told her the break pads were aftermarket and not official Honda, which is why they were squeaking. Luckily the mechanic seemed like a good guy and replaced them for her.
      I highly suggest you go somewhere else, or else if you go here don't work with the salesman she had, I don't know his name but he is bald.
      Response from the owner2 years ago
      Stephen, we apologize for the terrible experience your sister had with our sales staff. We want to see how we can make her feel like a valued customer, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Nicki Brammer
      Nicki Brammer
      2 reviews
      2 years ago-
      We bought our last minivan here. They'll pressure you after the sale to make sure you give them really high customer service ratings "or else it will negatively affect them." After the sale, forget about getting great service. We bought the …MoreWe bought our last minivan here. They'll pressure you after the sale to make sure you give them really high customer service ratings "or else it will negatively affect them." After the sale, forget about getting great service. We bought the advantage service plan for all the oil changes and scheduled service, but it is impossible to schedule the service! Been calling and sitting on hold on various numbers only to get hung up on after getting transfered through 3 different lines on several attempted calls. Totally ridiculous service.
      Response from the owner2 years ago
      We apologize that your experience with our service department. We want to hear more about your experience so we can see how we can make you feel like a valued customer again. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Korryn Coates
      Korryn Coates
      2 reviews
      4 years ago-
      I visited Ken Garff for a test drive and received so much more. I was working with Jose, and also with Mike, both of them took really great care of me. I was initially looking at a Honda fit, which he helped me with and then went above and …MoreI visited Ken Garff for a test drive and received so much more. I was working with Jose, and also with Mike, both of them took really great care of me. I was initially looking at a Honda fit, which he helped me with and then went above and beyond to help me check out some other vehicles I was interested in. He even took me over to the Nissan dealership to check out some cars there. I happened to find a vehicle at another dealership, and when I told Jose this he helped me check out the Carfax on that vehicle even though it wasn't at one of their dealerships. I really appreciated that he helped me out even though I didn't purchase a car with them. They were up front and honest with me. Their service was great and they definitely worked their hardest to find me exactly what I was looking for in a car. As a first time car buyer, I was really pleased with my experience and would recommend checking out Ken Garff first if you are in the market.
      Response from the owner4 years ago
      Korryn, thank you for sharing your experience with us. We're glad that we could help you and hope that if you need anything else in the future that you let us know.
      Thomas Robbins
      Thomas Robbins
      3 reviews
      2 years ago-
      I bought my car from Ken Garff Honda of Orem in 2013. I would have rated the business and everything at about a 3.5 until these last couple months. I refinanced my car and needed to talk to the finance department about my gap insurance. I …MoreI bought my car from Ken Garff Honda of Orem in 2013. I would have rated the business and everything at about a 3.5 until these last couple months. I refinanced my car and needed to talk to the finance department about my gap insurance. I literally tried to contact the finance department for 3 months. I probably left 5 or 6 messages with the finance department. No one ever called me back! It was horrendous. I don't know why that happened, but it did. Finally I called and complained and they got some one for me to talk to. They were able to grab someone from the finance department very quickly to come to the phone. So I wonder why the department wasn't answering the phone or returning my calls. Either way I am very disappointed in their service to me. I hate to write bad reviews, but I think this was was well deserved based on the customer service that was provided, or the lack there of.
      Response from the owner2 years ago
      Thomas, we're sorry to hear that your experience with our dealership has been negative. We want to talk with you to see how things can be make right, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
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      Steven Overson
      Steven Overson
      Local Guide · 60 reviews · 90 photos
      a year ago-
      Their service department seemed very customer oriented, but it took them three days to fix a problem that should have taken half a day at most.
      Response from the ownera year ago
      Steven, we are very sorry that your car took longer to fix than expected. We will review your feedback as a team to improve. Thank you!
      Eric Ferrin
      Eric Ferrin
      2 reviews
      6 years ago-
      Kevin Burns is Awesome. He has sold us five cars over the past several years as well as several cars to a number of friends of ours. I really appreciate Kevin because he works hard to find out what car you really want, gives the best deal …MoreKevin Burns is Awesome. He has sold us five cars over the past several years as well as several cars to a number of friends of ours. I really appreciate Kevin because he works hard to find out what car you really want, gives the best deal he can, and doesn't try to pressure you into buying something you can't afford or don't want. He really knows Honda cars, what they do and don't do, and is honest and forthright about the pros and the cons of each model. He is really easy going, easy to work with, and tries to stay within your budget and other limitations. He has enough experience to know what deals he can get approved and which ones he can't and is very forthright in telling you what he can and can't do. Their service department is really easy to work with too. They will shuttle you wherever you want to go in the Provo/Orem area and pick you up when you are done. They are quick, competent, and don't try to oversell you.
      Haley Crabb
      Haley Crabb
      2 reviews
      a year ago-
      Everyone who helped me was very friendly and knowledgeable. Great service, great experience!
      Alayna Sechrest
      Alayna Sechrest
      4 reviews
      2 years ago-
      Our car buying experience was really good but I called about a month after purchasing the vehicle with an urgent question (husband locked the car with my key fob still in it and then left for work in his car - we were told the car wouldn't …MoreOur car buying experience was really good but I called about a month after purchasing the vehicle with an urgent question (husband locked the car with my key fob still in it and then left for work in his car - we were told the car wouldn't lock with a key fob inside), and it took me almost 45 minutes before finally a bored sounding receptionist transferred me to the service department where the guy said there was nothing they could do and I'd have to call a locksmith. I finally called the salt lake location where the receptionist helped me figure out that we are covered by our lease to get doors unlocked. Overall, Orem was super unhelpful in this situation. Two stars, only because I liked our salesman, otherwise it would be one.
      Response from the owner2 years ago
      Alayna, we are so sorry to hear about your frustrating experience. We know how irritating it can be when you feel like you aren’t getting the right answers and we are so sorry that we weren’t a bigger help. We would really like to talk with …MoreAlayna, we are so sorry to hear about your frustrating experience. We know how irritating it can be when you feel like you aren’t getting the right answers and we are so sorry that we weren’t a bigger help. We would really like to talk with you about your experience and see what we can do to fix this. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Stephanie Morco
      Stephanie Morco
      6 reviews
      2 years ago-
      The service department seems like they don't know/follow the owner's manual. I went in for the "B2" service, and they inspected everything the owner's manual outlines except the fuel lines and connections. I called to ask if I can bring my …MoreThe service department seems like they don't know/follow the owner's manual. I went in for the "B2" service, and they inspected everything the owner's manual outlines except the fuel lines and connections. I called to ask if I can bring my car in to have those checked, and they wouldn't. They were professional in person when I was there for the appointment, but very unprofessional over the phone. It seems like a simple fix to have me come back in.
      Chris Merrill
      Chris Merrill
      1 review
      3 years ago-
      I had a great experience here, starting with the helpful service department associate who answered my questions over the phone in a courteous, professional way. Most places have free popcorn & drinks...here they also offer fresh fruit. The service center treated me well during my visit. Thanks Ken Garff service center.
      Kelsey Brunner
      Kelsey Brunner
      6 reviews
      2 years ago-
      The only saving grace of this dealership is one service man whose name I can't remember but my brother commented below (Stephen B) about all my dealings with Ken Garff as a whole and I am not impressed. Here is an updated: …MoreThe only saving grace of this dealership is one service man whose name I can't remember but my brother commented below (Stephen B) about all my dealings with Ken Garff as a whole and I am not impressed. Here is an updated:
      I was able to make an appointment today 1st time using my advantage care package (18 month service my brother talked about), and I had said on the phone I also wanted a sound checked out coming from either the air vents or the door... The lady I made an appointment with said okay, wrote it down and set the date.
      I came in to drop my car off, the serviceman then told me:
      1. They won't do a dyagonsitc for the sound because it's too late in the day (the lady had told me no problem) so I had to come back and leave my car there for 2 hours earlier in the day (I work..)
      2. Their car wash was under construction (one is included in service, it's not his fault but the lady hadnt warned me)

      He said they were giving out a free pass car wash to a local gas station in compensation so I wasn't mad.... Until I got to the car wash.
      I got the code with no problem and my car was rinsed (I would say washed but there was no power in the water as they only paid for basic) but as I pulled forward to the dryers, they didn't turn on. I told the gas station and their reply was "Ken Garff didn't buy the wash that came with a dryer just the basic cheapest wash" ..... That wasn't told to me so I didn't have a towel.. My car is just as dirty as before the wash with the water spots from the cheap car wash because it dried before I could get home to dry it myself. Could they not cough out another dollar to help out their customers?

      This new experience added with how I was already treated (my brother left out the part where the salesman left us sitting at his desk for an hour doing who knows what, he's lucky I wanted the car but now I wish I just would have walked out) ...

      Just go somewhere else for your services and to find a car... If you need your car checked out at Ken Garff only trust the manager in service..
      Response from the owner2 years ago
      We apologize for the frustrating experience that you had with our service department. We want to talk with you about how things can be made right, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Matthew Hansen
      Matthew Hansen
      Local Guide · 157 reviews
      10 months ago-
      Great customer service.
      Response from the owner10 months ago
      Thank you, Matthew!
      Hook 'em Horns
      Hook 'em Horns
      65 reviews · 113 photos
      4 years ago-
      Scott West and the gang in the Service Department have taken care of our two new Honda Vehicles (Paul Stuart is our salesman and unrivaled in customer service and integrity.) for the past 14 years and always took FANTASTIC care of our …MoreScott West and the gang in the Service Department have taken care of our two new Honda Vehicles (Paul Stuart is our salesman and unrivaled in customer service and integrity.) for the past 14 years and always took FANTASTIC care of our vehicles and treated us like family!

      Recently, my wife and I relocated to Mesa Arizona due to health reasons. Prior to our move, we had a nagging issue with the brake light (on the dashboard) staying on. In spite of several attempts to correct the problem (the brakes were done as well as the break fluid reservoir cap being replaced), the light recently came on again.

      We took our CRV into a dealership here in Mesa and they discovered a problem with a wire going into the brake fluid reservoir had come loose. They fixed the problem and contacted Scott West up in Orem and explained the issue. Scott is a man of honor and integrity. He stepped up to the plate and offered to reimburse me for this repair which was much appreciated.

      I will miss the folks at Ken Garff Honda in Orem as they always treated me like family and have the utmost integrity. Scott (and the gang in the Service Department) and Paul (in Sales), thanks for all the years of outstanding service, integrity and friendship! The Honda Dealership (Honda of Superstition Springs) here in Mesa has big shoes to fill!

      Greg P

      Hook 'em Horns

      Brendan Watson
      Brendan Watson
      Local Guide · 156 reviews · 167 photos
      2 years ago-
      Friendly and clean. Competitive prices as well. Took them a few minutes to come up and talk to me though.
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      Rick Giles
      Rick Giles
      1 review
      6 years ago-
      I recently went to Ken Garff Honda of Orem to buy a new vehicle as soon as we arrived we were greeted by a sales man by the name of Mike Johnson. He was extremely nice and listened to exactly what we wanted. He showed us only vehicles we …MoreI recently went to Ken Garff Honda of Orem to buy a new vehicle as soon as we arrived we were greeted by a sales man by the name of Mike Johnson. He was extremely nice and listened to exactly what we wanted. He showed us only vehicles we were interested in and that were in our price point. He didn't push us to buy, and we felt like he really cared about our car buying experience! If you are ever in need of a car I would recommend going here and speaking with MIKE JOHNSON!!
      Cameron Warr
      Cameron Warr
      1 review
      3 years ago-
      My Accord had a recall on it so I called Ken Garff up to set up an appointment to get the car in. They told me to bring it in on Friday at 8:30am and they would have a car ready for us to use because the service takes 3-4 hours. I'm at work …MoreMy Accord had a recall on it so I called Ken Garff up to set up an appointment to get the car in. They told me to bring it in on Friday at 8:30am and they would have a car ready for us to use because the service takes 3-4 hours. I'm at work so my 38 week pregnant wife went to go drop the car off and believe it or not, no car was available to use, so my wife was stuck sitting on a hard chair for hours waiting for either a car or the repair to be completed. It would not have bothered me at all if they would have told us to come in days or a week later to fulfill their promise of having a car for us to use, but of course it didn't happen that way. It seems like something that would be simple for them to do. If I ever need to go to a Honda dealership again I'm traveling the 20 miles up to Sandy to hopefully have a better experience. At least the car was washed when they were done.
      Response from the owner3 years ago
      Cameron, we’re very sorry that your wife had to sit and wait much longer than anticipated. We recognize our error in appropriately managing expectations and we’d like to do what we can to make things right. Please contact our Customer Advocacy Manager, Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Cameron Erickson
      Cameron Erickson
      4 reviews
      3 years ago-
      I leased my car here a couple years ago and I have had an extremely positive experience! The service department has been amazing. They have gone out of their way several times to help me. The whole leasing experience was smooth and personable. I would recommend Ken Garff Honda of Orem to everyone! Thank you!
      Kathy Latham
      Kathy Latham
      Local Guide · 35 reviews · 42 photos
      a year ago-
      JB and Ben in the service department are awesome!
      Response from the ownera year ago
      Thank you so much, Kathy! We're so glad JB and Ben have taken such good care of you!
      Ed Estrella
      Ed Estrella
      Local Guide · 12 reviews
      a year ago-
      Overall great experience! I went in for an oil change. I was greated by Danielle pretty much immediately. She was super friendly, explained my multipoint inspection in a clear yet detailed fashion, and had a great sense of humor. Plus, she …MoreOverall great experience! I went in for an oil change. I was greated by Danielle pretty much immediately. She was super friendly, explained my multipoint inspection in a clear yet detailed fashion, and had a great sense of humor. Plus, she mentioned wanted a Civic Si which is freaking awesome! Gonzalo did a great job. His work is top notch, and treated my car like it was his own. Also, JB was great and chimed in with a great joke when Danielle was explaining my inspection. This was easily the best oil change I have ever experienced!
      Response from the ownera year ago
      We're glad that you had a great experience, Ed! Thank you for coming in, and we hope to see you again!
      Darrin Barney
      Darrin Barney
      2 reviews
      6 years ago-
      From start to finish this was the most pleasant car buying experience for my wife and I. Our Salesman, Tyler, was perfectly attentive, helpful and met our needs with service to us, not pressure to get what he wanted. …MoreFrom start to finish this was the most pleasant car buying experience for my wife and I. Our Salesman, Tyler, was perfectly attentive, helpful and met our needs with service to us, not pressure to get what he wanted.

      Everyone we met was cordial, and not overpowering. The process was very smooth. This is a dealer who helps you feel like you're at home, with friends.

      Brent Brown may bend over backwards, but Ken Garff will tie himself up in a pretzel to make you happy.
      Jim K
      Jim K
      6 reviews
      a year ago-
      This is my second time leasing a car from this dealership. I have never been treated better at any other dealership in Utah County. I will be going back to work with David and Alexis!
      Tom Johnson
      Tom Johnson
      3 reviews
      3 years ago-
      I feel like I got a good deal on the car. Everyone was very friendly and helpful and I didn't feel pressured at all. This is the second car I've bought from Ken Garff and this experience was even better than the first. I would recommend buying a car from them without any hesitation.
      Grant Pincock
      Grant Pincock
      Local Guide · 51 reviews · 48 photos
      2 years ago-
      I went in to get my car looked at for some recall issues and they were very friendly. The staff was kind and helpful. They had a charging station to charge your electronic devices, a soda foundation, and popcorn.
      Kael Albiston
      Kael Albiston
      5 reviews
      a year ago-
      Would not recommend this place to my worst enemy. Completely inconsiderate staff and no one willing to help out. Trying to get a decent salesman was a joke. I would avoid this place like the plague. You get better service at the DMV at 5pm
      Response from the ownera year ago
      Kael, we're sorry to hear that you had a bad experience with our staff! We'll do what we can to make sure our staff treat all customers respectfully and fairly.
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      Mitch Manley
      Mitch Manley
      15 reviews
      2 years ago-
      I was VERY impressed Ken Garff Honda and particularly with William (Will) in the automotive servicing department. I was so skeptical bringing my Honda van into the dealership after having the biggest nightmare experience ever with the Ford …MoreI was VERY impressed Ken Garff Honda and particularly with William (Will) in the automotive servicing department. I was so skeptical bringing my Honda van into the dealership after having the biggest nightmare experience ever with the Ford dealership in Spanish Fork a while back (will NEVER buy a Ford again). But I had to bring my van to the dealer because of a complex issue. Will stayed in touch daily, kept me in the loop at all times and stayed true to the original quote he gave. They were honest and upfront which is near impossible to find with dealerships and mechanics these days. If your Honda has issues, don't hesitate to bring it in to Ken Garff Honda of Orem!
      Abhinav Yanamaddi
      Abhinav Yanamaddi
      5 reviews
      2 years ago-
      I bought a new Honda Accord Sport. It was a great deal. Awesome place and awesome people!!!
      Nathan Crenshaw
      Nathan Crenshaw
      Local Guide · 123 reviews · 2 photos
      4 years ago-
      Excellent dealership. They were direct, honest, and helped me get the best deal possible. They answered all my questions in plain English, and they were happy to let me go home and think about it overnight. …MoreExcellent dealership. They were direct, honest, and helped me get the best deal possible. They answered all my questions in plain English, and they were happy to let me go home and think about it overnight.

      When my lease was up and I wanted to buy my vehicle (rather than lease a new one), they bent over backwards to make it easy for me. I live in a new state, but they overnighted all paperwork--at their own expense--to help me purchase the vehicle quickly. They helped me find the cheapest option for financing, and they did all the paperwork.

      I cannot recommend Ken Garff Honda highly enough. A++
      Ben Sutton
      Ben Sutton
      3 reviews
      11 months ago-
      Brent Packer was great!
      Response from the owner11 months ago
      Thank you, Ben!
      Dalton Paspuel
      Dalton Paspuel
      1 review
      a year ago-
      Excellent customer service thanks for everything. Highly recommended.
      Response from the ownera year ago
      Thank you for the review, Dalton! We're glad to hear that you had an excellent customer service experience!
      Todd Raffensparger
      Todd Raffensparger
      Local Guide · 15 reviews · 19 photos
      a year ago-
      The person we worked with was only interested in selling us when we were just looking and told him upfront
      Chelsey Olenik
      Chelsey Olenik
      2 reviews
      2 years ago-
      Ken Garff Honda of Orem is a great dealership! It is obvious that they want to sell cars and are willing to make a deal that benefits the customer. Everything is quick and easy!
      Travis Nichols
      Travis Nichols
      Local Guide · 1 review · 70 photos
      2 years ago-
      Bad pre-sale inspection and unresponsive to requests to make it right. Purchased a used (1 year old, 38,000 miles) car from this dealer. First thing we noticed when we began the test drive was that the interior was absolutely covered in …MoreBad pre-sale inspection and unresponsive to requests to make it right. Purchased a used (1 year old, 38,000 miles) car from this dealer. First thing we noticed when we began the test drive was that the interior was absolutely covered in dog hair. The salesman said an employee must have driven the car with his/her dog in tow. He assured us it would be clean at the time of purchase, which it was. Second thing we noticed was the "Service needed" message when we turned the ignition. The salesman promised it had been serviced and would make sure it was looked at prior to sale. We negotiated a second key as part of the sale which was not ready on the day of purchase. After a week of telephone tag, we finally scheduled an appointment. When we showed up for the appointment, the salesman told us they didn't have the part, but perhaps a neighboring store would. He drove our vehicle without permission to a neighboring store, who worked on the key. That service department also performed a recall (which we were unaware of and they provided no paperwork so we don't even know what the recall was). After driving the vehicle for 2,000 miles, I took it in to our neighborhood Ken Garff for a complementary oil change/tire rotation (mandatory AdvantageCare that comes with every car purchase) in preparation for a big move. This service station informed us that two filters were filthy and needed to be replaced ($80), and the rear tires were cupping badly and were likely the result of an alignment or struts issue. Also, they didn't know if the 30,000 mile inspection had been performed (a $600 service). The dealership purchased the car at 31,000 miles and sold it to us at 38,000, so technically it could/should have been done prior to their ownership, but at the very least it should have been done prior to the sale to us. I have tried in vain to speak to anyone about these issues. I call sales, and they refer me to service, who says they can't do anything, but maybe a sales manager. I try and reach a sales manager and only ever get voicemail, and messages are not returned. In truth, some responsibility lays on us for ignoring the warning signs (dog hair and service needed message), but the moral of the story is, based on our limited experience with this dealership, they will take advantage of you if they can and are not accommodating after the point of sale.
      Response from the owner2 years ago
      Travis, we are sorry that you've had such a frustrating experience with our dealership. We will try to reach out to you, but in the meantime please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284 if you haven't talked with her yet.
      Jeff Nielsen
      Jeff Nielsen
      Local Guide · 107 reviews
      a year ago-
      Honest and straightforward. I've never felt pressured or lied to by the service department.
      Madison Colton
      Madison Colton
      1 review
      a year ago-
      I had an amazing experience with ken garff, I highly reccomend going there! The staff is friendly, helpful and on the ball!
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      Hannah Hendrix
      Hannah Hendrix
      2 reviews
      3 years ago-
      Reps do not care about customers time or experience. All they care about is fitting in as many customers as possible to make as much money as they can. The experience and quality does not matter to them. I had an appointment at 1pm, by 2pm …MoreReps do not care about customers time or experience. All they care about is fitting in as many customers as possible to make as much money as they can. The experience and quality does not matter to them. I had an appointment at 1pm, by 2pm my car was still sitting in the garage waiting to be worked on. I spoke with a rep. who said it'll be another 45 minutes before they can get to it. I told him my appointment was for an hour ago, he said we don't turn anyone away appointment or not. So I guess appointments don't mean anything to this place. I ended up leaving, after they wasted an hour and a half of my time.
      If you guys are looking for a quick and customer friendly place to have your car serviced I recommend the Volkswagen dealership next door.
      Response from the owner3 years ago
      Your experience with our dealership sounds very frustrating, Hannah. We apologize for the long wait time you had even though you had an appointment. We'd like to talk with you about how things could be made right, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Laura Perkins
      Laura Perkins
      2 reviews · 1 photo
      a year ago-
      My mother in law had a great experience at Larry Miller. I mistakenly thought it was Ken Garff. Shame on me. We bought a car from them in September. They kept it to do a detail job which "their guy was out of town so a couple guys just did …MoreMy mother in law had a great experience at Larry Miller. I mistakenly thought it was Ken Garff. Shame on me. We bought a car from them in September. They kept it to do a detail job which "their guy was out of town so a couple guys just did it" and there was still gross stuff all over the third row and gum on vinyl. they said it didnt come off so I did it myself and it wasn't difficult. So they had it detailed again. It was better for a $160 detail job it was ok. There was still sticky in the cup holder. which was cleaned out during a routine oil change (JB in service is the only person there who has been helpful also the only one Ive worked with in that dept) When I picked it up within 4 hours i was stranded on I15. I got a tow truck to bring it back to them. The fuel pump went out. So I decided I didnt want that vehicle as there is a 3 day law to return cars. Lemon law or something. Anyways, they replaced a few things and as I know you cant tell its the fuel pump until it happens we ended up keeping the car on condition of any mechanical failure in the month they would take the car back. We paid 1500 (split with KG) to repair some rust along the back lights. We told them specifically not to worry about the bumper as it is plastic but when the paint job was done they had replaced the bumper and none of the rust. So they sent it back to their vendor who slapped some paint on top of rust. Well as we all know we fast forward 4 months and the all paint has chipped off exposing the rust again. I had called in my 3 day limit to ask about a few things and they were very willing over the phone to help me in those regards. When I got to the store however they told me since Id already signed papers they didn't have to do anything for me. I was told that I was ridiculous because of the paint job disagreement. And as of yesterday for the second time in less than 6 months. The car is waiting to go to the shop as it is broken down. Awesome. I called the general manager JJ who is helping me deal with the paint vendor. If helpful I will update this post to let everyone know. As of the moment I would not recommend buying a car from Ken Garff. Its a constant battle.
      Response from the ownera year ago
      We're sorry to hear about your frustrating experience you had with our dealership. We've tried to reach out to you and have left messages for you. We want to talk with you about your experience, so please reach out to our Brand Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Lisa Callister
      Lisa Callister
      Local Guide · 4 reviews · 6 photos
      2 years ago-
      I made an appointment to get a recall part on my car replaced. I took my car in. 2 1/2 hours later I received a call saying the part had to be special ordered and they were hoping it would be on their truck of parts coming in, but it wasn't. If I had known right away I would have come on a different day and not wasted my time.
      Response from the owner2 years ago
      Your experience sounds really frustrating, Lisa, and we apologize for the lack of communication from the dealership. We want to see how we can make you feel like a valued customer, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Brian Gordon
      Brian Gordon
      1 review · 2 photos
      6 years ago-
      I recently went to Honda of Orem, looking for a new accord. Mike Johnson was my salesman and was Great to work with. He took the time to find the car we were looking for. After some looking, he was able to locate on a had it shipped from a …MoreI recently went to Honda of Orem, looking for a new accord. Mike Johnson was my salesman and was Great to work with. He took the time to find the car we were looking for. After some looking, he was able to locate on a had it shipped from a out of town dealer. The car was clean and full of fuel when i came to pick it up the next day. Thanks to Mike and all the sales staff for all your hard work.
      Saul Macias
      Saul Macias
      1 review
      2 years ago-
      Purchased a car at Ken Garff recently. Did not have a good experience for two reasons. I went in to purchase the car in the afternoon not much light (which could be my fault) but when i drove the car home i noticed a large scratch on the …MorePurchased a car at Ken Garff recently. Did not have a good experience for two reasons. I went in to purchase the car in the afternoon not much light (which could be my fault) but when i drove the car home i noticed a large scratch on the bumper which i did not see before when i test drove the car. My thoughts are that the scratch occurred when they took it to get washed or on the way out. The reason i think it happened after was because i could feel little residues/flaking on the scratch when i saw it the morning after. Second reason was i purchased the car and did not know it only had one key. Granted i know it was not a new car but i have purchased other used cars and they are usually upfront about this i was not notified until i was walking out and had signed all the paper work. Its these things which showed a lack of care. I will not be referring people to the dealer and honestly would advice you do not shop here. They could have easily told me about only having one key and taken the care of fixing that minor bumper scratch and impressed me with honesty...i guess honesty and ken garff Orem don't go together.
      Response from the owner2 years ago
      Saul, we're sorry that your experience with our dealership was a negative one. We'd like to talk with you about how things can be made right in your situation, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Ryan Bartley
      Ryan Bartley
      4 reviews
      5 years ago-
      This is fairly long winded review, but trust me it is worth the read. I am not some crazy individual ranting about poor service. I am honestly concerned about the incompetent service department who put my family in danger many, many times. …MoreThis is fairly long winded review, but trust me it is worth the read. I am not some crazy individual ranting about poor service. I am honestly concerned about the incompetent service department who put my family in danger many, many times.

      Originally I really appreciated their kindness, as I had taken my car into them a few times before this experience. Recently I took my 2005 Pilot in for a recall. I hadn't experienced the symptoms, but wanted to prevent them as they were extreme. The vehicle would randomly slam on the brakes, completely unprompted. My wife took the car in and had it fixed. About a week later we were driving on the freeway and the brakes came on throwing us into the other lane. Throughout this process, the brakes threw us into other cars and one time a semi (an accident was never caused but some were certainly very close calls). Anyway, I called them and they said the couldn't look at it for another week. In that time, the vehicle slammed on the brakes numerous times. I took it back in and they investigated and came back and said they had originally done it wrong. The were very unapologetic even though it endangered my family. Well, about two weeks later, the vehicle started doing it again! I called them back and they agreed to look at the vehicle again. After "fixing" it again, the assistant manager assured me he felt comfortable giving the vehicle back. The lady who gave us our vehicle back made it clear it was not longer their issue. So when it happened again a few weeks later, I called Honda USA and filed a formal complaint. I ended up driving to Sandy to have Stockton Honda look at it. They promptly found the issue - Incorrect installation of a SINGLE ground wire, which was the entire point of the recall. Stockton Honda called the service manager at Ken Garff, Ed, and asked him to pay for it, which he wouldn't. He expected me to drive my vehicle down to him and trust him to fix it again. I called Honda USA again who was able to get Ed to agree to pay for the service at Stockton Honda. We haven't had the problem since.

      It took 2 and half months, 4 dealership visits and many hours of my time and gas money to get this recall fixed. The whole time dealing with apathetic and uncaring individuals. I will not be trusting Ken Garff Honda of Orem again.
      Jay Lane
      Jay Lane
      1 review
      2 years ago-
      It was a great experience and the sales woman (Lena) had the patience of Job. We took up most of her day and she never stopped smiling even though she was two or three hours past her quitting time by the time the car we wanted arrived from Salt Lake.
      Sierra Walters
      Sierra Walters
      3 reviews
      2 years ago-
      I feel completely screwed over on the deal made for the car. Ended up paying double its actual worth and had to cover big fixes within the first two years.
      Our fault for being naive, but shame on them for being predators on first time buyers.
      Response from the owner2 years ago
      Sierra, we are sorry to hear that you've had a bad car-buying experience with our dealership. We want to talk with you because we want to see how things can be made right for you. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Susan Hilderbrand
      Susan Hilderbrand
      1 review
      2 years ago-
      We worked with Cornell. He was very helpful, polite and efficient. Had a great experience at Ken Garff Honda, love my CRV, and have already referred someone!
      Ryan McKeag
      Ryan McKeag
      Local Guide · 135 reviews · 23 photos
      a year ago-
      Currently renovating their Shop to provide better service for their customers, Installing new Vehicle Hoists and Equipment.
      (Rich's Shop Equipment)
      Response from the ownera year ago
      Thank you, Ryan!
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      Martha Park
      Martha Park
      2 reviews
      a year ago-
      The reason for my visit was for a CVT 16-053 TSB software update on my 2016 Honda Accord. …MoreThe reason for my visit was for a CVT 16-053 TSB software update on my 2016 Honda Accord.

      JB Packer, the manager of the service department, immediately checked me in and provided me with the details on what was to be done on my car. He then also provided me with a voucher for a car wash after the service was performed. Love the service and the attitude. Thanks.
      Sam Farnsworth
      Sam Farnsworth
      Local Guide · 50 reviews
      2 years ago-
      Just bought a Honda Odyssey from here. It's my second purchase from here. Best price in all of Utah. Great service, too.
      Mario Hernandez
      Mario Hernandez
      1 review
      a year ago-
      Great place to get your car serviced! Great customer service and wasn't oversold!
      Tysen Webb
      Tysen Webb
      Local Guide · 88 reviews · 29 photos
      a year ago-
      Newly remodeled building with very helpful staff!
      Response from the ownera year ago
      Thanks, Tysen! We're so glad that you like our new building and that our team was able to help you out!
      J Will
      J Will
      1 review
      3 years ago-
      Terrible customer service. We brought our mini van in to Ken Garff Honda of Orem when Honda recalled its airbags. When we picked up the vehicle, there was a giant crack across the windshield. We asked the front desk what happened, and …MoreTerrible customer service. We brought our mini van in to Ken Garff Honda of Orem when Honda recalled its airbags. When we picked up the vehicle, there was a giant crack across the windshield. We asked the front desk what happened, and the guy's response was, "I don't have anything to do with that. I already gave you your bill." So we asked to speak with the person "who did have something to do with that". The next man wouldn't look us in the eyes and then proceeded to tell us that the crack must have been there when we brought the car in (it most definitely was not) or that the weather could have caused it. It had been mild spring weather the entire time our vehicle was at the dealership!! They refused to help in any way when we asked if there was something they could do or an explanation they could give us. The guy's only response was, "Better call your insurance." You've got to be kidding me. We won't be returning to their business again. Terrible.
      Response from the owner3 years ago
      J, we’re sorry for the negative experience you had at our dealership. We would like to look into the situation and determine exactly what happened so that we can do everything in our power to resolve things for you. Please contact our Customer Advocacy Manager, Carli Anderson at 801-714-2200 or carlia@kengarff.com.
      Zachary Bigler
      Zachary Bigler
      Local Guide · 17 reviews · 3 photos
      a year ago-
      BEST DEALERSHIP IN THE STATE!
      Response from the ownera year ago
      Thank you for the kind words, Zachary. We sincerely appreciate your business.
      David Krum
      David Krum
      Local Guide · 54 reviews · 332 photos
      a year ago-
      It's a long long story, I'll have to get back to you.
      Response from the ownera year ago
      David, we’re sorry to hear that you had a frustrating experience here, and we’d really like to know more about what happened. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284 and we'll be happy to discuss the incident and help. Thanks!
      Shanni Call
      Shanni Call
      2 reviews
      a year ago-
      We had a great experience! The process is always time consuming, but we felt good about our purchase and the people that we worked with.
      Response from the ownera year ago
      Thank you for the review, Shanni!
      Ryan Holmes
      Ryan Holmes
      5 reviews
      a year ago-
      After taking my car to several other shops, spending hundreds of dollars, and still having the same problem, I finally took my old Honda CRV to Ken Garff and they were able to finally fix it following a careful process of elimination. They also treated me fairly on price.
      Jesse Leishman
      Jesse Leishman
      2 reviews
      5 years ago-
      We recently purchased a vehicle from Mike Johnson at Ken Garff and we had a great experience working with him. Mike was very knowledgable and accommodating. He helped us get everything we wanted and more for reasonable price. We will …MoreWe recently purchased a vehicle from Mike Johnson at Ken Garff and we had a great experience working with him. Mike was very knowledgable and accommodating. He helped us get everything we wanted and more for reasonable price. We will definitely look to Mike for our next purchase and recommend him to anyone looking for a great deal.
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      Travis Hoyt
      Travis Hoyt
      Local Guide · 709 reviews · 4,540 photos
      2 years ago-
      This review is for the service center. I've had nothing but great experiences here. JB Packer has been my service tech. I brought a used car in and they gave it a thorough inspection. After purchasing it, I brought it in to get a TSB taken …MoreThis review is for the service center. I've had nothing but great experiences here. JB Packer has been my service tech. I brought a used car in and they gave it a thorough inspection. After purchasing it, I brought it in to get a TSB taken care of and to get the oil changed. I called the parts department a few days prior to make sure they had a key in stock so I could get a duplicate key. When I arrived, they were out of stock. JB had them special order one from the Salt Lake location and had it ready for me later that day. He even gave me a small discount on the labor on the oil change to compensate for the inconvenience that was having to get shuttled to work and back instead of taking care of it all first thing in the morning (7:30 am appointment). We filled out a survey from Honda detailing the experience, and one of the managers from the dealership sent us a handwritten letter thanking us for the feedback. I must say that sounds like they're trying their best to provide excellent service. I'll be bringing my car in here for future maintenance work. I was surprised that their prices are pretty fair, too. I had always thought that dealerships were obscenely expensive for service. Not so!
      Jason Heppler
      Jason Heppler
      Local Guide · 36 reviews · 37 photos
      3 years ago-
      Okay experience, in the end I felt like we got a good vehicle at a fair price. We did have some of the typical time wasting back and forth between the sales person and unseen "sales manager". If there is a real sales manager, come out of …MoreOkay experience, in the end I felt like we got a good vehicle at a fair price. We did have some of the typical time wasting back and forth between the sales person and unseen "sales manager". If there is a real sales manager, come out of the backroom and introduce yourself. (I personally don't think there was a sales manager, it felt more like a way to keep the negotiations at arms length and to draw the process out to tire me out. Or maybe it's a crutch for the sales person? I don't know, but it feels like the Wizard of Oz pulling strings behind the curtain and left a bad taste in my mouth.) They also tried to slip questionable add-ons onto the sale. I wish dealerships would be upfront with options, explain the value and let the customer decide what they'd like to buy them so they aren't wasting time with games and lots of discarded paperwork. But I guess they must make good money tacking these things on to orders and some customers must not notice or care.

      Service department was helpful and had what I felt was a fair price on a recent visit to get new keys made for a vehicle.
      fuser662
      fuser662
      1 review
      3 years ago-
      Took several calls just to contact them, and several more to get a time estimate on the repairs. Finally was able to get an appointment and after a 30 minute commute they told me they only had the parts for half of the repairs. The repairs …MoreTook several calls just to contact them, and several more to get a time estimate on the repairs. Finally was able to get an appointment and after a 30 minute commute they told me they only had the parts for half of the repairs. The repairs take 4-6 hours each, so now I am out of work for 2 days because they couldn't take the time to tell me they don't have the required parts for the repairs before I drove down.
      Response from the owner3 years ago
      We’re very sorry for the inconvenience. We are truly committed to our customers and would like to discuss your car repair with you to determine how we can change your experience to a positive one. Please contact Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Mike DeMille
      Mike DeMille
      4 reviews
      4 years ago-
      Don't waste your time here. They don't believe in their own mantra of "We hear you." Don't buy it - they don't. …MoreDon't waste your time here. They don't believe in their own mantra of "We hear you." Don't buy it - they don't.

      Saw an ad on KSL for a used car and decided to come in and take a look. The first salesman I dealt with was nice enough, but then I ended up speaking with Mike Johnson for about 2 minutes - and that was long enough. In that short of time, he treated me like a complete idiot, exploded in rage, and all but threw me out of the store. They were trying to sell me a very overpriced car and take mine to make a killing on it - because I know they could turn around and sell mine for nearly double what I was offered. I'm not opposed to them making money for either side of the transaction, but they absolutely will not retire because of me. I'm not an idiot.

      Worst experience buying a car I've had. All they're trying to do is bait you in to one of their games and rob you. I will never be returning to Ken Garff Honda in Orem.
      Response from the owner4 years ago
      Mike, we’re sorry to hear that you had such a negative experience. We want each of our customers to feel like they have received excellent customer service and regret that you did not feel that. We would like the opportunity to discuss what …MoreMike, we’re sorry to hear that you had such a negative experience. We want each of our customers to feel like they have received excellent customer service and regret that you did not feel that. We would like the opportunity to discuss what occurred during your visit and how we can make it right. Please contact our General Manager, Tyler Slade, at 801-714-2201.
      Bob Jabarbon
      Bob Jabarbon
      15 reviews
      2 years ago-
      Absolutely phenomenal service. It's clear that they truly care about the comfort of their customers.
      Dwight Geddes
      Dwight Geddes
      Local Guide · 21 reviews
      2 years ago-
      Warning they quote high prices and price gouge. Their repair sales representatives are in a competition on how much $ they can make the shop, to which their GM JJ does not deny this. We have used this location for the last 10 years and …MoreWarning they quote high prices and price gouge. Their repair sales representatives are in a competition on how much $ they can make the shop, to which their GM JJ does not deny this. We have used this location for the last 10 years and for now will likely continue using them because we still trust their repair work, but have learned to negotiate the service costs.... but it's stressful and not fun. Tip is to ask for "After Market" parts, which are MUCH LESS, and try and bring proof of lower cost on parts and labor from other sources to negotiate the price down... this is not hard to find because again, THEY PRICE GOUGE! For now we continue to use them because we trust their diagnosis and repair work. Their sales guys are friendly and nice otherwise.
      Response from the owner2 years ago
      Dwight, we're sorry to hear that you've had some issues with our service department. We'd like to talk with you about how things can be better, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Tyler Lester
      Tyler Lester
      7 reviews
      a year ago-
      Friendly service staff, salesman was mildly pushy
      Response from the ownera year ago
      Thank you for your review, Tyler! We're glad our service staff was great to work with, but we apologize that you felt some pressure from the sales side of things. We'll pass along your feedback and make sure it doesn't happen again. Thanks for letting us know!
      Brian Borup
      Brian Borup
      1 review
      a year ago-
      Kirby Bolick was great to work with and I'm loving my new CRV.
      Response from the ownera year ago
      Brian, we're glad to hear that you're loving your new CR-V! If there's anything we can do to help you in the future, just let us know!
      Kyle Bevan
      Kyle Bevan
      2 reviews
      2 years ago-
      Nothing like being treated like a child. Took my vehicle in for a recall. After they fixed it, I get codes about the system they worked on. Coincidence? maybe. Took it back and they worked on it again for about an hour. Now the airbag light …MoreNothing like being treated like a child. Took my vehicle in for a recall. After they fixed it, I get codes about the system they worked on. Coincidence? maybe. Took it back and they worked on it again for about an hour. Now the airbag light is on again. Called again and the service guy talks to me like I am three years old. Now I get to take another day off work. Three days off for a recall. Thanks Honda
      Response from the owner2 years ago
      Your experience with our service department and staff sounds pretty terrible, Kyle, and we're sorry about it. You deserve to be treated like a valued customer, and we want to see how we can make you feel like one. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Amanda Hyer
      Amanda Hyer
      1 review
      2 years ago-
      This was the weirdest, most frustrating, completely exasperating, car buying process I've ever experienced. After leaving the dealership the third time (the fact that I had to go in to the dealership twice after buying my car is telling …MoreThis was the weirdest, most frustrating, completely exasperating, car buying process I've ever experienced. After leaving the dealership the third time (the fact that I had to go in to the dealership twice after buying my car is telling enough), I felt completely disrespected, unappreciated, and marginalized. They couldn't have been more demeaning if they tried. I came to this dealership because a relative suggested it. They said that had had a fantastic experience and had never had such a great, low-pressure car buying experience. That was not my experience at all, and I would suggest that you go anywhere else to buy a Honda. I do love my new car, it has been great, but the experience couldn't have been more frustrating.
      Response from the owner2 years ago
      Amanda, we're sorry to hear that your car-buying experience was so negative and frustrating. We want to hear about what happened so we can see how we can make you feel like a valued customer. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
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      Garrett Marshall
      Garrett Marshall
      5 reviews
      5 years ago-
      I love my new Honda Civic! I had a great experience with this dealership, as well as my salesman Ray Paravan. He made sure all my questions were answered and was sure to let me know the perks of owning a Honda. I felt relaxed like I was …MoreI love my new Honda Civic! I had a great experience with this dealership, as well as my salesman Ray Paravan. He made sure all my questions were answered and was sure to let me know the perks of owning a Honda. I felt relaxed like I was talking with a friend about cars, and ended up bringing one home!

      Keep it up, Mr. Ray and Ken Garff!
      Max Scoville
      Max Scoville
      1 review
      5 years ago-
      Our experience with Todd Buie was fantastic!! It was our first time buying a car from a dealership, and so we were a little nervous. However, we could feel that Todd was sincerely interested in getting us the best car at the best price! He …MoreOur experience with Todd Buie was fantastic!! It was our first time buying a car from a dealership, and so we were a little nervous. However, we could feel that Todd was sincerely interested in getting us the best car at the best price! He wasn't pushy and was very flexible! He knows so much about Honda cars and can really give you great advice about the ins and outs of the cars! My wife and also feel like we became his friend, which made our experience buying a car enjoyable! We give Todd (and his son Spencer, who also helped us) two thumbs up!...and if we had more thumbs, we would give them MORE thumbs up!
      Kelsey Berteaux
      Kelsey Berteaux
      Local Guide · 117 reviews · 134 photos
      2 years ago-
      I was disappointed with the salesman I spoke to at Ken Garff Honda--he was not at all exemplary of the "We Listen" Ken Garff way. He was basically just a regular, kinda pushy, kinda sneaky car salesman. I'm happy to deal with that culture …MoreI was disappointed with the salesman I spoke to at Ken Garff Honda--he was not at all exemplary of the "We Listen" Ken Garff way. He was basically just a regular, kinda pushy, kinda sneaky car salesman. I'm happy to deal with that culture because that seems to be the American way to buy a car, but when your shtick is that you offer low-pressure buying experience, I'm very disappointed that you don't actually deliver on that.
      Response from the owner2 years ago
      Kelsey, your experience with our sales staff sounds frustrating, and we're sorry to hear that it happened. We would like to talk with you to see how we can make you feel like a truly valued customer. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Ashley Jensen
      Ashley Jensen
      3 reviews
      2 years ago-
      I really enjoyed buying a car, but you guys didn't do a lot of the stuff we asked you to...
      Kar Hep
      Kar Hep
      2 reviews
      3 years ago-
      Parts department had not picked up the phone today (Tuesday) for over one hour during business hours. I had Valerie transfer me over three times. I get hives when I think about working with these guys again. If there were no snowy roads I …MoreParts department had not picked up the phone today (Tuesday) for over one hour during business hours. I had Valerie transfer me over three times. I get hives when I think about working with these guys again. If there were no snowy roads I would drive up to Sandy to get help and real customer service. When they did my complete brake overhaul recently my car was returned to me unwashed, grease hand prints on the door, my seat and my floor had grease boot marks. I apprised them of this and they were indifferent. I get better service form my neighborhood mechanic but sometimes you need to go to the dealer. I cannot think of anything good to say about this place. I am yet to have a good experience with them. Since Utah county is my home, I guess this was my last Honda car purchase.
      Response from the owner3 years ago
      Kar, we’re very sorry for being difficult to get a hold of and for the disappointing service. Please know that your satisfaction is our priority. We’d like to make things right. Please contact us: Denim Simkins, Service Manager, 801-801-714-2231.
      Victoria McAfee
      Victoria McAfee
      9 reviews
      2 years ago-
      Customer service here is amazing. Out of all the Honda dealerships I have been to to get maintenance on my car, they were the best.
      ErinMeisje
      ErinMeisje
      3 reviews
      2 years ago-
      I bought a car from here and had a terrible experience. I was very impressed with the service and with the price of the car. However, in the next month I spent over $1,500 replacing the battery, air conditioning belt and compressor, spark …MoreI bought a car from here and had a terrible experience. I was very impressed with the service and with the price of the car. However, in the next month I spent over $1,500 replacing the battery, air conditioning belt and compressor, spark plugs, 2 tires, and several other things. It was very obvious that they had scammed me and had tried to fix as little as possible. They hadn't even told me that the air conditioning was out. I will never buy from here again and would advise any others to stay away from these money hungry people.
      Response from the owner2 years ago
      Erin, we're sorry that your experience with our dealership was so terrible. We want to talk with you about how things can be made right for you, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Jon Wellman
      Jon Wellman
      1 review
      5 years ago-
      Bret Nielsen was so nice to me. He helped me find the best deal for me and my family. We recently purchased a Honda Civic for a very good deal.
      Holly Wallace Nielsen
      Holly Wallace Nielsen
      1 review
      5 years ago-
      We recently bought a new car from Ken Garff Honda. Our intention was to buy something used, but our sales guy Brett showed us that buying a new Civic would be a better option for us. We love our new car and Brett was very nice, honest and patient. I would tell anyone shopping for a Honda go see Brett at Ken Garff in Orem.
      Lily Carlson
      Lily Carlson
      1 review
      6 years ago-
      I have always taken my Honda to these guys. I have felt that they do a great job helping me get what ever I need taken care of. When getting into a new car, I drove a hard sale. In the end, I feel that all of my concerns were heard and that they definitely came through and gave me the option that I was looking for.
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      Dillon Crim
      Dillon Crim
      Local Guide · 113 reviews · 243 photos
      a year ago-
      This was a nice Honda store and the staff was very nice.
      Response from the ownera year ago
      Thanks for stopping by, Dillon! Please let us know if you need anything else!
      Kyle Dye
      Kyle Dye
      3 reviews
      4 years ago-
      Very rude and not helpful salesmen. We did a quick drive through the lot to see where the used vehicles were located. We found them and we found a parking spot right in front of the building. There were two salesmen standing out front and …MoreVery rude and not helpful salesmen. We did a quick drive through the lot to see where the used vehicles were located. We found them and we found a parking spot right in front of the building. There were two salesmen standing out front and we got out of our vehicle and walked towards the used. We were able to browse the used cars and found two Toyota's that looked perfect but they had no prices.

      We walked towards the front to find a salesman and found one. He asked if we had been helped and we said no. He asked what we were looking for and we told him. He then proceeded to say that we can find those at the back of the lot by the service department. He didn't come down there with us. As we started to walk away we looked back and saw the jerk walking towards another couple. He had brushed us off in favor of a different couple.

      A couple minutes later we found the used vehicles and found two great vehicles. We looked around and couldn't see any salesmen (besides the jerk) and one of the two men who were standing around up front when we had first pulled in (who had again dismissed us and went and was helping another couple).

      What kind of dealership shoves one customer away only to then turn around and help a couple that showed up later. Very disappointed and frankly VERY pissed off!!!
      Response from the owner4 years ago
      Kyle, we are so sorry for not having given you the attention you deserved. This is certainly a matter we will bring up with our sales team. We would like to discuss what happened during your visit to get more details and to determine how we …MoreKyle, we are so sorry for not having given you the attention you deserved. This is certainly a matter we will bring up with our sales team. We would like to discuss what happened during your visit to get more details and to determine how we can make it right. Please contact our General Sales Manager, Chris Lenker at 801-714-2203 on his cell phone at 801-361-4758
      Joey zollinger
      Joey zollinger
      3 reviews
      7 years ago-
      The people at Ken Garff are honest and friendly. Last time I called the service department, Curtis was able to quickly provide me with the information I needed. It's not easy to find a car dealership that I feel can feel comfortable with, but Ken Garff seems to be the exception.
      Bennett Tyrrell
      Bennett Tyrrell
      16 reviews
      2 years ago-
      I had an appointment at 9:30 am, I got to the service line and waited 7 minutes.. no one came to my car window.. cars pulled up behind me and the service members attended to the two and threes behind me before me.. They actually never came …MoreI had an appointment at 9:30 am, I got to the service line and waited 7 minutes.. no one came to my car window.. cars pulled up behind me and the service members attended to the two and threes behind me before me.. They actually never came over to my car to ask what I was there for or needed. I waited a totall of 15 minutes in line and not one person came over! I ended up going inside to talk with someone about what I needed done and they were short with me and treated me like a lesser customer. I then was unable to leave my car because there are no shuttles or rental cars for Saturdays which I understand. I then just said ok I can come back next week. I walked out to my car which was now inside the service glass and was stuck waiting another 7 minutes for the one car blocking the exit. They just have pathetic customer service, and there is no going above and beyond from anyone there...there was nothing and it is really lame. This is a generous 2 stars for them.
      Response from the owner2 years ago
      Bennett, we apologize for the negative experience you had with our service department. We'd like to talk with you about how things can be made right, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Steve Hair
      Steve Hair
      2 reviews
      4 years ago-
      Anyone who is looking for a car, this is hands down the best dealership and experience you will have. We shopped around at multiple big-name dealerships before coming to Ken Garff, and the second we walked in the door we saw and felt the …MoreAnyone who is looking for a car, this is hands down the best dealership and experience you will have. We shopped around at multiple big-name dealerships before coming to Ken Garff, and the second we walked in the door we saw and felt the difference. They listened to what we had to say and got us the exact car we wanted for much less than any other dealership offered. MIKE JOHNSON AND JOSE WERE AWESOME. We knew we were in good hands every step of the way with them helping us out. If the owner or Manager is reading these comments, please buy these guys dinner or something, they deserve some special treatment after the awesome experience we had. The only recommendation I have is maybe include some movie tickets or a gift certificate with each car purchase, when you buy a new car you want every excuse to take it out and drive it around and if you have a gift certificate, well then you have to drive the car to go out and use it ;) Thanks again!
      Response from the owner4 years ago
      We're so glad to hear that! Good idea on the gift certificate and dinner. We'll never turn down a free dinner! Thanks for taking time to share your experience.
      Chris Padilla
      Chris Padilla
      5 reviews
      8 years ago-
      Ken Garffs staff was here in Orem was very helpful and respectful to our wishes. We had stopped by probably 7 times before we sat down to sign papers etc... It was nice not feeling pressured. We feel like we got a great deal.
      nutjarin davis
      nutjarin davis
      1 review
      2 years ago-
      Loved how they treated us and we got in the car that we wanted. They went above and beyond to help us way pass there closing time.
      quattro
      quattro
      3 reviews
      2 years ago-
      Bought my car there 3 months ago and still have not received my license plates. After calling daily for a week straight I finally got a manager on the phone and he told me they "forgot" to do safety and emissions. I had to take it in to Ken …MoreBought my car there 3 months ago and still have not received my license plates. After calling daily for a week straight I finally got a manager on the phone and he told me they "forgot" to do safety and emissions. I had to take it in to Ken Garff of Riverdale to get it done since I live up north and they promised me my plates would arrive within 2 days. Here I am 2 weeks later with no license plates. I call daily and ask to talk to management/finance and every time get sent to voicemail, and I leave messages/emails every time with no response. It is impossible to get a hold of David, the guy who should be helping me but instead tells me lies about when I should see my plates. I will never buy again from any Ken Garff simply due to their horrible customer service. Once I get my license plates, if I ever do, I will be done with them.
      Response from the owner2 years ago
      Levi, we apologize for the difficulty you've had with getting your plates. If you haven't yet received them, please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284 so we can try to resolve this issue.
      David Orton
      David Orton
      8 reviews · 1 photo
      5 years ago-
      I have purchased 3 cars from Mike Johnson and helped my daughter buy one from him as well. Mike is great at going out of his way to find just what you are looking for. When you start thinking about looking for a call give Mike at Ken …MoreI have purchased 3 cars from Mike Johnson and helped my daughter buy one from him as well. Mike is great at going out of his way to find just what you are looking for. When you start thinking about looking for a call give Mike at Ken Garff Honda of Orem a call. He will let you know when he finds your car. He is a rare find and understands that finding the right car is more important than making a quick sale.
      Bradly Wilson
      Bradly Wilson
      5 reviews · 1 photo
      6 years ago-
      I can honestly say that our experience with John Bevins has been the best we have ever had with any salesman. He's clear and upfront about the facts as they stand; we never felt like he was trying to pull one over on us. We will be asking for him for our future car purchases.
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      Cecilia Haedo
      Cecilia Haedo
      Local Guide · 59 reviews · 10 photos
      2 years ago-
      Very helpful people. We were able to buy what we needed
      Brian Swen
      Brian Swen
      2 reviews
      2 years ago-
      The vehicle was reasonably priced but the staff wasn't very helpful or honest. They told me that the vehicle had new tires, but every time I drove it there was a shimmy, so I asked them to balance it....they said they did I drove it and …MoreThe vehicle was reasonably priced but the staff wasn't very helpful or honest. They told me that the vehicle had new tires, but every time I drove it there was a shimmy, so I asked them to balance it....they said they did I drove it and still there was a shimmy. I was trying to go on a road trip and my kids in the back seat were getting shaken to pieces. I ended up taking it to Ken Garff honda in SLC they saw the tires were NOT new AND out of balance. They put on a new set and properly balanced and now the vehicle rides like a dream. Felt like the KG of Orem was dishonest and inept and the KG of SLC actually knew what they were doing.
      Response from the owner2 years ago
      Brian, we're sorry that your experience at our dealership was so negative. We want to talk with you about how we can make you feel like a valued customer again, so please contact our Customer Advocacy Manager Carli Anderson carlia@kengarff.com or 801-714-2284.
      Joe Hunter
      Joe Hunter
      Local Guide · 137 reviews · 82 photos
      a year ago-
      Nice selection. Friendly people.
      Response from the ownera year ago
      Thanks for your review, Joe!
      Kayela Sue
      Kayela Sue
      2 reviews
      5 years ago-
      I came in and I was looking for a Mazda 3, Ray Paravan helped me, he was amazing! He gave low pressure and very knowledgeable and helped me find the exact car I needed! I would definitely recommend coming back and working with him.
      Matthew Webber
      Matthew Webber
      4 reviews
      a year ago-
      I have tried 3 times to get a hold of service for parts pricing and to make an appointment and each time I sit on hold until it rings back to the front desk. I guess I'll drive up to salt lake count to Stockton12 since they answered the phone!
      Response from the ownera year ago
      We're sorry that there were problems with getting through to our parts department. We're going to make sure that our system is working correctly so that this problem doesn't happen again. If there is anything we can do to improve your …MoreWe're sorry that there were problems with getting through to our parts department. We're going to make sure that our system is working correctly so that this problem doesn't happen again. If there is anything we can do to improve your experience with us, please reach out to our Brand Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Ms. Ekko Schneiter
      Ms. Ekko Schneiter
      29 reviews · 20 photos
      a year ago-
      Sold us 3 Honda Civics and had great customer sercice. Did everything they could to give us the right car and right price.
      Response from the ownera year ago
      We hope you enjoy your Honda Civics, Ethan! Thank you for the review!
      Allison Nichols
      Allison Nichols
      4 reviews
      5 years ago-
      I came into the dealership looking to buy and Ray Paravan helped me sort through all my options. He didn't pressure me into anything or try to sell me above my budget and I felt really comfortable there. I will definitely be returning for any future car needs.
      Brian Smith
      Brian Smith
      Local Guide · 26 reviews · 37 photos
      2 years ago-
      In our initial purchase experience things didn't go very well. Our salesman was pushy and dishonest and the car was weeks later than they promised, and they sent us the wrong one, giving us one with a manual transmission when we paid extra …MoreIn our initial purchase experience things didn't go very well. Our salesman was pushy and dishonest and the car was weeks later than they promised, and they sent us the wrong one, giving us one with a manual transmission when we paid extra for an automatic.

      We would have ignored all that though, since they fixed it in the end, but they've made the misery continue.

      Alexis Robert from "Sales & Leasing" at the Ken Garff Honda in Orem keeps emailing me trying to get me to buy another new car. I've told her I'm not interested but she keeps doing it.

      The staff there only cares about making money off you. I do not recommend buying a car there, or even giving them your contact information.
      Response from the owner2 years ago
      Brian, we apologize for the issues with ordering your vehicle and for the pushiness of members of our staff. We want you to feel valued as a customer, so we will make sure that our staff doesn't bother you any more. If there is anything …MoreBrian, we apologize for the issues with ordering your vehicle and for the pushiness of members of our staff. We want you to feel valued as a customer, so we will make sure that our staff doesn't bother you any more. If there is anything else we can do to make things right, please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Lauren Miera
      Lauren Miera
      2 reviews
      5 years ago-
      I recently went in & looked at the used cars & was helped by Jose Corona.
      He was such a great salesman to be helped by. Very well mannered & knew what he was talking about. …      More      I recently went in & looked at the used cars & was helped by Jose Corona.
      He was such a great salesman to be helped by. Very well mannered & knew what he was talking about.
      If I ever need another car I will be going back there & back to Jose.
      Mario Vega
      Mario Vega
      5 reviews
      3 years ago-
      They don't answer the phone at the service department. When they did, they transfered me and it went to voice mail. I had to try every extension for about 30 minutes only to be told that they checked my car, but the quote is not ready. …MoreThey don't answer the phone at the service department. When they did, they transfered me and it went to voice mail. I had to try every extension for about 30 minutes only to be told that they checked my car, but the quote is not ready. That they would call me back in 15 minutes. Didn't happen. Also, that they don't think it's safe to drive it, but they don't have loaner cars and I would have to pay at least 4 days (while they work on my car) of rental car.
      Response from the owner3 years ago
      Mario, we’re very sorry to hear that. We would like to do what we can to change your experience with our dealership to a positive one. Please contact our Customer Advocacy Manager, Carli Anderson at carlia@kengarff.com or 801-714-2284.
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      Zachary Miller
      Zachary Miller
      Local Guide · 40 reviews · 9 photos
      3 years ago-
      This was my first dealership experience and I have to say it was REALLY disappointing. …MoreThis was my first dealership experience and I have to say it was REALLY disappointing.

      Things actually weren't too bad until we started signing paperwork on my lease. It took a very long time to get paperwork agreed upon, printed, and signed. After all of that I drove the car off the lot and thought everything was squared away and good.

      A week later a received a call informing me that I had signed paperwork for the wrong car and that I would need to sign paperwork again for the right car. I do not live in Orem so the paperwork had to be mailed to me. Upon receiving the new paperwork I discovered that my monthly lease payment had increased a couple of dollars above what I had previously agreed upon at the dealership (despite the overall price of the car being the same).

      I called to inquire as to why the change in price and was told that because the car that I leased was "newer" than the one I signed paperwork for (both were 2015 models) the monthly price was increased. This didn't make sense to me whatsoever but not wanting to deal with the hassle of it anymore I signed the paperwork and sent it back thinking my problems were over.

      Now three weeks removed from driving the car off the lot, I find out that the set of spare keys that I was given to my car are actually the set of keys for the car that I signed the wrong paperwork for. Now I have to have my real spare keys sent to me and I have to mail back the wrong set along with the owners manuals.

      It's really just been a big hassle to me to have to keep finding problems with the purchase. I'm worried I'll find something else somewhere else down the line and have to call the dealership up again to get it fixed.

      Another issue I found was that when I called to get the new paperwork explained to me and why the increase in price, I was offered a free detailing of my car, but rather than send me a certificate to have this done, I'm supposed to visit the dealership, speak with the accountant who assisted with the paperwork, and "remind him of who I am" and he'll get me the right services going on my car. Without any kind of documentation or physical agreement, I fully expect to never be able to redeem this perk I was given as a result of the mistakes on the dealership's part. I wouldn't expect anyone to remember a person they spent an hour or two with months down the calendar.

      I am really unlikely to do business with this location or Ken Garff dealerships in general and would recommend looking at other options in the area if you are able. I'm just really disappointed in how all of this has transpired and wished I had better things to say about my experience.

      Really small changes to their customer service model would really benefit the customer and it's disappointing that a company who prides themselves on listening to their customers fails to meet the needs and expectations they set for themselves.
      Response from the owner3 years ago
      Zachary, we're sorry for the hassle you experienced. We want to make the car buying process as smooth as possible and regret not being able to provide that for you. Please contact our Customer Advocacy Manager, Carli Anderson at carlia@kengarff.com or 801-714-2284. We'd like to make things right.
      Lauren Marie
      Lauren Marie
      1 review
      2 years ago-
      The only bright side was the guy that installed my windshield wiper inserts. He was awesome. I wish I remembered his name. Every other experience I've had with them has been awful. …MoreThe only bright side was the guy that installed my windshield wiper inserts. He was awesome. I wish I remembered his name. Every other experience I've had with them has been awful.
      I'm partial to going to the dealership because I used to work for one before I moved out of state. I had a good relationship with those service advisors and they never tried to sell me on something I didn't need.
      I went in to this particular dealership in Orem, UT for a simple oil change. I tried calling first to make an appointment and after about 10 minutes of being transferred around in circles I gave up and just hung up. I tried to just stop in and was told it would be a two hour wait. So I left and scheduled an appointment online. After the oil change, they told me to repair my breaks. After taking my car to another mechanic I was told they were only half worn. And they wanted to charge me $240 for something that wasn't even needed yet!
      As the service advisor was going over other recommended services, he recommended I change my transmission fluid (along with every other fluid). When I mentioned that I had just had my transmission fluid changed 3 weeks before, he said that he was recommending it because it wasn't in their records. So if the work wasn't done there, it doesn't count apparently? He would have let me spend another $150 on that without even checking to see the condition of the fluid to start with!

      This was the second time I have been here. The first was long enough ago that I don't remember details. I do remember feeling like they were just trying to get me in and out without any appreciation for those who keep them in business. I'm sure not all of the service advisors are rude or lying, but I've had enough experience now to not trust anything they say.
      Response from the owner2 years ago
      Lauren, we're sorry to hear that your experience with our service department staff; nobody wants to feel like they can't trust the people who work on their car. We want to talk with you to see how we can help you feel like a valued customer …MoreLauren, we're sorry to hear that your experience with our service department staff; nobody wants to feel like they can't trust the people who work on their car. We want to talk with you to see how we can help you feel like a valued customer again. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Jared Vivyan
      Jared Vivyan
      5 reviews
      2 years ago-
      Our experience started very well with the dealership with the vechicle sale but made a rapid decline after the sales experience sadly. I want to start off with a bad pre-sale "inspection". When we purchased the vehicle we noted that the …MoreOur experience started very well with the dealership with the vechicle sale but made a rapid decline after the sales experience sadly. I want to start off with a bad pre-sale "inspection". When we purchased the vehicle we noted that the coolant level was low and wanted them to top off the coolant as well as check out the problem along with the other issues that were noted. Every other issue was fixed as promised but the coolant level was just toped off and "presumed good by the staff. As time went on I have had to add coolant a couple of times as it looses coolant after drives. We brought it into the mechanic there and NOW it needs a new radiator because of leaks from the top of the radiator. I find it hard to believe that this could not have been seen when the inspection on the vehicle was done before we purchased the vehicle or when they were suppose to check it out when we noted the res was low. Now this turns into a $700 fix we are responsible for.
      Another issue is the oil change that was performed. We bought the 3 services package with advantage care and we finally used our first one when we had the radiator checked again. Well after receiving the frustrating news that they feel "horrible about" on the radiator I went to get in the car and leave after the oil change and noticed my red oil light on. I went back inside and let them know and the employee checked the oil and noticed there was very little or no oil in the engine. They got distracted and forgot to put enough or any oil in my car. Luckily I didn't proceed in driving it and assume the light would just go off because they just did an oil change right but I think this is a very important step in an oil change that I payed for.... adding oil. This should be a big deal to anyone. They added oil and acted like everything was OK and it wasn't a big deal and offered me nothing else. Just glad I didn't leave for home with it. Feel if I would have had the vehicle checked out by an outside known mechanic it would have saved me the cost of a new radiator. Very disappointed with their services and inspection on my purchased Pilot.
      Response from the owner2 years ago
      Jared, we're sorry that your experience with our service department has been so negative. We want to talk with you about how things can be made right with you, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Chris Jensen
      Chris Jensen
      9 reviews
      2 years ago-
      Fast quick buying experience. Thanks to Taylor and the team.
      Terri Bennett
      Terri Bennett
      1 review
      a year ago-
      It was a good experience, knowledgable staff.
      cottagebread
      cottagebread
      2 reviews
      a year ago-
      Great bunch of people and very accommodating.
      Response from the ownera year ago
      Thank you for your review! We're glad that you've had a good experience with our staff.
      Mark I
      Mark I
      Local Guide · 78 reviews · 2 photos
      6 years ago-
      We bought our new 2010 Honda Accord LXP from Mr. Soto. Both he and the sales manager, Mike were extraordinarily helpful. Mike bent over backwards to make the deal happen. I would have given more stars if there were more available. Check …MoreWe bought our new 2010 Honda Accord LXP from Mr. Soto. Both he and the sales manager, Mike were extraordinarily helpful. Mike bent over backwards to make the deal happen. I would have given more stars if there were more available. Check them out.. Worth your time.. and IMHO far better to deal with than Carl Malone. Follow up: This year, we wanted to go down to one car. We went to Ken Garff Honda and my wife found a CRV that she was in love with. We told them that we wanted to trade in an 05 Jeep Liberty (I thought they would laugh) and the previously mentioned 2010 Accord. Mike Johnson did an outstanding job of getting a fair value for our trades (both of them) A great interest rate and good customer service.
      Jayne Ward
      Jayne Ward
      4 reviews
      2 years ago-
      We went to take our 2001 Honda civic in for a safety and emissions test, it passed emissions but not safety, they tried to tell us there were 2 minute parts that effected the safety of the car and gave us a quote of $742.00 to fix it!! So …MoreWe went to take our 2001 Honda civic in for a safety and emissions test, it passed emissions but not safety, they tried to tell us there were 2 minute parts that effected the safety of the car and gave us a quote of $742.00 to fix it!! So retarded, so we took it to get tested at grease monkey and they passed us on both parts. Don't go here to get your car tested, they will rip you off!
      Response from the owner2 years ago
      Jayne, we're sorry to hear that you had a bad experience with our staff when you took your Civic in for safety and emissions. We'd like to talk with you to see how we can make you feel like a valued customer, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Matt S
      Matt S
      Local Guide · 37 reviews · 5 photos
      2 years ago-
      I ordered a part and was told it would be there the next day. I came the next day just before they were suppose to close, and found they had closed the dept early. The salesperson said he couldn't help me, but fortunately we were able to …MoreI ordered a part and was told it would be there the next day. I came the next day just before they were suppose to close, and found they had closed the dept early. The salesperson said he couldn't help me, but fortunately we were able to get someone's attention behind the desk that finally came and helped us because it was not supposed to be closed yet. Then after they looked it up they said the part had not come. They said they had intended to call us but for some reason had not. So I wasted an hour of driving down there only to find out I would have to plan to drive back down the next day. Ugh
      Response from the owner2 years ago
      Matt, we apologize for the lack of communication from our dealership. We'd like to talk with you because we want to see how we can make you feel like a valued customer, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Timothy Smiley
      Timothy Smiley
      Local Guide · 58 reviews
      a year ago-
      Stopped by here because of work
      Response from the ownera year ago
      Thanks for your review, Timothy! Please let us know if there's anything we can do to improve your experience here.
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      Jed Chrisman
      Jed Chrisman
      Local Guide · 94 reviews · 60 photos
      2 years ago-
      Very friendly service. We have bought 2 vehicles from them.
      Aaron B
      Aaron B
      2 reviews
      5 years ago-
      I went in on Monday to get some bolts to reconnect the break light fin on my Odyssey. The technician assured me he would order a bunch of them and to return on Wednesday to get the fin re-installed. I left work early on Wednesday to get …MoreI went in on Monday to get some bolts to reconnect the break light fin on my Odyssey. The technician assured me he would order a bunch of them and to return on Wednesday to get the fin re-installed. I left work early on Wednesday to get there before they closed and upon arrival, I find out the technician never ordered the parts. They pulled in another technician and he identified and ordered the parts, for me. He apologized and said he would throw in the 2 bolts which are $3 each for free... woohoo. He said to come in Friday after 11 and they would be here. I switch shifts with another employee so I have time to get this done before I have to go to work. This time when I get there, it turns out they ordered the wrong parts! They ordered them again and told be to come in tomorrow (once again when I work). I can't just drive from Salt Lake to Provo real quick on a lunch break or anything.

      The reason why this is so urgent is because I need this fixed in order for my van to pass a safety test so I can renew my tabs. Not only have I wasted the gas making unnecessary trips between Salt Lake City and Orem, but I am doing so with expired tabs now which I can't renew until they get their act together and fix my fin.

      Oh yeah, while I was there the 3rd time, there were 2 technicians trying to figure out how to attach the fin to my van. It took them 15 minutes to realize they couldn't do it with the parts they ordered. If it's this complicated for them to attach a break light fin to a car, I wouldn't trust them with any other maintenance or repairs.

      I tried calling the manager to figure out a resolution but he wouldn't answer his phone. I figured he was busy and left a message. He never called me back.

      Overall the customer service and expertise at this Honda Dealership gives Honda a bad name. This is definitely the last time I'm going to do business with them. I'm planning on buying a new car next year and they will not be getting my business because they can't even take care of me on two $3 parts and basic customer service.
      Laurie Fisher
      Laurie Fisher
      1 review
      a year ago-
      Great dealership, super friendly, honest and fair!!👍
      Sabrina Gardner
      Sabrina Gardner
      2 reviews
      8 years ago-
      We had one hour to buy a car due to a timing issue of leaving town and a blown head gasket. Found the salesman to be alright - didn't feel like he was pressuring us into anything, and was willing to work with us well. We've really liked the car and felt like we got a good deal on it.
      Andre Rts Toledo
      Andre Rts Toledo
      Local Guide · 23 reviews · 22 photos
      3 months ago-
      Grade 10
      Response from the owner3 months ago
      Thanks for the 10 Andre!
      Travis Bender
      Travis Bender
      3 reviews
      3 years ago-
      So went in at 840 for oil change and rotation. Was sitting there till 1035. Finally they came to me and said my car was done. The Morning was very hectic and by no means was their Quick service quick at all but I understood having worked a …MoreSo went in at 840 for oil change and rotation. Was sitting there till 1035. Finally they came to me and said my car was done. The Morning was very hectic and by no means was their Quick service quick at all but I understood having worked a dealership in a express maintenance program and been there before. So the service was not very good and the top of my engine cover still had oil spots from gloves on it. But the reason I give this 4 stars is that when I went to pay the service writer told me that they did not expect it to take that long so they didn't bill me for the Rotation. Then something else happened and they took care of that as well. The integrity of their service writer that worked with me today was something I see in very few people. I will likely be coming there again mainly because of that.
      Brent Smith
      Brent Smith
      9 reviews
      2 years ago-
      I have always been a Honda guy, however after the poor customer service experience at this Honda, my loyalty in the future will be else where.
      Response from the owner2 years ago
      We apologize for the poor customer service that you received at our dealership. We'd like to talk with you about how things can be made right. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Kellie Duncan
      Kellie Duncan
      2 reviews
      2 years ago-
      Ken Graff Honda of Orem thank you! The manager Mike Zenger and the entire staff were very helpful and went out of their way to find us the perfect car for our family!!
      Chris Otting
      Chris Otting
      13 reviews
      3 years ago-
      I bought my car from here in 2010 and was satisfied with my customer service and encouraged my friend and sister to both buy a car from this location. It was when we went shopping for my sister that I ran into extremely distasteful service. …MoreI bought my car from here in 2010 and was satisfied with my customer service and encouraged my friend and sister to both buy a car from this location. It was when we went shopping for my sister that I ran into extremely distasteful service.

      We requested to look at used Honda Fit's and were told there was one on the lot so a salesman took us over to look at it. We found the car trashed and were told one of the manager's was using it for his own personal use because "it was too good to be sold as used." There was dirty gym clothes strewn over the back seat and the very potent smell of chewing tobacco throughout the car.

      The salesman apologized and asked to show us a few other cars while they got it cleared out and we agreed. We started test driving another car and were exiting the lot when these two guys with golf clubs start walking down the road. They look at us and then very slowly continue to walk down the middle of the road blocking our path. The salesman informed us that these were the managers, one of which was the very same person that trashed the Fit we were interested in.

      Needless to say, my sister did not buy a car that day. The only positive experience we had was the honesty and frankness of our salesman. I no longer suggest anyone buy a car from this dealership and will actively discourage people from buying used knowing the management's position on using the cars for personal use.

      This experience was in May and I avoided any interaction with the dealership until recently when I went in to see about a warranty fix on my car. I confess I was annoyed that I had to deal with this company again and may have been a little rude to the service technician over the phone. While my repair did not turn out to be under warranty the technician went way beyond my expectations and provided excellent service; be sure to ask for Joe if you go in for repairs and you won't be disappointed.

      tl;dr: I had a horrible experience with their management and would tell people not to buy a car here but the service department seems to be made up of good honest folk.
      Response from the owner3 years ago
      Chris, we hate to think that your positive experience in 2010 was ruined by your most recent experience with our dealership. We are currently under new management and would like to do what we can to make things right. Please contact JJ Wilkinson, General Manager, at 801-714-2201.
      c Ym
      c Ym
      1 review
      a year ago-
      One of the worst car service dealer in Orem/provo, don't bring your car to do any car service over there, they won't fix it if they screw your car up.
      Response from the ownera year ago
      Peter, we're so sorry that our service team was unable to help you with your car, and we would really like to talk to you in more detail about what happened. Please contact our Brand Advocacy Manager Carli at carlia@kengarff.com or 801-714-2284 so we can speak with you and apologize. Thanks!
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      dan blackburn
      dan blackburn
      Local Guide · 42 reviews · 344 photos
      a year ago-
      Brent Packer was great to work with!
      Response from the ownera year ago
      Thanks for your review, Dan! We're so happy you enjoyed working with Brent!
      David Dye
      David Dye
      1 review
      3 years ago-
      I bought a used 2014 VW Passat from Ken Garff Honda. The buying experience was good. I got a great rate and a good price. The only problem I had was that the car didn't have floor mats in it. The salesman said he'd get floor mats for …MoreI bought a used 2014 VW Passat from Ken Garff Honda. The buying experience was good. I got a great rate and a good price. The only problem I had was that the car didn't have floor mats in it. The salesman said he'd get floor mats for me. After two weeks of asking and being told to "come back tomorrow" or "we'll call you", I contacted the Customer Advocate Manager via email and received almost immediate attention. I had brand new OE floor mats in my car the next day. So, I suggest that if you have a bad experience and don't feel like you are being listened to or the the problem is not being resolved, check with the Customer Advocate. I did and it turned a sour experience into a sweet one.
      Keri Andrus
      Keri Andrus
      1 review
      5 years ago-
      I had a great experience with orems' Honda dealership. Ray Paravan was the person who helped me. He was very helpful with the knowledge he had about all the diff. types of cars and their diff. features. He was very kind and helpful. I …MoreI had a great experience with orems' Honda dealership. Ray Paravan was the person who helped me. He was very helpful with the knowledge he had about all the diff. types of cars and their diff. features. He was very kind and helpful. I didn't feel pressure from him to buy right now, which I really appreciated. When I am ready I will def. go back to Ray and buy from him! Great guy! I will def. send people I know to him!
      Brandon Booth
      Brandon Booth
      3 reviews
      2 years ago-
      It does not matter what car you are looking for. Start with Ken Garff Honda in Orem. They will be nothing but kind to you and help you find what you need. They do not handle people like every other dealership out there. I know because I …MoreIt does not matter what car you are looking for. Start with Ken Garff Honda in Orem. They will be nothing but kind to you and help you find what you need. They do not handle people like every other dealership out there. I know because I have been searching for almost a year for a new car. I even got swindled into an "almost purchase" but J J helped me out so much.
      A quick shout out to Mike Zanger and Jared Lenmieux and many more. I haven't come across anyone who does not smile and help you immediately. If anything come and ask for advice and grab some popcorn and soda. Even if you have a non Honda, come here and get your maintenance done. I use to take my VW Passat and get maintenance done and they do an excellent job.
      Lee Carlson
      Lee Carlson
      Local Guide · 14 reviews · 64 photos
      2 years ago-
      They are always speedy to get you through for a simple oil change and answer all your questions. Never feel pressured to get upsold some other service.
      Jeff Hill
      Jeff Hill
      3 reviews
      a year ago-
      Two days and $100 later only to tell me you don't actually service cars, but only diagnose...
      Response from the ownera year ago
      We are sorry that we couldn't fix your vehicle in house and that your repair required a body shop. We have multiple body shops that can assist you. If you have any further questions, please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284 and we can help you. Thank you.
      Jake Scott
      Jake Scott
      11 reviews · 1 photo
      a year ago-
      I'm leaving this review as I sit on an excessive hold time for parts for the 5th time in two days. I've gone from wrong extension to long hold to another long extension. If I hadn't placed an order I was expecting 2 days ago I would not be attempting to still call. The service and experience has been atrocious.
      Response from the ownera year ago
      Jake, we are sorry that you've experienced issues with our phone system last week. We've been dealing with some issues with our phone system, but our IT department was able to fix the problem recently. If you could reach out again or if you …MoreJake, we are sorry that you've experienced issues with our phone system last week. We've been dealing with some issues with our phone system, but our IT department was able to fix the problem recently. If you could reach out again or if you could give us your contact information, we want to talk with you to try and make things right. Again, we're sorry for the phone-related problems.
      Daniel Smith
      Daniel Smith
      1 review
      2 years ago-
      I recently got tires from this dealership, and I asked to pay for them when I ordered them, but I was told to do so when they came in, I then asked to pay when they were being put on, but I was told to do so when the service had finished. …MoreI recently got tires from this dealership, and I asked to pay for them when I ordered them, but I was told to do so when they came in, I then asked to pay when they were being put on, but I was told to do so when the service had finished. My mom works at the shop, and one of the techs agreed to work on my car, but I had wanted to get it written up, which didn't happen. The tech cross threaded my lug nut, and improperly balanced my tires, so a few days later I had to take it in, this time I went to the stockton honda, who charged me to rebalance my tires and take of the lug nut. Orem Honda then said they would only cover the lug nut, because I had no receipt, and they started harassing my mom for the tire payment. They overall have very few people who care about customer satisfaction, they mainly worry about the overhead. There are a few other instances where I have been dissatisfied, but my mom had finally convinced me to get service done at her shop. I was hesitant, because my brother in law is a mechanic, and though it would have costed a tiny bit more, I know I would've been treated well. I just have to say that they may give good deals, but overall, it is just to increase sales, and customers are rarely treated like people, more like objects or problems
      Response from the owner2 years ago
      Daniel, we apologize for the experience you had with our service department. We want to see how things can be resolved for you. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Chris Clark
      Chris Clark
      Local Guide · 17 reviews · 8 photos
      8 years ago-
      Hands Down, best customer service experience I have ever seen, they worked with me every step of the way to get me the deal I needed to get me into the exact car I wanted. Seriously if i were to buy a new car tomorrow i would come back to this place. Thanks to Mike at Kengarff in Orem im driving a sweet new CIVIC SI!!
      Matt Case
      Matt Case
      Local Guide · 28 reviews · 30 photos
      6 years ago-
      I did have a good experience there...however I told my grandfather to call them for a good deal on their car. He called and the sales person told my grandfather that they could sell him a car for a set price, once he was in the door they …MoreI did have a good experience there...however I told my grandfather to call them for a good deal on their car. He called and the sales person told my grandfather that they could sell him a car for a set price, once he was in the door they tried to get thousands more out of him. I am offended that they would lie to elderly people. DON'T GIVE THEM YOUR BUSINESS.
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      Jean Sykes
      Jean Sykes
      1 review
      2 years ago-
      I don't like hidden fee's. What price I was quoted up front should have excluded everything but taxes and licensing and that was not the case. I was not told about the other charges they just added the. I had to ask to see the breakdown three times before finding out about the charges.
      Response from the owner2 years ago
      We're sorry that you had some issues when you were buying a car at our dealership. Thank you for your input; we'll do what we can to make sure things smoothly during the car-buying process.
      dave anger
      dave anger
      1 review
      5 years ago-
      I went in looking for a car to buy, recently crashed my Toyota Corolla. Didn't have any luck at Ken Garff Volkswagen, I found Ray Paravan and talked with him. Really laid back and knowledgeable. He helped me find exactly what i wanted at a …MoreI went in looking for a car to buy, recently crashed my Toyota Corolla. Didn't have any luck at Ken Garff Volkswagen, I found Ray Paravan and talked with him. Really laid back and knowledgeable. He helped me find exactly what i wanted at a good price. Walked away with a Pontiac Bonneville. So much better then my past experience. Thanks Ken Garff and Ray Paravan!!!
      wyatt higbee
      wyatt higbee
      1 review
      4 years ago-
      I came in looking for a car they had listed on KSL, which had been sold right before I arrived. Jose Corona took down all the information about what I was looking for including style, price, mileage, and size. He would call me 2-3 times a …MoreI came in looking for a car they had listed on KSL, which had been sold right before I arrived. Jose Corona took down all the information about what I was looking for including style, price, mileage, and size. He would call me 2-3 times a week with an update on what they had in stock and to check up on any new ideas I might have had. We ended up buying a vehicle from someone else because it was a deal we just couldn't pass up, however I would recommend working with Jose and the Ken Garff group for any vehicle purchases.
      Response from the owner4 years ago
      Wyatt, we're glad we were able to help you, even if you didn't end up purchasing a car from us. If you need anything else, please let us know.
      Logan Petersen
      Logan Petersen
      2 reviews
      3 years ago-
      Don't give these guys any of your contact info. They will continue to call and email you for months and months after you go in. I bought a car somewhere else in September of 2013 after visiting these guys once, and I am still getting …MoreDon't give these guys any of your contact info. They will continue to call and email you for months and months after you go in. I bought a car somewhere else in September of 2013 after visiting these guys once, and I am still getting calls and emails " just following up". I've called back to ask them to not call any more, and i unsubscribed from their email list... but still getting calls and emails. "Ken Garff, we hear you... unless it's not what we want to hear" seriously leave me alone it's been 7 months.
      Response from the owner3 years ago
      Logan, we’re so sorry to hear that. We have completely removed you from our system. If you continue to get calls or emails, please contact our Customer Service Manager, Carli Anderson, at carlia@kengarff.com or 801-714-2284 and she will get to the bottom of it. Thank you for your patience.
      Nathan Ward
      Nathan Ward
      3 reviews
      a year ago-
      Great service, no pressure!!!
      Response from the ownera year ago
      Glad to hear it, Nathan! Thanks for coming to see us!
      Marco perez
      Marco perez
      4 reviews
      3 years ago-
      It was not what I expected. I went to get my Windows fixed cuz they stopped working. After they fixed my car I got in to drive home my instrument cluster did not work no more, the oil from my car was drained, the antifreeze was drained. I …MoreIt was not what I expected. I went to get my Windows fixed cuz they stopped working. After they fixed my car I got in to drive home my instrument cluster did not work no more, the oil from my car was drained, the antifreeze was drained. I asked to fix my Windows! What the hell you guys doing i come in to get my car fixed?? I asked fix my Windows and you mess with other parts in the car that don't need fixing. Never coming here agian.
      Response from the owner3 years ago
      Marco, we are very sorry to hear that your experience at our dealership was not satisfactory. We will look into what happened during your visit so that we can determine how to make things right. Please contact our Customer Advocacy Manager, Carli Anderson atcarlia@kengarff.com or 801-714-2284.
      Courtney
      Courtney
      4 reviews · 4 photos
      3 years ago-
      I went in looking to buy and was appalled at how I was treated. The salesman only gave me two options of cars and he didn't even take me out to look at them. He was extremely unhelpful and seemed like he just wanted to leave (even though …MoreI went in looking to buy and was appalled at how I was treated. The salesman only gave me two options of cars and he didn't even take me out to look at them. He was extremely unhelpful and seemed like he just wanted to leave (even though they weren't closing for 2 more hours). I had high hopes since their marketing emphasizes that they listen to your needs and are there to help, but I was sorely disappointed. I would never go back, no matter how good the deal was.
      Response from the owner3 years ago
      Courtney, we’re sorry that you felt mistreated. Your satisfaction with our dealership is very important to us. We would like to do what we can to make things right. Please contact our Customer Service Manager, Carli Anderson, at carlia@kengarff.com or 801-714-2200.
      Alex Nightingale
      Alex Nightingale
      14 reviews
      4 years ago-
      Mechanic was super nice and took care of everything. They fixed the recall issues and topped it off with a car wash. Nice guys, no trouble. I mentioned that our old '99 Civic we drove over had squeaky doors and he fixed that too! …MoreMechanic was super nice and took care of everything. They fixed the recall issues and topped it off with a car wash. Nice guys, no trouble. I mentioned that our old '99 Civic we drove over had squeaky doors and he fixed that too!

      JUST DO NOT GIVE THEM YOUR EMAIL. They send an endless supply of drivel to your mailbox. I HAVE UNSUBSCRIBED 7 TIMES, THEY KEEP COMING. They share your email with all their Honda Garff buddies who pester you relentlessly.
      Response from the owner4 years ago
      Alex, thank you for sharing your experience with us. We're glad we were able to take care of your car and give you excellent service. We apologize for the annoying emails. We will remove you from our email list.
      Josh Black
      Josh Black
      Local Guide · 239 reviews · 143 photos
      2 years ago-
      I only go here for parts and they're still learning what the internet is and the concept of "online orders".
      Response from the ownera year ago
      Thank you for the review and for the input, Josh. We'd like to hear from you about how you think things could be better at our dealership. Please reach out to our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Kyle Nelson
      Kyle Nelson
      Local Guide · 19 reviews
      5 years ago-
      Ray Paravan was awesome in helping me with my purchase. Took the time to find out what I really wanted. Will go back to him every time!
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      Lisa Ferguson
      Lisa Ferguson
      4 reviews · 1 photo
      2 years ago-
      I wrote a bad review a few months ago because I went to get keys made and it took forever didn't end up getting the keys made. They reached out to me and I didn't get back to them until I lost my one and ONLY key. I called around to get my …MoreI wrote a bad review a few months ago because I went to get keys made and it took forever didn't end up getting the keys made. They reached out to me and I didn't get back to them until I lost my one and ONLY key. I called around to get my car re-keyed. They were by far the cheapest. They covered the towing under Garth care and waved the programming because of the previous problem I had!!! Not going to lie it was a roug week I really just needed a win. Thanks for the win!
      Response from the owner3 years ago
      That sounds like a very frustrating experience, Lisa, and we're sorry about it. Making every customer feel like they and their time is valued is important to us, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284 so we can see how to make things better.
      Ray Paravan
      Ray Paravan
      1 review
      3 years ago-
      I bought a car from Ray Paravan hes the best, he is selling 15 civics for $15995
      Kyle Gray
      Kyle Gray
      Local Guide · 71 reviews
      4 years ago-
      The service department is nothing more than typical of a dealership: They didn't order the correct parts, then they didn't do the work correctly, and when it was all finished they charged me double what they initially told me for the same …MoreThe service department is nothing more than typical of a dealership: They didn't order the correct parts, then they didn't do the work correctly, and when it was all finished they charged me double what they initially told me for the same work. Save yourself the time and the headache, and go buy your Girl something nice, then go somewhere else.
      Response from the owner4 years ago
      Kyle, we’re sorry to hear that your experience with our service department was less than favorable. We value our customers’ opinions and feedback and appreciate your time in reviewing us. We want to do what we can to resolve your issues and …MoreKyle, we’re sorry to hear that your experience with our service department was less than favorable. We value our customers’ opinions and feedback and appreciate your time in reviewing us. We want to do what we can to resolve your issues and concerns. Please contact Denim Simkins, Service Manager, 801-801-714-2231. We’d like to review the final bill and what service was provided and determine what more we can do.
      Kylie West
      Kylie West
      13 reviews · 6 photos
      7 years ago-
      Certified Used Cars apparently means we bought this car at the auction and never decided to look under the hood!!! My wife and I bought a CERTIFIED Nissan Sentra recently from Ken Garff which come to find out had about every problem with …MoreCertified Used Cars apparently means we bought this car at the auction and never decided to look under the hood!!! My wife and I bought a CERTIFIED Nissan Sentra recently from Ken Garff which come to find out had about every problem with it in the book. We returned the car the following day and upgraded (apparently Ken Garff had nothing else in the price range) to a Honda Civic. Less than a month later, I am replacing all the brakes and having the air conditioning unit serviced due to the overcharging of the freon. The mechanics at Ken Garff (if they can even be called that) don't know how to service a vehicle! I wouldn't trust them with an oil change! Never buy anything remotely used at Ken Garff!!!
      rivertonhighschool2
      rivertonhighschool2
      1 review
      5 years ago-
      I was having a really hard time finding the right car I could get a a good deal.. Went to Ken Garff and talked to Ray Paravan, he was a huge help, and found the right car for me. Just wanted to thank him, and Ken Garff. GREAT experience, …MoreI was having a really hard time finding the right car I could get a a good deal.. Went to Ken Garff and talked to Ray Paravan, he was a huge help, and found the right car for me. Just wanted to thank him, and Ken Garff. GREAT experience, and will definitely be back in the future. Thanks Ray, you don't know how much this new car means to me!
      Chuck Wagaman
      Chuck Wagaman
      1 review
      5 years ago-
      Ray Paravan, Thank you so much for taking the time to help my son and I through the process of finding the car that both my son and I could agree on. I know that it wasn't easy to deal with two stubborn individuals, but we couldn't be happier with our experience and we have you to thank. God bless you!
      Jeffrey Mann
      Jeffrey Mann
      2 reviews
      a year ago-
      Fast...Friendly....Fair
      Morgan Thornton
      Morgan Thornton
      2 reviews
      2 years ago-
      Do not go here! Ray the salesman that helped me did not treat me with respect or even like a paying customer. the car I bought has broken down twice and I've only had it for a month. I am so upset over this whole situation. I have put in more money for repairs then I have actually paid on my loan.
      Response from the owner2 years ago
      We're sorry to hear that your experience with our dealership and staff was so negative, Morgan, and we want to see how things can be made right for you. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      L. Thayne Larsen
      L. Thayne Larsen
      11 reviews
      3 years ago-
      The team at Ken Garff Honda in Orem are professional, honest and courteous. Thank you for a good positive experience.
      Dave Jensen
      Dave Jensen
      1 review
      3 years ago-
      Service department experience was HORRIBLE!
      Scheduled a service appointment days in advance, and after arriving on time I was told to wait in line. After asking whats the point of scheduling an …      More      Service department experience was HORRIBLE!
      Scheduled a service appointment days in advance, and after arriving on time I was told to wait in line. After asking whats the point of scheduling an appointment, I got the same rude, ignorant answer from two different employees! Don't "sorry Dude" me, if you cant keep to your schedule at least be considerate of mine! "If we didn't schedule appointments we would have 500 people in line", say what? Keep treating people as you did me and you wont have 500 customers to serve. This is a poorly ran service center, whoever owns this place should be ashamed.
      Prior to this, my vehicle was serviced many times at Stockton 12 in Sandy. I will make the drive any day of the week before returning to Ken Garff of Orem....

      Response from the owner3 years ago
      Dave, we’re very sorry that your scheduled appointment still resulted in a long wait. We can understand your frustration and would like to do what we can to make things right. Please contact our Customer Advocacy Manager, Carli Anderson at carlia@kengarff.com or 801-714-2284 .
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      Robert Jaramillo
      Robert Jaramillo
      2 reviews
      2 years ago-
      Will never buy parts here again. After a long drawn out conversation about a relatively straight forward parts order and being placed on hold multiple times, the parts associate asked for my card info by phone. I said ok and then she told …MoreWill never buy parts here again. After a long drawn out conversation about a relatively straight forward parts order and being placed on hold multiple times, the parts associate asked for my card info by phone. I said ok and then she told me to hold on while she grabbed a pen, and after I told her I'm not exactly comfortable having my card info written on scratch paper it got a little awkward. I said I hope you can understand my discomfort I'd just prefer that it were entered directly into whatever payment system you use rather than have my card info floating around on a piece of paper. She said "We're busy, this is a business, and at this point your order won't be processed until tuesday because you're taking so long".

      I don't think it's unreasonable to expect that my personal financial info would be used responsibly and in a secure way. I'm sure it's not company policy to write card info on scratch paper, is it?

      Either way, if my being sensitive about this issue is a problem for Ken Garff Honda, I don't mind spending my money somewhere else where they respect privacy and data security.
      Response from the owner2 years ago
      Robert, we apologize for the frustrating experience you had with our staff. We want to talk with you to see how things can be made right. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Benjamin Reid
      Benjamin Reid
      1 review
      3 years ago-
      Part of my used vehicle purchase from Ken Garff Hyundai in SLC was the Advantagecare program. I called Ken Garff Honda of Orem as they are closer to my home, and they were more than happy to perform the Advantagecare service on my vehicle, …MorePart of my used vehicle purchase from Ken Garff Hyundai in SLC was the Advantagecare program. I called Ken Garff Honda of Orem as they are closer to my home, and they were more than happy to perform the Advantagecare service on my vehicle, but suggested that I not come in that day (Saturday) but come in Tuesday morning. I did so at the appointed time and they didn't have me in the schedule, but said they were more than happy to fit me in. They completed my service in 45 minutes (estimated to be 1 hour) and went above and beyond! They provided a full car overview inspection and even explained that due to the low tread on the tire they would advise not rotating the tires which I loved! I felt very involved in the process of deciding what to do with my car and given suggestions the entire time. The best part was when I got in my car, I noticed that even though the Advantagecare program only offered a car wash, they had also quickly vacuumed out the floor mats! Overall a very hospitable and welcoming visit. They went above and beyond what was promised, and performed everything more quickly than expected. Thanks Ken Garff Honda!
      Elijah Quartey
      Elijah Quartey
      Local Guide · 35 reviews · 1 photo
      2 years ago-
      Get car washes. It's decent place.
      mns ptl
      mns ptl
      9 reviews · 1 photo
      6 months ago-
      Excellent
      Response from the owner6 months ago
      Thank you for the review!
      Spencer Stolworthy
      Spencer Stolworthy
      Local Guide · 156 reviews · 202 photos
      2 years ago-
      They fixed my car quite quickly
      Matthew Tucker
      Matthew Tucker
      2 reviews
      4 years ago-
      Edited Review: After posting my frustrations, service department contacted me and went out of their way to make the situation right. Not my best experience here, but nobody's perfect and it was ultimately resolved to my satisfaction.

      Response from the owner4 years ago
      While we're glad we were able to resolve things to your satisfaction, we regret that you experienced any frustration. We hope that you'll stop by again if you need anything else. Thank you for taking the time to review us.
      Brent Tenney
      Brent Tenney
      Local Guide · 35 reviews
      a year ago-
      It sure took a long time for them to fix the automobile
      Response from the ownera year ago
      We're sorry that it took a long time for your vehicle to be fixed. If there is anything we can do to improve your experience with our dealership, please let us know.
      Jim Raynor
      Jim Raynor
      1 review
      5 years ago-
      I was having trouble with salesman until I got to your store! I got help from Ray Paravan he helped me out so much and got my mind on buying a new Honda Civic, I really appreciate him helping me out so much! Thanks Ray Paravan for all your help!
      Jenny Sampson
      Jenny Sampson
      1 review
      6 years ago-
      Great dealership from our salesman Mike J to the service department. Thanks for a great car buying experience
      Jason Reil
      Jason Reil
      Local Guide · 38 reviews
      a year ago-
      Car dealerships, am I right?
      Response from the ownera year ago
      Jason, we hope you were satisfied with your experience here, but we'd like to hear from you if there's any way we can improve. Please contact our Brand Advocacy Manager, Carli, at carlia@kengarff.com or 801-714-2284; we'd love to hear from you. Thanks!
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      Bryce Craig
      Bryce Craig
      5 reviews
      4 years ago-
      Love Hondas, KGH is worst ever. Took 4hrs to run diagnostic, quoted $50 twice, charged $96, then suggested $1200+ more in fixes. Classic. Didn't even bolt down the part they dismantled to test so we had screws rolling around on the way home …MoreLove Hondas, KGH is worst ever. Took 4hrs to run diagnostic, quoted $50 twice, charged $96, then suggested $1200+ more in fixes. Classic. Didn't even bolt down the part they dismantled to test so we had screws rolling around on the way home and the plastic hood under the steering wheel my wife re-installed.

      I'm glad I paid almost $100 to have my wife sit with kids for 4hrs while they jacked up our car.

      Classic bait/switch dealership. Don't go there, especially for service.
      Response from the owner4 years ago
      Bryce, we apologize for the wait and for the frustrating diagnostic process. We would like to make this right. Please contact Denim Simkins, Service Manager, at 801-801-714-2231.
      Elizabeth Rose
      Elizabeth Rose
      1 review
      5 years ago-
      I went in to the Orem Ken Garff and I just want to say, I had the best car buying experience ever. Ray Paravan was my sales man, he was no pressure He listened to what I had to say. And found me the exact car that I wanted. He used no …MoreI went in to the Orem Ken Garff and I just want to say, I had the best car buying experience ever. Ray Paravan was my sales man, he was no pressure He listened to what I had to say. And found me the exact car that I wanted. He used no high pressure sales tactics. He was just honest and straight forword. I just want to say once again if anyone out there is looking to buy a car.. Find Ray!
      adam cades
      adam cades
      2 reviews
      3 years ago-
      I called early this morning to see if they could arrange getting a car down from another ken garff in salt lake as the one in salt lake was not ideal for me to go to and i had already had a bad experience with them up there. I got a call …MoreI called early this morning to see if they could arrange getting a car down from another ken garff in salt lake as the one in salt lake was not ideal for me to go to and i had already had a bad experience with them up there. I got a call later saying yes they could and it will be on its way down as soon as i want it down. I told them i wanted it down today so i can make the deal and wanted the deal that was discussed with the salt lake office. I drive down from 40 miles away to orem which is on my way home and easier than salt lake and the car is not there and the manager is not there. i wait and he shows up . the dealer from salt lake calls and tells me that he will not release the car to them and i can not have it because it is his and he has people interested in it. I then talk to the manager in orem and he starts blaming me and turning it on me saying his agents wouldnt have said it was on its way and that it was my fault for coming down and having two deals going on at the same time. I tried explaining to him i would have sucked it up and dealt with salt lake if i had to as i was up there earlier but i came down based on what his agents said. I also told him i was dealing with both as i was trying to get the car and do it the easiest way for my family and i which is why i called both dealers. I am up in salt lake for work but my wife and the trade in is here in orem which is why i was trying to do this, this way. he then turned around and started baiting me saying " sounds like all you are looking for is a fight". I then walked out on him and all of ken garff for ever .
      Response from the owner3 years ago
      Adam, customer satisfaction is very important to us and we regret not having provided you with a positive experience. We will look into what happened here to ensure it doesn't happen again. In the meantime, we'd like to do what we can to …MoreAdam, customer satisfaction is very important to us and we regret not having provided you with a positive experience. We will look into what happened here to ensure it doesn't happen again. In the meantime, we'd like to do what we can to make things right. Please contact our Customer Advocacy Manager, Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Cameron Thompson
      Cameron Thompson
      3 reviews
      4 years ago-
      Me and my Signifacant other went to get our radio unlocked on our Honda civic. we are also expecting a baby so we thought while we were there we would ask about doing a trade in for a bigger vehicle. The gentlemen at the service desk helped …MoreMe and my Signifacant other went to get our radio unlocked on our Honda civic. we are also expecting a baby so we thought while we were there we would ask about doing a trade in for a bigger vehicle. The gentlemen at the service desk helped with our radio then introduced us to Jose Corona. Jose was awesome he showed us some bigger vehicles like a accord and a CRV. Right away we loved the crv so he explained about the different models and he did a bunch of numbers for us to see what we would pay. Jose was awesome. We didn't go in there with the purpose to buy anything just to get some information and Jose helped us with that and we really appreciate him.
      Anna Dunn
      Anna Dunn
      1 review
      4 years ago-
      Bought a vehicle from the Ken Garff Orem location. Thought I was getting a decent deal on the car, and trusted them because they are a certified dealership. Come to find out on the carfax that my car has odometer fraud, which was reported …MoreBought a vehicle from the Ken Garff Orem location. Thought I was getting a decent deal on the car, and trusted them because they are a certified dealership. Come to find out on the carfax that my car has odometer fraud, which was reported while Ken Garff had my vehicle. I feel scammed from them, and now can't sell my car for very much because of the carfax. I called them to see if there's anything they can do, and they won't help me out. I wouldn't recommend anyone to buy a car from there.
      Lisa Taylor
      Lisa Taylor
      5 reviews
      6 years ago-
      Ask for john Bevins! He has sold us two cars in a month. We went to other dealers, and no one compared as a dealership or salesman. John was so personable and professional and down to earth. We walked away from two salesman at other …MoreAsk for john Bevins! He has sold us two cars in a month. We went to other dealers, and no one compared as a dealership or salesman. John was so personable and professional and down to earth. We walked away from two salesman at other dealerships because they were condescending to me! John knew his inventory and took his time with us. John did not offer alot of opinions but rather facts about the cars. The other salesman tried to sell us their favorite car, but John listened to us and tried to match a car for us to buy.
      Donald Arrowsmith
      Donald Arrowsmith
      2 reviews
      2 years ago-
      Were very clear and easy to work with
      Brandon Merchant
      Brandon Merchant
      1 review
      4 years ago-
      Service department is not the best. I took in my Honda Civic that I had bought a couple months ago from a different dealership for a misfiring problem. I had already diagnosed that it was not the spark plugs or coil packs. They had a deal …MoreService department is not the best. I took in my Honda Civic that I had bought a couple months ago from a different dealership for a misfiring problem. I had already diagnosed that it was not the spark plugs or coil packs. They had a deal for a $45 diagnosis which was the cheapest I had come across. After leaving it there for a day, they called me to tell me that it was the spark plugs, coil packs, and battery. I asked them to check again because I couldn't imagine why all four coil packs would go out at the same time. After supposedly looking at it again, they said that it for sure was those three things. They quoted me $500+ to fix it. I told them I could replace them myself for cheaper (all the parts came to about $290) and asked them to just leave it on the lot so I could come replace the parts myself when they came in. Since it is a CNG car I ordered iridium spark plugs (to deal with the higher heat), new coil packs, and a brand new battery. When they came in, I drove down to replace the parts and found the battery was dead (which has never happened in the few months of owning the car) and needed to jump start it. Luckily the person that drove me down had not left yet. I replaced everything and fired it back up. But, sadly, the misfire was still there. I managed to get it off the lot and home but decided to not keep driving it. The worst part about all this is that me and my wife are having our first baby in a couple weeks and I'm in my last semester of school. I very little money and it was very very hard to come up with the money for the diagnosis and the parts. Now, I have no money left for another diagnosis and/or repair, I still don't know what the problem is, and have an undriveable vehicle. So, I would not recommend people to go here to get their car fixed.

      When I dropped my car off, I over heard one of the guys telling a lady that she needed a new air filter and that it would be $90. You can get one at Walmart, Autozone, OReily, etc for a lot less. It seems that the cost of parts here is awfully expensive. I guess, if you don't care about the cost or having to possibly come back they'd be fine. But if you're on a budget, do some more shopping.
      Response from the owner4 years ago
      Brandon, we’re sorry that despite the work on your car, it is still not working. We’d be happy to take another look at it free of charge to diagnose what is happening. Please contact our Service Manager, Denim Simkins, at 801-801-714-2231.
      Chris Williams
      Chris Williams
      Local Guide · 92 reviews · 11 photos
      2 years ago-
      Nobody ever came out to help us and they were super slow the night we went in.
      Response from the owner2 years ago
      Chris, we're sorry to hear that nobody helped you when you came in to our dealership. We'd like to talk with you about how we can make you feel like a valued customer, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Micah Miller
      Micah Miller
      3 reviews
      5 years ago-
      Ray Paravan. Thanks for the help Ray. Best car sales experience I have ever had. …MoreRay Paravan. Thanks for the help Ray. Best car sales experience I have ever had.

      Bryant Llewelyn
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      Jon Woodard
      Jon Woodard
      2 reviews
      2 years ago-
      Repeat buyer because they treat me right.
      Bart the AWESOME
      Bart the AWESOME
      5 reviews
      5 years ago-
      Todd Buie and Spencer Buie have been very helpful in getting me the cars I am interested in. My Civics are great cars with great mpg. I recommend you go to Ken Garff of Orem and talk with Todd and/or Spencer about a new car!
      Jessica and Scott Curtis
      Jessica and Scott Curtis
      3 reviews
      5 years ago-
      My wife and I bought a 2002 Toyota Camry LE (VIN: 4T1BE32K92UO41714) from Ken Garff Honda in Orem in 2011 and later come to find out (today at Carmax) that the odometer had been turned back before we bought the car. It saddens me that the …MoreMy wife and I bought a 2002 Toyota Camry LE (VIN: 4T1BE32K92UO41714) from Ken Garff Honda in Orem in 2011 and later come to find out (today at Carmax) that the odometer had been turned back before we bought the car. It saddens me that the price was as high as it was and yet we worked very hard to get it paid off. I cannot believe that this was not brought to our attention. We are trying to get $4500 out of this car and feel we got screwed over by Ken Garff. If Carmax found this odometer discrepancy that occurred sometime in-between 2005 and 2011 in a matter of 5 minutes....how come it was not brought to our attention when we bought the car? If they want this car back...we'll sell it back to them for $4500 hand down, if not, we're stuck trying to sell it, when it should have never been priced at over $9000. This troubles me about your company. I assume no one will respond because no one cares about their customers there...hopefully someone listens, but in the meantime that information and any other information regarding a car should come with the price of the car. STAY AWAY FROM KEN GARFF HONDA in OREM. I am sure they bought it at auction, kept the odometer where it was, and priced it partially to reflect the odometer. Crooks.
      Suzee Anderson
      Suzee Anderson
      4 reviews
      4 years ago-
      Worst oil change experience of my life! I called yesterday to ask for an appointment to have my oil changed. I was told that they didn't make appointments, it was first come, first serve. But, if I didn't want to wait a long time, to …MoreWorst oil change experience of my life! I called yesterday to ask for an appointment to have my oil changed. I was told that they didn't make appointments, it was first come, first serve. But, if I didn't want to wait a long time, to come either first thing in the morning or right after the lunch rush. I asked when the lunch rush was and was told 11-1. I arrived today at 1:15 and was told it would be 2 hours. I decided to stay.
      30 minutes later, I received a phone call stating that my car was finished and I could come pick it up at any time and it would be $199.00. I choked and explained that there must be a mistake. We purchased an "advantage care" policy where we were supposed to get free oil changes and details. The man said that there was obviously a mistake, said "your car is just going into the wash bay and will be finished in 1/2 hour." Pleasant surprise? NO! 1 hour later, a man and lady come out hollering my name. I stand up and am told that my van, which was just purchased, brand new, 2 months ago, with only 6000 miles on it now needs the tires aligned. They try to sell me on their "special" this month which was $59.99 for the alignment, regularly $100.00. Again I say, there must be a mistake. A brand new van shouldn't have a need for alignment. They tell me to take it to the acura dealership. I was confused and asked "why? I bought it here! It's only 2 months old." Long story short, it wasn't my car and the guy was a jerk when we figured it out. He said "Obviously there is more than one SuzAnne here." like it was my fault for standing up when they hollered my name.
      FINALLY, exactly 2 hours later, I walk back to ask for an update on the van. They tell me that it is done and has been done for a while. I get the keys, walk outside to the van, and am appalled. It obviously was sprayed off and left to dry in the sun. There are hard water spots on all the windows, the inside looks exactly the same as it did when I first arrived. It hadn't been vacuumed, even. Now when I was sold on the "advantage care" package, they promised a detail with every oil change. Maybe I'm crazy, but I would think that detailing a car would require at least a vacuum?!?
      Obviously, we were screwed when we purchased the advantage care option.
      Horrible experience! Called and complained to a voice mail, because no one would answer the phone after 3 tries to talk to someone. Horrible service!!!!
      Response from the owner4 years ago
      Suzee, we apologize for the long wait and for the confusion over the cars. We can see why your experience was a negative one, but we’d like to make it up to you. We would like you to come back in so that we can detail your car properly and …MoreSuzee, we apologize for the long wait and for the confusion over the cars. We can see why your experience was a negative one, but we’d like to make it up to you. We would like you to come back in so that we can detail your car properly and offer our sincere apology. Please contact our Service Manager to coordinate a time: Denim Simkins, 801-801-714-2231.
      JJ Olsen
      JJ Olsen
      10 reviews · 3 photos
      2 years ago-
      The worst experience at a car dealership I have ever had! Do not believe a word that comes out of Colton's or Cornell's mouth. To those with bad credit, beware of the FORCED WARRANTY SCAM they will attempt to screw you over with! Dishonest business through and through!
      Response from the owner2 years ago
      JJ, we're sorry that your experience with our dealership was negative. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284 so that we can see how things can be made right with you.
      ashley davis
      ashley davis
      5 reviews
      5 years ago-
      They are dishonest and shady. Bought a new car there and it was a joke. Plus, my car did not have an owners manuel in it, when I called back to remind them to send me one they were rude and I never received it. Would not recommend them.
      Brad Buccambuso
      Brad Buccambuso
      4 reviews
      6 years ago-
      Please read my update to my review

      Let me say that Ken Garff Honda's online marketing director contacted me …      More      Please read my update to my review

      Let me say that Ken Garff Honda's online marketing director contacted me personally through Twitter, and worked with me to finish the work promised in the value built to the sale price. He was very gracious while being genuinely vested in seeing whereh things got sideways with my service. He offered to have the work finished there or at a 3rd party, hooked me up with one of their brand-new Civis to take to Salt Lake City while my car was worked on, and even sweetened the deal with a personal touch by way of a gift card for dinner. Unmatched. While I would have appreciated some contact from our salesman, Wendell knows his stuff. Contact him if you feel uneasy and he'll assure you before or after.

      Previous review:

      "Worked with Kevin Burns to purchase a used Honda Odyssey. After playing nice and agreeing to some repairs before hand we come back after 4 days (had to order parts, no problem there), an find that carpet in the rear was ripped by someone stepping on the corner too hard in the back, and the driver's side door dented badly with the black vinyl coming off it like it was freshly dinged. Kevin swore up and down that those blems were there when he took the car in. My pictures at home prove otherwise. What a douche bag. When we got the car after Kevin said "of course we'll do a full detail on your van" the car had gum in the carpet still, stains on the headliner, stains in the carpet, goop in the cup holders, center consol, and glove box, and easily scrubbable blems on the paint. What a joke. Had to bring it in again today to redetail. After expressing my concern for Kevin's lack of honesty I gave him 3 tries to come clean and he refused to apologize or admit to a thing. Always fun to give a slime ball a chance to be honest when you have proof. He can live with it for all I care. Sales manager was much more polite after I complained of the douche baggery we received but still gave me a run around about the door. I'm shaking mad."
      David C Hobson
      David C Hobson
      1 review
      5 years ago-
      My wife and I purchased a new 2004 Odyssey van. At the time, they claimed there was absolutely no discount possible, but the transaction otherwise went well. She had the vehicle serviced on schedule at the dealership, and found the …MoreMy wife and I purchased a new 2004 Odyssey van. At the time, they claimed there was absolutely no discount possible, but the transaction otherwise went well. She had the vehicle serviced on schedule at the dealership, and found the service and parts personnel pleasant and efficient.

      Coming back from So. Utah, she totaled the vehicle during a very nasty showstorm. (Thank goodness for seat belts and good Honda structural integrety - she ended up with only a couple of scratches even though the vehicle went airborne and landed upside down.

      She had purchased a service package consisting of 3 routine oil changes, but only used one. When asked about a refund on the unused services, she was told that she was out of luck. Losing a very serviceable adn fully paid for vehicle was negative enough. But adding insult by refusing to consider a refund on services never provided left a very bad taste in both our mouths concerning Garff vehicl
      Janet Lindquist
      Janet Lindquist
      2 reviews
      6 years ago-
      We just needed a car to get our son to college and back for two years. We were tired of all the ads on the internet just wanting email addresses. Anything worthy was a long way away for us and we were spending alot of time driving around …MoreWe just needed a car to get our son to college and back for two years. We were tired of all the ads on the internet just wanting email addresses. Anything worthy was a long way away for us and we were spending alot of time driving around the Wasatch area for stuff we didnt want. We came here, they had a car, we told them what we wanted to pay and by golly they took it!! We are middle class and we didnt want a new car, Keith was fantastic to work with, NO PRESSURE. I will definately come back here in the future and look him up. Glad to be able to tell you, I have been watching Ken Garff commercials for years and now I can say, "I'm happy to have bought a car form this dealership!"
      Auralee Thompson
      Auralee Thompson
      1 review
      5 years ago-
      I couldn't have had a better experience in buying a vehicle. Todd Buie was the gentlmen that helped me in getting the vehile I needed and he was wonderful! I truely felt like he was listening to me. He was not going to push me to get …MoreI couldn't have had a better experience in buying a vehicle. Todd Buie was the gentlmen that helped me in getting the vehile I needed and he was wonderful! I truely felt like he was listening to me. He was not going to push me to get something that might be a better sale for him (unlike other dealers I had visted), but was wanting to get me really what I needed. They were very honest and helpful and waited on my hand and foot. The service was amazing! Even after I bought the used vehicle I choose to get Ken Garff still continued to improve the vehicle for me. They put new tires on it, new brakes, fixed somthing in the power steering (their goal was to make sure this vehilce was in good condition for me and had no unmet attention or care. They cleaned it beautifully and I left feeling like I had made a friend -like they truely cared about me and not just selling a vehicle to me. If any one wants to have a good experience with buying a vehicle, you couldn't go wrong with using the sale consultant Todd at Ken Garff Honda in Orem. I, from now on, am not going anywhere else. Why would I even want to? I will get what I need here with out hassel and without having to worry about dishonesty. I trust what I will get here after what I experence and would recommend it to anybody.
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      Ken Crandall
      Ken Crandall
      1 review
      5 years ago-
      This is my second Honda purchased from Ken Garff Honda of Orem and the 4th in the family. it was a great purchasing experience. Mark was very helpful and fair with us. He sold us a new, 2013 Honda Civic after we looked at several that …MoreThis is my second Honda purchased from Ken Garff Honda of Orem and the 4th in the family. it was a great purchasing experience. Mark was very helpful and fair with us. He sold us a new, 2013 Honda Civic after we looked at several that were on the lot used. Hondas do a great job of holding their resale value and looked to us like the best deal would be to purchase new. The car looks very fresh and very inviting to drive. The safty rating is the best in the industry for this size car. We purchased a warentee on the car so that the owning experience will be hassel free for the next 5 to 10 years of owning it. Nodeductable, just get it fixed. Of Course, that depends upon whether it ever breaks down which does not happen very often with a Honda.
      Alisa Hill
      Alisa Hill
      Local Guide · 34 reviews
      5 years ago-
      I came there once to ask a question about them servicing my car, I waiting for a while at the counter while there were 2 guys who didn't look busy at all. I went over to the other counter finally, and Got a quote and the guy told me one …MoreI came there once to ask a question about them servicing my car, I waiting for a while at the counter while there were 2 guys who didn't look busy at all. I went over to the other counter finally, and Got a quote and the guy told me one thing. As I was walking away, I thought of something else, I walked over to another guy who told me something different about the same problem and gave me a higher quote... (I got my work done somewhere else.)

      Well I few months later I thought I'd try again and go get a genuine honda oil change for my honda. I drove up to the express service. There were two guys working there chatting with a girl in her car ahead of me. I thought perhaps at least one of them would come over and see what I needed. I waited about five minutes. But I guess they don't do that there. (instead they stay and flirt with women in there cars? or so it appeared.) So I walked in to find someone to ask how long it would take. There was a guy at the counter, he looked right at me, he was just standing there with his arms folded and didn't say a word to me. Ok... I thought. Finally after a lady finished typing something long on her computer, I got someone to answer my question. (the whole time, the guy at the counter who was obviously a mechanic, just stared at me the whole time.) She told me THey finish doing oil changes in 30 minutes. Come back another day.... Really? So i just ended up going to Jiffy Lube and got Synthetic oil change and the customer service was very personal and fantastic... Sorry to say, but I don't think I'll be going back to Ken Garff Honda again.
      JanaKae Magann
      JanaKae Magann
      2 reviews
      3 years ago-
      Called the service department to schedule an oil change for the next day. Was on the phone for 15 minutes getting information just for them to tell me the soonest they could get me in was 4 days later????? Doesn't an oil change take 20-30 minutes. Horrible definitely not going to get an oil change there!
      Response from the owner3 years ago
      We're sorry to hear about this experience. It sounds frustrating, and we would like to talk with you about it to see how things could be make right. Please contact our customer advocacy manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Justin Swanson
      Justin Swanson
      1 review
      4 years ago-
      Ken Garff is full of liars. We were lied to about our car, about the deal we were getting, and about the warranty. Maybe I dealt with some bad eggs but I will never shop at Ken Garff again and unless you like being mislead stay away!!!!!!
      Response from the owner4 years ago
      Justin, we truly apologize for anything we've done to deserve your review of our dealership. We want each and every one of our customers to feel that they received the best customer service possible. We would like to see how we can make …MoreJustin, we truly apologize for anything we've done to deserve your review of our dealership. We want each and every one of our customers to feel that they received the best customer service possible. We would like to see how we can make right the negative experience you had. Please contact our General Manager, Tyler Slade, at 801-714-2201.
      Patrick Lynch
      Patrick Lynch
      Local Guide · 209 reviews · 85 photos
      3 years ago-
      I have so much to say about this horrible organization that I probably will run out of room. Just know that they are very corrupt, and DON'T listen.
      Response from the owner3 years ago
      Patrick, we're sorry to hear that you have such a negative opinion of our dealership. We'd like to hear about what happened because we want to see how to make things right with you. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Sam Jarvie
      Sam Jarvie
      Local Guide · 6 reviews
      a year ago-
      Awesome!
      Response from the ownera year ago
      Thanks, Sam!
      Ivan Donkey
      Ivan Donkey
      Local Guide · 324 reviews · 19 photos
      3 years ago-
      Great friendly staff and they have a massive selection of cars.
      Michael Whitchurch
      Michael Whitchurch
      5 reviews · 1 photo
      2 years ago-
      Service is always excellent and timely.
      Nate Fowkes
      Nate Fowkes
      3 reviews · 1 photo
      3 years ago-
      Just got my recalled airbag replaced. I was back in my car and on my way in 20 minutes.
      William Austin
      William Austin
      Local Guide · 47 reviews · 99 photos
      3 years ago-
      Slow service whether buying a car or having one serviced.
      Response from the owner3 years ago
      William, we’re sorry to hear that. At times we get an influx of customers that slows us down, but we want you to know how much we value you as a customer. We’d like to talk to you about how we can improve your experience with us. Please reach out to our Customer Advocacy Manager, Carli Anderson at carlia@kengarff.com or 801-714-2284.
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      Carol Gomes
      Carol Gomes
      Local Guide · 51 reviews · 2 photos
      a year ago-
      Bought a car... enough said
      MrShane Baker
      MrShane Baker
      Local Guide · 300 reviews · 426 photos
      2 years ago-
      The sales people don't even give you time to get out of your car, pushy
      Response from the owner2 years ago
      Shane, we're sorry that the sales people you dealt with were so pushy. We want to see how things can be improved, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Dillon Franks
      Dillon Franks
      Local Guide · 73 reviews · 96 photos
      4 years ago-
      Low quality service! It was expensive and did not correct the problem
      Response from the owner4 years ago
      We’re sorry to hear that. We truly want to correct the problem and give you the quality service we strive to give each of our customers. Please contact our Service Manager, Denim Simkins, at 801-801-714-2231.
      Jess Cornwell
      Jess Cornwell
      Local Guide · 46 reviews
      a year ago-
      I hear them
      Response from the ownera year ago
      Thank you, Jess.
      Nicolas Chaparro
      Nicolas Chaparro
      3 reviews
      4 years ago-
      When you go get a service from them do not have them wash your car! horrible job!
      Response from the owner4 years ago
      Nicolas, we’re sorry that you were disappointed in the carwash we provided. We would like to make it right. Please feel free to bring your car buy for a free carwash, and let us know what you felt was not done correctly so that we can ensure this time around that you are satisfied.
      Don Baker
      Don Baker
      Local Guide · 28 reviews · 2 photos
      3 years ago-
      I was very unhappy with the service I received from this dealership.

      Horrible customer service. …      More      I was very unhappy with the service I received from this dealership.

      Horrible customer service.

      Don
      Helaman Herrera
      Helaman Herrera
      Local Guide · 20 reviews · 10 photos
      2 years ago-
      Not helpful sales people
      Response from the owner2 years ago
      Helaman, we're sorry that your experience with our sales staff wasn't a positive one. We want to talk with you about how we can better help you, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Brett Langford
      Brett Langford
      7 reviews
      4 years ago-
      Service department can't keep commitments.
      Response from the owner4 years ago
      Brett, we’re sorry to hear that. We’d like to hear more about your experience with our service department so we can determine what more we can do for you. Please contact our Service Manager, Denim Simkins, at 801-801-714-2231.
      Matt Carlson
      Matt Carlson
      Local Guide · 27 reviews · 6 photos
      2 years ago-
      Very informative
      Luana Uhlmann
      Luana Uhlmann
      9 reviews
      2 years ago-
      Great!
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      Skylar Johnson
      Skylar Johnson
      4 reviews
      3 years ago-
      Just AWFUL.
      Response from the owner3 years ago
      Skylar, we’re sorry to hear that. We’d like to learn more about what happened during your visit with our dealership so that we can make things right. Please contact our Customer Service Manager, Carli Anderson, at carlia@kengarff.com or 801-714-2200.
      Ben Gerritsen
      Ben Gerritsen
      Local Guide · 127 reviews · 331 photos
      2 years ago-
      Clean.
      Krys diamante
      Krys diamante
      Local Guide · 18 reviews · 12 photos
      3 weeks ago-
      (Translated by Google) It's nice to wait while they serve your car …More(Translated by Google) It's nice to wait while they serve your car

      (Original)
      Es agradable esperar mientras atienden tu carro
      MAURO ENRIQUE MAZZEY ALDANA
      MAURO ENRIQUE MAZZEY ALDANA
      2 reviews
      2 months ago-
      (Translated by Google) Excellent Atencio offer you the best deal, the best option according to your needs I recommend them totally …More(Translated by Google) Excellent Atencio offer you the best deal, the best option according to your needs I recommend them totally

      (Original)
      Excelente Atencio te ofrecen el mejor trato, la mejor opción de acuerdo a tus necesidades los recomiendo totalmente
      Response from the owner2 months ago
      (Translated by Google) Thank you for sharing your experience with us. I hope you enjoy your new car! …More(Translated by Google) Thank you for sharing your experience with us. I hope you enjoy your new car!

      (Original)
      Gracias por compartir su experiencia con nosotros. Ojala que disfrute su nuevo auto!
      Osvaldo Brizuela
      Osvaldo Brizuela
      21 reviews · 3 photos
      a week ago-
      (Translated by Google) They are abusive .... They try to get people all the money they can ... …More(Translated by Google) They are abusive .... They try to get people all the money they can ...

      (Original)
      Son unos abusivos.... Tratan de sacarle a la gente todo el dinero q pueden...
      Response from the ownera month ago
      Thanks for the stars!
      Néstor García
      Néstor García
      Local Guide · 32 reviews · 5 photos
      8 months ago-
      (Translated by Google) Good service

      (Original)
      Buen servicio
      Response from the owner8 months ago
      Thank you for the review!
      Antonio Martinez
      Antonio Martinez
      1 review
      a year ago-
      (Translated by Google) I liked the way they tend to, the seller was very good to …More(Translated by Google) I liked the way they tend to, the seller was very good to

      (Original)
      Me gustó la forma que lo a tienden,la vendedora se porto muy bien
      Response from the ownera year ago
      (Translated by Google) Thank you for this criticism, Antonio! …More(Translated by Google) Thank you for this criticism, Antonio!

      (Original)
      Gracias por esta critica, Antonio!
      karla Rangel
      karla Rangel
      Local Guide · 88 reviews · 2 photos
      a year ago-
      (Translated by Google) Excellent attention

      (Original)
      Excelente atencion
      Herbert Otto Homolka
      Herbert Otto Homolka
      5 reviews
      a year ago-
      Corteours.
      Response from the ownera year ago
      Thanks, Herbert!
      Jared Lindstrom
      Jared Lindstrom
      2 hours ago-
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      William w
      William w
      Local Guide · 17 reviews · 16 photos
      2 days ago-
      Response from the ownera day ago
      Thank you for the stars!
      Dixie Hess
      Dixie Hess
      2 days ago-
      Response from the owner2 days ago
      Thank you for the stars!
      Alonzo Miller
      Alonzo Miller
      Local Guide · 304 reviews · 36 photos
      3 days ago-
      Response from the owner2 days ago
      Alonzo, we would love to have the opportunity to speak with you about why we earned 3 stars from you. Would you mind reaching out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com? We look forward to hearing from you.
      Sariah Hoffman
      Sariah Hoffman
      a week ago-
      Response from the ownera week ago
      Thank you for the stars!
      Vivek Gujari
      Vivek Gujari
      1 review
      a week ago-
      Response from the ownera week ago
      Thank you for taking the time to review us!
      Aaron Shepherd
      Aaron Shepherd
      2 weeks ago-
      Response from the owner2 weeks ago
      Thank you for the stars!
      Tarun Mishra
      Tarun Mishra
      3 weeks ago-
      Response from the owner3 weeks ago
      Thank you for the stars!
      Ilene Giles
      Ilene Giles
      3 weeks ago-
      Response from the owner3 weeks ago
      Thank you for the stars!
      Jesse Hardy
      Jesse Hardy
      3 reviews
      4 weeks ago-
      Response from the owner4 weeks ago
      Thank you for taking some time to speak with our store. We really appreciate your time and your honest feedback.
      Rachel Chance
      Rachel Chance
      a month ago-
      Response from the owner4 weeks ago
      Thank you for the stars Rachel!
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      Hugo Perez Cortez
      Hugo Perez Cortez
      Local Guide · 18 reviews
      a month ago-
      Response from the ownera month ago
      Thank you for the stars!
      Garrik Minson
      Garrik Minson
      a month ago-
      Response from the ownera month ago
      Thank you for the stars Garrik!
      Tom Shaw
      Tom Shaw
      Local Guide · 13 reviews · 2 photos
      a month ago-
      Response from the ownera month ago
      Thank you for the stars Tom!
      Vicky Mora
      Vicky Mora
      a month ago-
      Response from the ownera month ago
      Thank you for the stars!
      Harlen Soper
      Harlen Soper
      Local Guide · 35 reviews
      a month ago-
      Response from the ownera month ago
      Thank you for the stars Harlen!
      Sunny Chen
      Sunny Chen
      a month ago-
      Response from the ownera month ago
      Thank you for the stars Sunny!
      Courtney Shipp
      Courtney Shipp
      1 review
      a month ago-
      Response from the ownera month ago
      Thank you for the stars Courtney!
      heather armbrister
      heather armbrister
      Local Guide · 15 reviews · 22 photos
      a month ago-
      Response from the ownera month ago
      Heather, thank you for taking the time to review us. We would love the opportunity to speak with you about your experience and learn what we can do to earn 5 stars in the future. Please reach out to our Brand Advocacy Manager at your earliest convenience at 801.714.2284 or carlia@kengarff.com. Thank you!
      Jennifer Holdsworth
      Jennifer Holdsworth
      Local Guide · 65 reviews · 347 photos
      a month ago-
      Response from the ownera month ago
      Thank you for the stars Jennifer!
      Morgan Tippetts
      Morgan Tippetts
      1 review
      2 months ago-
      Response from the ownera month ago
      Morgan, we would love to hear about your experience with our store. Our Brand Advocacy Manager, Carli Anderson, tried to call you. Please reach out to her at 801.714.2284 or carlia@kengarff.com. Thank you!
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      Aukse B
      Aukse B
      2 reviews
      2 months ago-
      Response from the owner2 months ago
      Thank you for the stars!
      Wendy Olea
      Wendy Olea
      2 months ago-
      Response from the owner2 months ago
      Thanks for the stars Wendy!
      Amanda Farrell
      Amanda Farrell
      Local Guide · 25 reviews · 130 photos
      2 months ago-
      Response from the owner2 months ago

      Thank you for the stars Amanda!
      JoEllen Hyatt
      JoEllen Hyatt
      2 reviews
      2 months ago-
      Response from the owner2 months ago
      Thank you for the stars JoEllen!
      Dave Garreaud
      Dave Garreaud
      3 reviews · 56 photos
      3 months ago-
      Response from the owner2 months ago
      Thank you for the 5 stars Dave!
      brett vellinga
      brett vellinga
      1 review
      3 months ago-
      Response from the owner3 months ago
      Thanks for the 5 stars Brett!
      Kerry Johnson
      Kerry Johnson
      1 review
      3 months ago-
      Response from the owner3 months ago
      Thank you for taking the time to review us Kerry!
      Brian Selby
      Brian Selby
      8 reviews
      3 months ago-
      Response from the owner3 months ago
      Thank you for the stars!
      tch app
      tch app
      3 months ago-
      Response from the owner3 months ago
      Thanks for the stars!
      Melissa Allmon
      Melissa Allmon
      1 review
      3 months ago-
      Response from the owner3 months ago
      Thank you for the review Melissa!
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      Kevin Stuart
      Kevin Stuart
      1 photo
      3 months ago-
      Response from the owner3 months ago
      Thanks for taking the time to review us Kevin!
      C Devin Killpack
      C Devin Killpack
      4 reviews
      3 months ago-
      Response from the owner3 months ago
      Mr. Killpack, we are sorry to see that we received a 1-star review from you. We would love to learn why you gave us this score and what we can do to improve in the future. We have multiple customers by your name in our system, would you …MoreMr. Killpack, we are sorry to see that we received a 1-star review from you. We would love to learn why you gave us this score and what we can do to improve in the future. We have multiple customers by your name in our system, would you mind reaching out to us at your earliest convenience? Please contact our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com.
      brian thompson
      brian thompson
      28 reviews · 4 photos
      3 months ago-
      Response from the owner3 months ago
      Mr. Thompson, we tried reaching out to you and left a voicemail. We would love to speak with you about your experience with our store. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com. Thank you!
      Nick Clark
      Nick Clark
      3 months ago-
      Response from the owner3 months ago
      Thanks for the stars Nick!
      Craig Andersen
      Craig Andersen
      Local Guide · 10 reviews
      3 months ago-
      Response from the owner3 months ago
      Thanks for the stars Craig!
      Evan Moody
      Evan Moody
      3 months ago-
      Response from the owner3 months ago
      Thanks for the stars Evan!
      Miki James
      Miki James
      2 reviews
      3 months ago-
      Response from the owner3 months ago
      Thanks for the stars Miki!
      Selena Yu
      Selena Yu
      3 months ago-
      Response from the owner3 months ago
      Thanks for the review Selena!
      Jeremy Jenkins
      Jeremy Jenkins
      Local Guide · 4 reviews
      4 months ago-
      Response from the owner3 months ago
      Thanks for the stars Jeremy!
      chad crane
      chad crane
      4 months ago-
      Response from the owner3 months ago
      Thanks for the stars Chad!
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      Garrett Rawson
      Garrett Rawson
      Local Guide · 16 reviews
      4 months ago-
      Response from the owner4 months ago
      Thanks for the stars Garrett!
      Val Bradshaw
      Val Bradshaw
      4 months ago-
      Response from the owner4 months ago
      Thanks for the stars Val!
      Cliff Jacoby
      Cliff Jacoby
      4 months ago-
      Response from the owner4 months ago
      Thank you for leaving us a review Cliff!
      Michael Beauregard
      Michael Beauregard
      Local Guide · 8 reviews
      4 months ago-
      Response from the owner4 months ago
      Thanks for the stars Michael!
      kelsie packer
      kelsie packer
      1 review
      4 months ago-
      Response from the owner4 months ago
      Thanks for the 5-star review Kelsie!
      Jj Avila
      Jj Avila
      4 months ago-
      Response from the owner4 months ago
      Thank you for the stars!
      CHRISTIE MOON
      CHRISTIE MOON
      4 months ago-
      Response from the owner4 months ago
      Thanks for the review Christie!
      Brenton McDonough
      Brenton McDonough
      4 months ago-
      Response from the owner4 months ago
      Thanks for the stars Brenton!
      Marissa Navarrete
      Marissa Navarrete
      13 reviews
      4 months ago-
      Response from the owner4 months ago
      Thanks for taking the time to review us Marissa!
      Bryan Evans
      Bryan Evans
      2 reviews
      4 months ago-
      Response from the owner4 months ago
      Thanks for the stars Bryan!
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      Bryan Chu
      Bryan Chu
      1 review
      5 months ago-
      Response from the owner5 months ago
      Thanks for the stars Bryan!
      Jeff Alton
      Jeff Alton
      5 months ago-
      Response from the owner5 months ago
      Thanks for the stars Jeff!
      Elliott Miller
      Elliott Miller
      1 review
      5 months ago-
      Response from the owner5 months ago
      Thanks for the stars Elliott!
      magaly vazquez
      magaly vazquez
      1 review
      5 months ago-
      Response from the owner5 months ago
      Thank you for taking the time to rate us!
      Peter B
      Peter B
      Local Guide · 53 reviews · 54 photos
      5 months ago-
      Response from the owner5 months ago
      Thank you for the review!
      Cindy Badger
      Cindy Badger
      Local Guide · 2 reviews · 3 photos
      5 months ago-
      Response from the owner5 months ago
      Thank you, Cindy!
      David Munoz
      David Munoz
      Local Guide · 37 reviews · 16 photos
      5 months ago-
      Response from the owner5 months ago
      Mr. Munoz, we are sorry to have received a 1 star review from you. We would love to hear about your experience with us and learn what we can do to improve. Please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com or 801.714.2284.
      C Murphy
      C Murphy
      2 reviews
      6 months ago-
      Response from the owner6 months ago
      Thank you for the stars!
      Phil Barker
      Phil Barker
      1 review
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Phil!
      Cami Talbot
      Cami Talbot
      6 months ago-
      Response from the owner6 months ago
      Thanks for the review Cami!
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      Daniel Allen
      Daniel Allen
      1 review
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Daniel!
      Chris Lau
      Chris Lau
      Local Guide · 78 reviews · 7 photos
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Chris!
      Jacob Duncan
      Jacob Duncan
      1 review · 1 photo
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Jacob!
      Elias Sanchez
      Elias Sanchez
      1 review
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Elias!
      Mike P
      Mike P
      35 reviews
      6 months ago-
      Response from the owner6 months ago
      Mike, we are sorry to see that we only earned a two-star review from you. If you didn't enjoy your experience, please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com.
      Diana Riddick
      Diana Riddick
      2 reviews
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Diana!
      Heather Franklin
      Heather Franklin
      16 reviews · 2 photos
      6 months ago-
      Response from the owner6 months ago
      Thank you for the review Heather!
      Jeffrey Gorringe
      Jeffrey Gorringe
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Jeffrey!
      Marianne S
      Marianne S
      Local Guide · 59 reviews · 12 photos
      6 months ago-
      Response from the owner6 months ago
      Marianne, thank you for taking the time to leave us a review!
      Tim T.
      Tim T.
      6 reviews
      6 months ago-
      Response from the owner6 months ago
      Thanks for the stars Tim!
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      Clint Knuteson
      Clint Knuteson
      7 months ago-
      Response from the owner6 months ago
      Thank you for the stars Clint!
      Ginny Tilby
      Ginny Tilby
      Local Guide · 13 reviews · 4 photos
      7 months ago-
      Response from the owner7 months ago
      Thank you for the stars Ginny!
      Brent Rogers
      Brent Rogers
      Local Guide · 10 reviews
      7 months ago-
      Response from the owner7 months ago
      Thanks for taking the time to give us a review Brent!
      Brooke Lytle
      Brooke Lytle
      7 months ago-
      Response from the owner7 months ago
      Thank you for the stars Brooke!
      Richard Provolt
      Richard Provolt
      7 months ago-
      Response from the owner7 months ago
      Thanks for the stars Richard!
      Stacey Hutchings
      Stacey Hutchings
      7 months ago-
      Response from the owner7 months ago
      Thanks for the stars Stacey!
      Kodey Crandall
      Kodey Crandall
      Local Guide · 28 reviews · 62 photos
      7 months ago-
      Response from the owner7 months ago
      (Translated by Google) Thank you for the Kodey stars! …More(Translated by Google) Thank you for the Kodey stars!

      (Original)
      Thank you for the stars Kodey!
      Amy Ewell
      Amy Ewell
      1 review
      7 months ago-
      Response from the owner7 months ago
      Thanks for the stars Amy!
      Shaila Bazzelle
      Shaila Bazzelle
      Local Guide · 23 reviews · 14 photos
      8 months ago-
      Response from the owner8 months ago
      Shaila, thank you for the review!
      Wendy Ahlman
      Wendy Ahlman
      1 review
      8 months ago-
      Response from the owner8 months ago
      Thank you for the stars Wendy!
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      Jason Allphin
      Jason Allphin
      8 months ago-
      Response from the owner8 months ago
      Jason, thank you for taking the time to tell us about your experience. We are sorry that you didn't enjoy working with our Finance Manager. We are working with our GSM on this and will be reaching out to you soon.
      Heidi O
      Heidi O
      4 reviews
      8 months ago-
      Response from the owner8 months ago
      Heidi, we would love to receive some feedback from and learn why we were given 1 star. Please reach out to our Brand Advocacy Manager, Carli Anderson, at carlia@kengarff.com or 801.714.2284. Thank you.
      Donna Darrell
      Donna Darrell
      1 review
      8 months ago-
      Response from the owner8 months ago
      Thank you for the stars Donna!
      Arvind Veeravalli
      Arvind Veeravalli
      Local Guide · 20 reviews · 19 photos
      8 months ago-
      Response from the owner8 months ago
      Thank you for the review!
      Jill McClure
      Jill McClure
      8 months ago-
      Response from the owner8 months ago
      Thank you for the stars Jill!
      Asa james Wright
      Asa james Wright
      9 months ago-
      Response from the owner8 months ago
      Thanks for the 5 stars!
      kenny strawn
      kenny strawn
      9 months ago-
      Response from the owner8 months ago
      Thank you for the review!
      Russell Shaw
      Russell Shaw
      9 months ago-
      Response from the owner8 months ago
      Thanks Russell for all the stars!
      Andrea Page
      Andrea Page
      1 review
      9 months ago-
      Response from the owner9 months ago
      Andrea, thank you for the 5 star review!
      tiffany williamson
      tiffany williamson
      9 months ago-
      Response from the owner9 months ago
      Tiffany, Thank you for the 5 star review! We appreciate you taking the time to rate us.
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      Andrew Lancaster
      Andrew Lancaster
      2 reviews
      9 months ago-
      Response from the owner9 months ago
      Thank you, Andrew!
      Alexander LeCates
      Alexander LeCates
      1 review
      9 months ago-
      Response from the owner9 months ago
      Thank you Alexander!
      Ree Blackham
      Ree Blackham
      2 reviews
      9 months ago-
      Response from the owner9 months ago
      Thank you, Ree!
      G Cottam
      G Cottam
      1 photo
      9 months ago-
      Response from the owner9 months ago
      Thank you, G!
      Doug Perl
      Doug Perl
      Local Guide · 9 reviews · 22 photos
      9 months ago-
      Response from the owner9 months ago
      Thank you, Doug!
      Shawn Ivey
      Shawn Ivey
      4 reviews
      9 months ago-
      Response from the owner9 months ago
      Thank you, Shawn!
      Isaac Richardson
      Isaac Richardson
      1 review
      10 months ago-
      Response from the owner9 months ago
      Thank you, Isaac!
      Tyler Alldredge
      Tyler Alldredge
      Local Guide · 90 reviews · 149 photos
      10 months ago-
      Response from the owner10 months ago
      Thanks, Tyler!
      Jake Price
      Jake Price
      Local Guide · 17 reviews · 27 photos
      10 months ago-
      Response from the owner10 months ago
      Thank you, Jake!
      Eric Moncada
      Eric Moncada
      10 months ago-
      Response from the owner10 months ago
      Thank you, Eric!
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      Kelsey Warren
      Kelsey Warren
      2 reviews
      11 months ago-
      Response from the owner11 months ago
      Thanks, Kelsey!
      Don Baker
      Don Baker
      Local Guide · 78 reviews · 2 photos
      11 months ago-
      Response from the owner11 months ago
      Thank you, Don!
      Dave Forman
      Dave Forman
      11 months ago-
      Response from the owner11 months ago
      Thank you, Dave!
      Harold Sedan
      Harold Sedan
      6 reviews
      11 months ago-
      Response from the owner11 months ago
      Thank you, Harold!
      Kathe Torgerson
      Kathe Torgerson
      1 review
      11 months ago-
      Response from the owner11 months ago
      Thank you, Kathe!
      Andrew Lavelle
      Andrew Lavelle
      Local Guide · 14 reviews
      a year ago-
      Response from the owner11 months ago
      Thanks, Andrew!
      Tyler Faulkner
      Tyler Faulkner
      a year ago-
      Response from the ownera year ago
      Thank you, Tyler!
      Nathan Gill
      Nathan Gill
      Local Guide · 20 reviews · 90 photos
      a year ago-
      Response from the ownera year ago
      Thanks, Nathan!
      Brian McConnell
      Brian McConnell
      a year ago-
      Response from the ownera year ago
      Thank you, Brian!
      Kelcey Asuao
      Kelcey Asuao
      Local Guide · 8 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Kelcey!
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      Mariah Brown
      Mariah Brown
      Local Guide · 5 reviews
      a year ago-
      Response from the ownera year ago
      Mariah, we would love to hear from you and see how we can improve your experience! Please let us know if you have any feedback.
      Gerald Gilson
      Gerald Gilson
      Local Guide · 75 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Gerald!
      Naomi Flowers
      Naomi Flowers
      a year ago-
      Response from the ownera year ago
      Thank you, Naomi!
      Jason Mcfarland
      Jason Mcfarland
      a year ago-
      Response from the ownera year ago
      Thank you, Ryan!
      Lauren Smith
      Lauren Smith
      Local Guide · 11 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Lauren!
      Kim Fale
      Kim Fale
      2 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Kim!
      Sheila Willden
      Sheila Willden
      Local Guide · 4 reviews · 2 photos
      a year ago-
      Response from the ownera year ago
      Sheila, we’re sorry to hear that you weren’t happy with your experience here, and we’d like to hear more so we can improve your experience. We’ll be reaching out to you shortly to help. Thanks!
      Michelle brotherson
      Michelle brotherson
      1 review
      a year ago-
      Response from the ownera year ago
      Thank you, Michelle!
      Lourdes garcia
      Lourdes garcia
      a year ago-
      Response from the ownera year ago
      Thank you for the positive rating, Lourdes!
      Matthew Hildebrand
      Matthew Hildebrand
      Local Guide · 2 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Matthew!
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      Adam and Shala Folkman
      Adam and Shala Folkman
      Local Guide · 12 reviews · 393 photos
      a year ago-
      Response from the ownera year ago
      Thank you!
      Mark White
      Mark White
      a year ago-
      Response from the ownera year ago
      Thank you, Mark!
      Robert Noel
      Robert Noel
      2 reviews · 2 photos
      a year ago-
      Response from the ownera year ago
      Thank you, Robert!
      Grady Sigler
      Grady Sigler
      Local Guide · 20 reviews · 12 photos
      a year ago-
      Response from the ownera year ago
      Thanks, Grady!
      Kimberlee Pendleton
      Kimberlee Pendleton
      1 review
      a year ago-
      Response from the ownera year ago
      Thank you, Kimberlee!
      Paul Hanson
      Paul Hanson
      2 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Paul!
      Louise Bridge
      Louise Bridge
      a year ago-
      Response from the ownera year ago
      Thank you, Louise!
      Jeron Paul
      Jeron Paul
      3 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Jeron!
      Travis Harwood
      Travis Harwood
      1 review
      a year ago-
      Response from the ownera year ago
      Thank you, Travis!
      Chris Black
      Chris Black
      Local Guide · 8 reviews · 1 photo
      a year ago-
      Response from the ownera year ago
      Thanks, Chris!
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      Brandon Garner
      Brandon Garner
      Local Guide · 127 reviews · 139 photos
      a year ago-
      Response from the ownera year ago
      Thank you for your review, Brandon!
      Benjamin Serrano
      Benjamin Serrano
      3 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Benjamin!
      Tyler Bartholomew
      Tyler Bartholomew
      Local Guide · 6 reviews · 5 photos
      a year ago-
      Response from the ownera year ago
      Thanks for your feedback, Tyler. Please let us know what we can do to improve your experience.
      Bryce Beatty
      Bryce Beatty
      Local Guide · 18 reviews · 13 photos
      a year ago-
      Response from the ownera year ago
      Thank you, Bryce!
      Jose Lara
      Jose Lara
      Local Guide · 38 reviews
      a year ago-
      Response from the ownera year ago
      Thanks so much, Jose!
      Juan Zamora
      Juan Zamora
      a year ago-
      Response from the ownera year ago
      Thank you, Juan!
      Nathan Gross
      Nathan Gross
      Local Guide · 168 reviews · 1,770 photos
      a year ago-
      Response from the ownera year ago
      Hi Nathan, we're sorry to hear that your experience here wasn't a good one, and we'd like to talk to you more about what happened so we can find a way to help. Please contact our Brand Advocacy Manager Carli at carlia@kengarff.com or 801-714-2284. Thank you.
      Lorre Fredrick
      Lorre Fredrick
      Local Guide · 10 reviews · 116 photos
      a year ago-
      Response from the ownera year ago
      Thank you for your review!
      Aubrey Moulton
      Aubrey Moulton
      5 reviews · 1 photo
      a year ago-
      Response from the ownera year ago
      We're sorry to hear that you had a bad experience with our dealership, Aubrey. We'd like to hear from you about what happened and about how things can be made right, so please contact our Brand Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Nathan B Standiford
      Nathan B Standiford
      4 reviews
      a year ago-
      Response from the ownera year ago
      Thank you, Nathan!
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      Santhosh Avva
      Santhosh Avva
      Local Guide · 8 reviews · 65 photos
      a year ago-
      Response from the ownera year ago
      Thank you for the review. If there is anything we can do to improve our dealership experience, please reach out to our Brand Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Anurag Kumar
      Anurag Kumar
      Local Guide · 17 reviews · 52 photos
      a year ago-
      Response from the ownera year ago
      Thank you for the rating! If there is anything we can do to improve your experience with our dealership, please let us know.
      Gundam Seed
      Gundam Seed
      Local Guide · 67 reviews · 106 photos
      a year ago-
      Response from the ownera year ago
      Thank you for the 4-star rating! We hope you continue to enjoy your experience with our dealership.
      Haitipap 123
      Haitipap 123
      a year ago-
      Tyler Albee
      Tyler Albee
      3 reviews
      a year ago-
      Matthew Judd
      Matthew Judd
      Local Guide · 3 reviews · 10 photos
      a year ago-
      Jon Wilson
      Jon Wilson
      Local Guide · 30 reviews · 27 photos
      a year ago-
      Holden Gasser
      Holden Gasser
      Local Guide · 18 reviews
      a year ago-
      Sherrie Allred
      Sherrie Allred
      1 review
      a year ago-
      David Sullivan
      David Sullivan
      Local Guide · 10 reviews · 2 photos
      a year ago-
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      Lena Gomez
      Lena Gomez
      Local Guide · 14 reviews · 15 photos
      2 years ago-
      Brian Olsen
      Brian Olsen
      Local Guide · 54 reviews · 19 photos
      2 years ago-
      Will T
      Will T
      Local Guide · 9 reviews
      2 years ago-
      Janelle Zollinger
      Janelle Zollinger
      2 years ago-
      Sophia's slime Creations
      Sophia's slime Creations
      2 years ago-
      Kyle Vaughn
      Kyle Vaughn
      2 reviews
      2 years ago-
      Jenika Johnson
      Jenika Johnson
      2 years ago-
      Eric Shumway
      Eric Shumway
      2 years ago-
      TERRA PRINCE
      TERRA PRINCE
      1 review
      2 years ago-
      Luke Kimmel
      Luke Kimmel
      2 years ago-
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      Blake Shumway
      Blake Shumway
      2 years ago-
      Mike & Janet Johnson
      Mike & Janet Johnson
      Local Guide · 13 reviews · 7 photos
      2 years ago-
      Becky Snider
      Becky Snider
      1 review · 1 photo
      2 years ago-
      Maiur Anand
      Maiur Anand
      1 review
      2 years ago-
      Hannah Bug
      Hannah Bug
      1 review
      2 years ago-
      Geoohh123
      Geoohh123
      2 reviews
      2 years ago-
      Response from the owner2 years ago
      We're sorry that your experience with our dealership has been negative. We want to hear about your experience, so please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Arly Ordonez
      Arly Ordonez
      Local Guide · 5 reviews · 7 photos
      2 years ago-
      Jeff Johnston
      Jeff Johnston
      Local Guide · 40 reviews · 102 photos
      2 years ago-
      Webstas
      Webstas
      Local Guide · 135 reviews · 29 photos
      2 years ago-
      Response from the owner2 years ago
      We're sorry that you had a bad experience at our dealership. We'd like to hear about what happened to see how things can be made better. Please contact our Customer Advocacy Manager Carli Anderson at carlia@kengarff.com or 801-714-2284.
      Keri Costello-Tortorelli
      Keri Costello-Tortorelli
      3 reviews
      3 years ago-
      Response from the owner3 years ago
      Keri, we're sorry to see that your experience with our dealership was less than favorable. We'd like to discuss what occurred during your visit so we can know how to make things right. Please contact us: Chris Lenker, 801-714-2203.
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      Ryo Sambongi
      Ryo Sambongi
      1 review
      a month ago-
      Response from the owner4 weeks ago
      Thank you for the stars!
      Caleb Thompson
      Caleb Thompson
      3 reviews
      a month ago-
      Response from the ownera month ago
      Caleb, thank you for taking the time to review us. We would love to hear more about your experience with our store and learn what we can do to improve. Please reach out to our Brand Advocacy Manager, Carli Anderson, at 801.714.2284 or carlia@kengarff.com.
      HIMNI GARCIA
      HIMNI GARCIA
      Local Guide · 18 reviews · 133 photos
      2 months ago-
      Response from the owner2 months ago
      Thank you for the stars!
      Emily-Jane Proudfoot
      Emily-Jane Proudfoot
      2 months ago-
      Response from the owner2 months ago
      Thank you for the stars!
      Carter Johnson
      Carter Johnson
      Local Guide · 25 reviews · 65 photos
      a year ago-
      Response from the ownera year ago
      Thank you, Carter!